The RealRealReviews 5,331

I was looking for a pair of Hermes sandals and saw a pair I liked however they didn't have any other options so I decided to look on real real for possibly finding some more choices. I have been both seller and buyer at real real and have been very happy working with real real. But in this case I saw the same sandal I saw at Hermes ($799.00) on real real for $1,300. So I decided to call real real (the department that prices merchandise) and they said that if it's a popular item then yes they will price it at a higher price. It really doesn't make sense to me to pay $500.00 more for a pair of used shoes when I can buy them brand new at Hermes

I hope this helps all the buyers out there and remember do your homework and research it.

I sent an 18k Gold hammered bracelet with sapphires to Realreal consignments... they underpriced this bracelet that I bought from them... I tell them to return the consignment on 25 Aug. Of course no response and the it sells today... I could have scrapped the gold for what they sold it for... inept consignment and customer service support. Stay away

I purchased a pair of designer sunglasses in what TRR listed as "Excellent" condition. The sunglasses I received had tarnished and damaged frames and absolutely filthy lenses. They were shipped loosely in a box without any cushioning or bubble wrap.

Sold something on the real real. They priced my item at $210 even though the same exact item in the same excellent condition in a different size and slightly different color was priced at $525. That's a big difference. Lucky for me I saw the other item and complained. Otherwise, I would have been out the commission on $265. After a lot of haggling with the customer service up they agreed to raise price of my item to $475 ( not sure why I didn't get the last $ 50 something about time it took to sell). But then they made me wait six weeks to get paid the increased commission. When the day I was supposed to be paid came they said " oops you should have been paid, we're not sure why you weren't, we will pay you asap." So far 11 days have passed without payment. They did give me $50 for my trouble but I want my commission.

My first order with the real real will most definitely be my last. I ordered a LV wallet and it arrived with hair a piece of chewed gum in the bottom of it and to top it off there was still change in the change purse part! Though customer service was friendly trying to get any type of resolution or credit was ridiculous. So sad because some of the prices are fabulous. But would have never expected a filthy product to arrive. What a shame.

Fake fake I am so dissapointed. Fake fake. They present and charge like they are a consignment companywith authenic merchandise. You would be better getting a purse off the side of the road in someone's trunk. Fake fakee fake fake

I bought fake Burberry from them. And I bought an eric javis bag shows a very good condition on the website but got a very strong cigarette smell which cannot be got rid of... I contacted customer service, but they said they cannot return it because it is final sale. I will not buy from them again!

I had consignment sales June and as of late August I have not been paid in spite of a half dozen calls to customer service. Every time I am told that I will see the funds transferred to my bank within 7-10 business days. Not true. Still no payment of almost a thousand dollars.

Do not use! They sent the wrong advertised price and so I returned then never did and couldn't be contacted on their "customer service!"
TERRIBLE!

Can't UNsubscribe. Emails are ignored. SHAME shame Shame on being SUCH a CRAP COMPANY. Horrible EVERYTHING, Terrible Customer Service, etc., etc.

TheRealReal has some of the best selection of preowned luxury goods. The amount of different designers they carry is astounding. Aside from
Accessories, they also sell clothes and home wear, which not a lot of their competitors sell. They also have relatively good prices compared to other preowned sellers.

That is all great, but there is a catch… a big one. They are absolutely TERRIBLE when it comes to describing and photographing the condition of their items. I have found this to be a consistent thing that they do.

They will assign each item a condition ranging from fair to pristine and each level has a broad description of what constitutes that level. In my opinion, they just use this as as excuse so they give lazy descriptions and deny any return requests if the item shows up not as described. Almost all of the items I've ordered from them have arrived in worse condition than was mentioned on their listings.

Bags that were in "excellent" condition and had "no visible signs of wear" were covered in marks and scuffs. A shirt that was supposed to be size medium turned out to be an extra small. Most recently, a Prada bag that I ordered had peeling leather and a splitting handle, neither of which were mentioned or shown in the listing.

When you are dealing with items with these price points, especially used ones, it is imperative that you are transparent about condition. Not to mention the whole final sale issue. What irks me is that they are supposedly this trustworthy (their track record doesn't show it) seller of preowned luxury goods, but they can't provide good descriptions or photos AND they have a bad return policy. How can they expect anyone trust them when they do things like this?

I do like them, just because of those positives I mentioned earlier, but it just isn't worth the drama. I'd you're going to buy from them, stick with the lower priced items. But you still have to pay $12 for shipping on every. Single. Order. So… maybe just don't.

I gave TRR items in very good to excellent condition brand names such as Prada, Todd and Stuart Weitzman to name a few. I had lower brand names on Poshmark and eBay and made more money per item. Very disappointing TRR gets sales quickly by low balling the price and get their money fast

TRR is dedicated to selling fast -- and cheap. That means corporate profits. The customer service agents are as helpful and accessible as the company permits. Which is minimal.

The estimates on items you photograph and send to TRR are much, much higher than the actual initial selling price. Before you can demand the return of the item (which is what the rep says you can do), the item is sold and a $350 initial estimate item has been sold for $75 and your commission is $14.

Do not use TRR if you have multiple, luxury items in perfect condition. You will only regret it.

I sent a very commercial item for sale, which arrived on June 26th. It took them 2 months to list it, despite me chasing every week. Every representative lied to me and gave me different time frames and excuses as to why it was not listed. Once it was listed, it was incorrect. Wrong model, wrong description, wrong size. I reached out to have this changed, it's now been 4 days and they refused to do it. Instead, they hang up on me or close out the chats. DO NOT SELL WITH THE REALREAL. It is the absolutely worst experience I have had and their commissions are insane. These would make sense would their service be up to par. Which is *******% not.

I've used Real Real a number of times and I like the concept. When everything works it's great but if you have a query or need customer assistance then the service is TERRIBLE. Online shopping requires honesty, transparency and competency - in my current experience all three of these are missing. Weeks after my initial request for a refund I'm being told the refund was made (I can see no record of this) and when I ask for proof of the refund they say they cant answer that question because Im using the wrong email to contact them - an email that was been updated and they have been speaking to me on for weeks. Overall I'd say proceed with caution. Very disappointing customer service. Rebecca

I had a horrible experience with this company. I sent my bag for a quote. First, I was told I would have the buyout option when I originally brought it to the Real Real in Chicago. Then I found out that was no longer an option, so I asked for my bag to be returned to me

They threw the bag in the Chanel box and Chanel box inside a brown box, no padding or anything. They couldn't even bother to put the chain inside the vanity bag, or my bag back inside it's dust bag.

Isabelle was so eager to have me consign, but now that I have a problem, she is not available via phone or text. Where is my authenticity card?

As far as buying, sure, its trustworthy so i would buy, but not sell. I had a lady come to my home, and i specifically asked for quotes, as I learned on the first bunch the mistake of not asking for the range. Well, still they found a way to pay me little and not honor the quotes they provided. I never for example would have sold a gold gucci purse, which they said would bet between 525-625 and i netted $141. No fricken way. I was clear. Now getting to customer service, very nice tone, but unhelpful and wont make it good. So bottom line, find another way to sell your nice stuff.

I am a VIP seller on TRR since mid 2020 as a seller, i send them consignment and they price it. Not very quick, but nothing more than 4 weeks as they promised. Since the company restructure in mid 2011, sacked a lot of account manager, it becomes very poor.

First, the first manager got sack, there is no email informing you, your email just bounced back. The email address no longer available. And I found from him from LinkedIn and message him, and knew he got sacked very sudden. ( seriously? I am a detective?) TRR dont think they have responsibility to inform you. After a month, and many emails, i found the new manager.
And I request my old consignment to send back, it takes for few months to return back to me.
Since then, i have changed another 2 manager, and my consignment cannot list after 4 months i send the goods.
The price that they offered is extremely low. They don't care about what you get, but they will fixed their commission price at 30-40% depends on what you consign to them. Sometimes, you make a loss.
And the worst things is, I wait for 4 months and my consignment cannot come on the list. Keep on sending email to push the manager and pricing manager. And they keep on saying " doing it", " tmr ", " next week" these kind of answer., so finally I wait for 4 months +

I am really disappointed to TRR, they used to be a very good company to consign, efficient and fair. Now, I think they are just waiting to go to IPO / showing the good part to the buyer. And don't care about the consignee who gave them the consignment. It is my last time to give them consignment, and hope to find a better company to replace it.

Truly I am sad about this!

Compelled to update on my on-going shopping on this site: They've recently removed ALL info on their site, re any method to receive ANY customer service... my last entry here mentioned a 'text' method, that was INEFFECTUAL in reaching Cust Svc. NOW, it appears that this method is the only way to contact them! On their site, they no longer state their previous EMAIL ADDR for Cust Svc, NOR, their actual phone number. I'd just placed an order, and an item has not been shipped, after 5 days after my order. I cannot contact A HUMAN AGENT! Their previous email address, to which I sent 2 msgs re this order, states 'due to CV issues, expect a reply within 5 days, and 2 WEEKS before a full 'conclusion'/'resolution', to your issue'! ---> NO Customer Service! Their SOLE CONTACT, VIA TEXT, is a joke -- it is the infamously INEFFECTUAL 'virtual assistant', only good to 'burn' thru your time, effort, and utter frustration. This IS my last order, after more than 5 years of shopping. I'll be requesting a chargeback from my credit card firm for this order; an item that will probably NOT BE SHIPPED, yet was charged. --- SHOP AT YOUR RISK! What an embarrassing DEMISE of a formerly, rather impressive 'upscale' site!