The RealRealReviews 5,331

I've irdered a few diamond items from TRR. They are described in their website as SI1 or SI1. But when you receive the items, they are in reality I2 and I3. Which means a poor quality diamond.

I contacted them for a refund. Or to take the item back. They came back a few days later and offered me a refund. Which I NEVER received.

This has for the past 2 months been a case of me trying to get my refund back. But they keep either ignoring me or lying to me.

Was not worth it at all.

As if someone would pay this much for I2/I3 included diamonds.

Received my bag, it appears authentic. The description stated great shape, mild handle darkening and inside ink spots, which were true and pictures to show. The listing did not mention anything about the large tear in the bag in the back which was repaired, but very obvious. It was not visible in the pictures due to the way they angled the bag. Up close very visible large area where the canvas is smooth and shiny from what looks like applying heat to melt the tear together. Overall, quick contact from customer service. I did get the LV Manhattan I wanted for only $500 instead of $1800, I would prefer to pay a lot less for a bag with a little wear. This bag was in great shape at a great price, I just feel they should have disclosed the tear. I probably still would have purchased the bag, I just wouldn't have been disappointed.

How frustrating I put a few items in cart & POOF! They were gone! I re-put them in and again and the same thing. Then I realized that the shopping cart was on a 20 minute timer. Laaaame! So then I rushed & made my purchase. Later figured out the "heart" thing but now if I do another purchase that's another shipping fee plus I do not get my additional discount? What idiots they lost out cause I would have purchased $600 worth of more stuff. Good for me I should be budgeting =P

I purchased a pair of sunglasses and this is what they are asking::

Thank you for shopping The RealReal. Additional information is required before we can complete the processing of your order. We are requesting that you submit the following:
1) A photograph of your government issued identification card
2) The authorization code for this transaction from your bank OR
3) A screen shot of your most recent bank statement where this charge is displayed
No scanned copies will be accepted.
After we have confirmed this information, your order will be processed.
Thank you,
TheRealReal.com
*******893
Is this a scam? I have never in my years of ordering online anything like this before? Can someone explain?

Just received my first purchase from TheRealReal and I'm one very happy camper. Snapped up a pair of designer boots which I've lusted after forever - in my perfect size, never worn, new without tags, absolutely authentic. TheRealReal supplied a nice sturdy dust bag in lieu of the original one.

I can't comment on the consigning experience as I'm in Australia and can't consign with them, but I feel that this is a great place to find that item you've always wanted yet for some reason never pulled the trigger on (as I have done).

As with eBay and all other secondhand places out there, just be savvy and keep your wits about you to avoid getting burned by fakes! My advice for any designer newbies would be to equip yourself with enough detailed, first-hand knowledge of designer products and their construction to spot fakes before you attempt to shop on websites like this, err on the side of caution, and avoid buying items which are known to be faked often. Yes they have an "authenticity guarantee" but my attitude is, your own knowledge is your best defence.

My only gripe is that shipping to Australia is quite steep at $40, but ultimately you just factor that into the total price you expect to pay and it is DHL after all, so it's super quick and great detailed tracking.

All in all, a top-notch buying experience and I will definitely be back.

I have to say that I have both bought and consigned with the real real, and so far both experiences have been amazing. I am shocked to read about all the negative reviews! Customer service has always been more then helpful, all my stuff were priced extremely generously and I got my first check last week I bought a Stella McCartney bag and I loved it and I bought a Balenciaga bag and I loved it, I am waiting on 5 pairs of shoes and I hope that I have the same amazing experience:)
This site makes it possible to own all the things I have wanted without having to pay full price or having to pay it all upfront.
Thank you real real :) keep up the great service

I am not saying all Realreal's items are fake, but anyone who is familiar with authentic items should know this site is selling tons of fakes! There are many knock-off Chanel's, LV's and Herme's bags, shoes and clothing have been sold. I'm talking about those are "good fakes", so some customers clearly were fooled by that! I had once in the fashion industry and have 30+ year-experience dealing with many name brands products. For those of you who claimed Realreal is only selling authentic items, please do yourself a favor go buy an authentic one at an authorized store. Then you will see the different between the fakes and the authentic ones for sure. But by the way, some of the style or color of some items they are selling have never been produced in the authentic market, so you will never find them neither at fashion shows nor stores.