The RealRealReviews 5,331

Hochwertiges Produkt zu einem tollen Preis. Schneller Versand. Lieben Sie das Aussehen und die Haptik.

I have been a customer of TRR for 6-7 years. Usually when I purchased a "very good" state product, I was certain that the product was indeed in very good state, not new but almost (small/minor defects). Recently, I have bought some items with the same state (very good or no visible signs of wear) yet they were definitely NOT. The lates one was a pair of runners for my wife. After the second time she wore them she realized that the sole of the shoes were rotten! I made my complaint and the customer service told me they would offer me 25$ discount (!?!). It's not the first time so my goodwill for purchasing TRR products has now deteriorated. Worse, I replied the customer agent by email yet he never returned back to me. He simply applied a sale discount… which I have decided not to use and considering to stop purchasing in your website.

Purchased 2 pairs of shoes- came separately- 2nd didn't fit. Emailed 2nd day. Did not know if I had a real person because they didn't appear to be very bright. Had extremely difficult time explaining my email address and that it had changed several yrs ago but I had things sent after. He wanted me to open a new email account.
This started December 1. After numerous emails to Robert, I started emailing someone else-had to start over so called Newport Beach store- great! She will send return label- after 3 days- called manager- no notes about it- no offer to help me- she hung up on me. No phone number for store sent from or corporate- after at least 15 attempts- my bank has disputed the charge and I will donate the never worn Malano Balanko shoes that are too small for me to Assistance League. It is January 8,2022. I couldn't drive them to Newport, I was bedridden for 6 weeks. As a former manager for Nordstrom- they would all be fired!

I tried to buy my first pair of shoes online for a week and every time I tried to complete the purchase, the site said my card was declined, yet no transactions were actually sent to any of my cards. Spent an hour on the phone customer service, finally got the transaction to go through only to have them charge my card 4 TIMES, all for the wrong amount! They charged $1,108.80 to my card when the transaction was for $207.95. After calling to get this corrected, I'm being told I have to wait 48 hours for someone to EMAIL me back. Horrible customer service, I will never use this site again and advise others to save yourself frustration and your money.

I was a consignor. They sell your items without price approval (even when asked to do so before listing). I was sold two counterfeit items and I have yet to be reimbursed for them. It's been nine months and nothing.

It's been 2 months that I send email to receive my order and still waiting for them to fix the issu
VERY BAD SERVICE

Have purchased and sold many, many items since their inception. Of course, the company greatly declined after the sale and with the latest submission of consigned items, I will NEVER consign with them again. I took items to a store in early November so they could be reviewed, but they were shipped somewhere else. I made everyone aware I had to have any rejected items by a certain date because there will not be anyone at my home for 2 months to sign for the items. I have spoken with three people at TRR since mid-November. The deadline expires in 4 days and I have yet to receive the rejected items.

Don't get got. They lie through their pearly whites from the start to the finish. Please don't entrust these thieves with your goods or your money.

I love the idea of reducing the negative environmental impacts of fashion and the chance to get a bargain by buying secondhand designer goods. However, the execution of this concept by The RealReal often misses the mark. Descriptions are lacking or (worse) wildly incorrect, e.g. a The North Face zip-front fleece isn't a "faux fur evening jacket" worth $250 used and the beautiful Oscar de la Renta "dress" I ordered was actually a very long sweater that was open all the way up one side to the waist where there was an obvious under layer (definitely not a dress). I think they need to train their people better or employ someone with fashion knowledge to do some QA/QC on the descriptions. Orders do ship quickly, and they definitely get credit for that. Customers need to read carefully, pay very close attention to the images, and know their size.

I purchased a Gucci Tote Bag and the item was exactly as described and in better almost new condition for the price. You can't beat that