The RealRealReviews 5,331

So far I am 1 for 4. I have ordered four items and only one of them has been worth the money and wearable. The watch I ordered was barely intact and had to have a new strap and repairs on the dial (rating was "excellent"). I ordered 3 pairs of shoes: one pair was stretched badly so I returned them ("excellent" rating). Another pair of shoes had destroyed heel tips and the nails would not come out and by the time the shoemaker/shoe repair store worked on them they were NOT RETURNABLE and also NOT WEARABLE (also an "excellent" rating). The other pair of shoes were ridiculously worn ("good" rating) so I immediately returned those shoes. There was one pair of glorious Prada shoes that I kept with no complaints and no regrets.
My advice is: Just save your money and buy this stuff NEW.

I've made 3-4 purchases on TRR and every single time I've been beyond satisfied. Shipping is lightning fast and is very reasonable for what shopping typically costs. Items have always been authentic as TRR has a team of authenticators. Items are also sold for about the same as they sell for on eBay and TRR does not carry any of the junk-quality items sold elsewhere online. I would not hesitate to buy any item on TRR. This site is a GIFT to the Internet.

I just made my first purchase from TRR all I could say is OMG!
Love my Gucci, my husband's jaw dropped and he asked me why did the previous owner of the boots sold it
Price was unbelievable, it was like new
Perfect color, perfect fit
I am in love with TRR just wish my affirm account works I paid in full for my boots and
I wanted to make more purchases using affirm but for some reason is not letting me
People please disregard all these bad reviews and treat yourself with TRR goodies

MT
Laurel MS

After I ordered I looked at these reviews and became incredibly nervous. After I received my merch I then honestly wondered how many of the "bad" reviews were from people who got paid for it. I have received 4 orders in the last couple of weeks: two Kate Spade purses, DVF Top, and Jimmy Choos. Every single piece has been authenticated and in the exact condition the description stated. As in every site - look at every picture, zoom in, and ask questions.

After I placed an order, I received a confirmation email stating the order would ship shortly thereafter; however, the following day I received a second email stating that my order had been canceled without any notification as to why. I had to call 3 times and send an email (which was never responded to) to be adived some ridiculous explanation that I had used another email address in the past which was against their (unwritten) policy. Completely horrible customer service for a 'luxury' consignment company. I expected better and will save my money for a more reputable company that cares about their customers

Couple of weeks ago I've decided to buy my first 2nd hand shoes at a consignment website. Due to tons of prositive reviews on YouTube about TheRealReal, I chose this website to get my 2nd hand Jimmy Choo heels. And that was a mistake! I paid $130 for a Jimmy Choo heels in good condition but all the original materials of the shoes were fake. They patched everything to make it all looked legit but you can obviously see that it wasn't TheRealReal deal :(. I wasn't able to see it on their website but when I got it... oh no girl it was super fake! I didn't decide to return it because it was a good shoes but not a Jimmy Choo good shoes. You know what people say, if it is too good to be true then it is fake!

Be aware, not all items are authentic!

I wanted to purchase a LV bag. I did my research and noticed the RealReal's product specifications/measurements did not match the actual product from LV site, for the *same specific* model listed. I emailed them to state the discrepancy, seek confirmation on authenticity and confirm the measurements. But customer service told me they "currently don't supportsuch questions and inquiries". The rep also suggested I buy the item and then email them if there is a discrepancy! Insulting as I already described the existing discrepancy, so why would I make a purchase when I have doubts about the authenticity.
I will not spend thousands on a website that does shady business and does not provide customer support.

I received my first purchase today. With all the negative reviews here, I was very skeptical about my item.
To give a little back ground, I didn't go for a luxury purchase. I bought a Elle tahari jean, brand new with tags. It retails for $198. With all discount and shipping together, I had to pay $30. This was okay, considering the item was brand new.
Upon receiving, I was really happy. Packaging was very sturdy and neat. Came with a TRR dust bag for the jean. The jean, was as described, with the original tag and also the real real tag. Brand new.
Sizing was as described; so that was not a problem. Overall I'm happy. Will but items 'New with Tags' in future. But may not be a customer for Luxury purchase.

Consigned my Prada shoes which I bought for $600+ and worn only twice and they sell it for less that $200. Got $93 dollars for it. I also consigned my Gucci sneakers will were brand new, never worn and they listed it as Very good condition! Again they sold it for $200+ and I got 60% for it. They would not even ask you if you want those items to be sold with those prices. Like what one reviewer said, its as if they already own the products. Never again.

I've been a customer for about a year and have spent thousands shopping on the site. Up until recently I've had no complaints, but recently the pricing has gotten so much worse, and the description on the items are so bare and sometimes inaccurate that I haven't purchased anything in the past several months and may not go back.

On pricing: I understand that they are trying to be fair to the seller and the buyer, but the prices on these used items have gotten so high lately and you can see a noticeable increase in the past month. As an example, they are selling a used Tory Burch handbag on their site for $275. Retail brand new for this item (even noted in the item description!) is $295 and you can still buy it in stores and on the retailer website. Once you tack on shipping costs its BARELY any discount so why would anyone buy it used when they can buy it new for a couple dollars more? Baffling.

On description: The item condition descriptions are SO bare bones... I recently purchased a Burberry bag advertised as new with tags. No mention of anything else in the condition. The item arrived with the tag sort of tied back on - clearly it was not brand new with the tags (someone had removed and just tied it back on). There was also a small stain on the side which was conveniently hidden from all the web photos. They took it back, but they did not refund me the original shipping costs I paid to get the item to me, plus my time was wasted having to go through the return process.

Up until a couple months ago I was purchasing a lot but my experiences recently have made me wary and I doubt I will be purchasing much in the future.

I have purchased numerous items from the RealReal. As others have stated, their site contains a wide array of items that vary greatly in terms of their condition. "Very good condition" does seem to entail anything from battered to pristine. That being said, the many items I had purchased from them were all in excellent condition--some were even like new (clearly having never been worn)--and were authentic (I did have them authenticated after purchase.) I will agree with others that the shipping costs are quite high. As they don't allow returns on purses, I have not purchased any from them to date. UPDATE: I recently consigned with the RealReal, and it's been a frustrating experience. It can take months to sell items, and you often get far less than you expected when they finally do. I have had far better--and faster--experiences consigning with other consignment sites.

If you dont want to thrash your item, you can sell it other people thru this realreal.com site. You end up collecting other people thrash by paying a high price. Just see if your thrash pile carry any designer name as simple as it. The realreal.com can rip people with flashy pictures and hefty shipping fee. So for just finding out that the product you purchased is thrash, you will end up spending $21. $12 for their shipping and you pay for returning 9$. Shameful Site

It has been 7 weeks since my Gucci purse sold. I purchased it for 1,400.00. They take 60%. I tried to consign 3 other items all in excellent condition and all three 3 were sent back to me saying they were not on he designer list. Not true! I made sure they were BEFORE I sent them. They charged me 30.00 for shipping them back to me. It will be at least another week before I get my 178.00 check for my Gucci purse. You do not have a say if they put it on sale. I'm sorry I ever sent anything to them. They make a lot of money on shipping items back even though they are on the designer list and in excellent condition. DONE!