The RealRealReviews 5,331

When the representative from TRR came to my house and picked up about 15 of the designer items - most of them brand new with tags she made it clear that when the item goes on sale it does not affect the seller's commission and I would still get paid off the initial selling price. I saw my brand new Just Cavalli Sweater selling for $95 and was ok with that. When the TRR put it on sale with 20% discount I was sure I would still get 55%. The sweater was sold in a heartbeat ( beautiful piece!) and to my surprise my commission is just $36! It is NONCENCE. They reduce the price without notifying sellers and at the end you get pennies. I am recalling all the items left and go somewhere else. There are plenty of other options to sell my designer clothing. Overall not happy with the experience and would not recommend using the TRR to anyone.

I was planning on purchasing a new TAG HEUER Link Lady from a local jewelry store so I went online to see what a fair price might be. My Google search turned up the exact watch I was looking for from THEREALREAL.COM. When The Real Real stated the watch's condition was pristine I figured I'd give it a shot THEY WEREN'T KIDDING! It was like brand new in the original box. I am thrilled!

I just received my order from TRR and I couldn't be happier. It all came neatly packaged and everything was in great condition. I got my order on time and everything went smoothly. I recommend TRR to everyone! They have an amazing selection of items, making it easy for me to find what I want.

I purchased a David Yurman pave diamond pendant which I absolutely love. It was advertised as 2.78 ctw and item number DVY*******. That must be the RealReal' s stock number. I've search the web high and low and cannot find any proof that Yurman made this carat weight in the Albion pendant. I have no intention of returning it as I do love the piece however I would like the truth. Is this a true Yurman piece? What's the true carat weight? Will the RealReal give me a partial store credit for a reasonable amount if it turns out there was an error during authentication?

*******Update*****
So, for my final update. YES! The piece is real and 2.78 pave carats. I did manage to find 3 just like it with the exception of the price. By far, I got the absolute best deal, the lowest was3,299 and the highest was 4,399. The photos on TRR were percent accurate and the shipping was timely. I am in love with the piece and will be looking for more fabulous gently used items in the future.

TRR has worked with me to submit my returns finallly! Thank you site jabber and mark from TRR who is paying attention to unhappy customers. I think there's still opportunity for a customer service piece when they're in the luxury business, regardless of resale. However, I love the site and will be purchasing from them again.

The return policy terrible if you travel. And I'd like to think the majority of people that can afford TRR travel! And travel a lot. I'm gone for weeks with work or personal and then I'm stuck with a bunch of items that don't fit or aren't as listed in their description. Customer service is not helpful. They have great items though! It's unfortunate for the people consigning because with poor customer service, it will never last. It presents itself with an opportunity for someone to take what TRR is doing and uplevel it.

THIRD REQUEST! Spoke to your customer service rep 2 times and reported that not only was the bracelet (band) much shorter than stated on the web site and could no way fit a man's hand, the watch arrived dirty and with a dead battery. The battery cost $10.00 to replace, and $75.00 to polish. The big problem was the fact that this item would barely fit a child's wrist, again, not portrayed truthfully. Also, this item was charged to my credit card TWICE. Finally one of the charges were deducted, to be fair... I am therefore DISPUTING one of the charges of $1,000.00 until your customer service department realizes that I am dissatisfied with the ill fitting, dirty, non working watch, and until someone responds in any way to my complaints.

Customer service is excellent. I have made 33 purchases in 3 months from TRR. I have returned 14 items with no problem and will full credit to my credit card. I have spoken to polite representatives who have answered my calls quickly. I was able to return 2 items from Final Sale because on embellished sweater was damaged, and a purse did not show true color in the photo. I gave the site only 4 stars because of the jewelry photos. I purchased two 14K and 18K gold necklaces, and gold earrings. I had to return these 3 items because they looked like normal & delicate items on the model, but when I saw them, the were HUGE and unattractive. Two reminders: be aware that the jewelry in photos may be entirely different in size when you get it; and be careful when shopping the Real Big Sale because can get you stuck with items that you cannot use.

Bought my Chanel purse from them, it was as described, and very clean. Couldn't be happier! Will definitely purchase other designer items from them again. Also - the shipment came sooner than expected!

I recently heard about TheRealReal via a post on Bloglovin' from a blogger who uses their consignment services. She seemed to use them regularly and was very happy with the service. I decided to give them a whirl from the consumer end of things. My package arrived today (4 days early!) and I couldn't be more pleased. Every item was true to their photos and in impeccable shape. If I'd come here first to read the reviews I definitely would have hesitated. My experience was 100% positive. I ended up have several fabulous pieces of jewelry to give my daughter, mother, and sister for Valentine's Day.

I think overall the real real is the bomb! I just scored a pair of $595 Alexander Wang shoes for $100 and a Chloe bag for $117 that's still selling in other sites for $600. It does take a little work (use favorites, compare prices on other sites, and wait wait wait for the ultimate markdown) For the most part everything can be returned except the "real big sale items" and handbags. If you use zoom to view the bags you can see any flaws before purchasing. Also you can search by the keyword "Pristine" if you want brand new items only. I did on one occasion need to return a item they said was not returnable but once I explained what was wrong with the item, they accepted the return and gave me my shipping fee back.

They deal with a financing company called "Affirm" that some wonderboy from the Ukaraine supposedly founded. At first it was great. They didn't check my credit, which needs improving so I was able to pay loans for items from RealReal and I was building my credit. Then they changed what they told me was their "agorythms" on the computer. I kept getting turned down for $30 items. I never missed a payment and paid things off early. A few items were in bad shap when I got the, holes, loose buttons, etc, but nothing major... then I find out they do their financing thru Cross Country Bank. This bank has a very bad reputation. They tell me they can't help me because Affirm (Cross Country) is a 3rd party company. No more Real Real. They lost a very loyal customer.

I have consigned seven pairs of designer shoes and boots with this site over the past 12 months and have been extremely happy/content with the service. I take excellent care of my clothing and shoes and it's great to be able to make some of the investment(in my happiness!) back and pass them on for someone else to enjoy. Great business platform and service, I hope it continues to do well. Charity de Meer is excellent! Keep up the good work guys...