The RealRealReviews 5,327

I purchased a beautiful pair of "final sale" new Ferragamo shoes online (not from TRR). When I received them, I couldn't wear them (bad bunions!) so I brought them to TRR. They were brand new $800 shoes. TRR took them, put them on their website for $115 (!) with the condition marked "very good." They were brand new! No one told me of the sale price or if I'd like the shoes returned to me because of the outrageously low pricing. Of course, they were sold immediately. My sale portion was $35 (again,!) less $10 to cut a check. I never asked for a check and it's a good thing I didn't because I never received any money. The check is in the mail?! Ha. I WILL NEVER DEAL WITH THIS OUTRAGEOUS, UNETHICAL COMPANY AGAIN.

Over two months have passed. I sent jewelry to The RealReal, we did not agree on price so I asked to please return the items, one a 18k diamond Cartier, Juste un Clou bracelet, and a Tiffany diamond platinum ring. They want to me $2,130 for this bracelet that sells in the store for $13,300.00, playing games saying they would sell it for $2,130. They want to give 500.00 for the vintage platinum diamond Tiffany band. BEWARE, that is all I can say months have gone by no money back and and no jewelry.

I like a deal, and the RR provides them. However, the honest inspection and communications of imperfections, stains and condition of items is rarely accurate. There has never been a time my order has been received without undisclosed stains, holes in sweaters or some flaw. If I report it there is no monetary compensation provided to assist in repairs it's just deemed not worth it and I have to go through the hassle of returning it. If I ran my business like this I would be shut down.

I purchased a shirt from TRR and when I sent to reconsign my item, it was rejected due to authenticity! I bought the shirt from your website and now you are confirming it is a fake? Wow.

I bought the return insurance, and immediately after receiving purse, and determine that it was too smalll for my needs, let XCover/TRR know I wanted to return purse. I received an email about a week later telling me they turned responsibility for TRR returns under XCove to Doddle and Doddle would contact me. I heard NOTHING, nor received any communication/email from Doddle. I contacted XCover numerous times that I had not heard anything from Doddle. Finally, while out of town, I contacted XCover again about lack of response from Doddle. Shortly thereafter I received an email with a USPS return label. I responded reminding them I was out of town and not able to get in mail until I return home on Saturday afternoon. I mailed the return on Monday, 26 August. The organization should have received the return by now. I'm not sure this most recent change in TRR return operations with XCover is a good deal for the consumer/ buyer of TRR merchandise, and ultimately for TRR. You're making it too hard to invest in a return option with confidence your return will be honored.

Through browsing your selection, I know there's highly skilled staff selecting the most bougie pieces for our shopping experience. Thank you.

I discover new high quality brands through The RealReal. I think there's an opportunity to partner with other brands by reaching out to boutiques, and offering to sell hard to sell pieces on the site at MSRP, or at a slight discount. In the past, I've purchased things on RealReal, went to the brand site, and bought multiple pieces there because I felt comfortable with their sizing.

Because the site offers sizing in inches, I've never had to return a piece. I wish there was an option to filter pieces based on inches. That's the main reason I choose The RealReal when I buy online.

There's potential for the company to gain a huge following because of this unique feature that brings standardization of sizing across different brands. But it comes at a cost because it does take more manpower to measure each piece. I feel the benefits outweigh the costs because no other site offers this service.

Let me start by saying I've purchased over $10k in items from the site. Over 1/2 is a loss. The pictures are general, descriptions are general, and sizing is based on manufacturing. That being said, was it manufactured in the 90's or 2022. Has it been washed and shrunk? Modified? Also, was it in grandmas musty basement? Men's/ women's seems to be an issue as well. Small tears not indicated. The time it takes to reach staff is weeks.

Do not use this site to buy anything designer!
I just purchased a bag from there, it was a Celine bag. And I read the full description of all the marks on the bag. When the bag arrived, the front of it was full of marks, these marks were not visible in the photos. They obviously enhance the pictures. This means That when you are buying from them, they are essentially lying about the quality, and will refuse to give you a refund or your money back or allow a return. Now I'm stuck with a bag full of marks that were NOT in the photos or description. Such a scam.
Picture 1. From the site
Picture 2. In reality
Picture 3. Description that does NOT indicate marking on front
Date of experience: August 20,2024

This pendant was appraised at $1200. With an LA jeweler downtown
I decided to have the Realreal sell it. Send it in check with them after a month. They said it hadn't been appraised yet. They ended up selling it for $400 without checking back with me. This site is an absolute joke. It will be a waste of your time to sell anything with them. Their percentage is outrageous that they take from you Please save your time and energy. This company is awful so unorganized.

BEWARE! I have been dealing with the Real Real for 11 days about a $2000 Balmain blazer I sent to them to sell that I bought from them. After countless days of waiting, phone calls, emails (that go unanswered) and customer service chat line, no one can give me the truth. I used their provided UPS label and got confirmation it arrived and was signed for on July 8th. It is now the 19th and the Real Real is clueless. And customer service is a joke. They lost the blazer, cannot find it, and are trying to buy a few more days to "locate" it. I was a repeat customer. Not anymore.

I wanted to sell some items on The RealReal so they sent a representative to my house to pick up the items they sold the items three months ago. I still have not been paid. I've tried to contact them via telephone. All I can do is instant message them, they promised me 12 different times that the money was going to be deposited. It still has not been deposited as of now.
$2800 commission due to me and I have not received one penny
This company is a joke. Don't waste your time or aggravation with them.

Beware - they have horrible customer service support. Most promo codes don't work & it's impossible to get any adjustment. Pictures are deceiving - not displayed on real people and purposely missing basic back & side shots! Make sure you really really want it before you pay $15 to ship. I'm NO longer a fan of this company.

Sent in a long list of consignments in May and was told that I would be paid by July 15th, 18th and 21st by different CSR's with TRR and now here it is July 21st no payment. And the commission payment for May alone was nearly $2,000. I send all the consignments and now the consignor will not return my call! Stay far away from TRR!