The RealRealReviews 5,329

This is a rip off if you selling with them. Their Authenticator don't know what they are doing. Items are priced sooooooo low and they take most of the money DO NOT USE THEM you are better off doing it yourself on a better platform

I am someone who barely writes product reviews as I generally don't feel the need to speak up about a product. However, I have never in my life been so disappointed with an online order and is writing this to warn others who are thinking about spending so much money at therealreal. The color of the product I ordered was nothing like the actual color. Extremely misleading and disappointed. The picture online was a beige colour and the actual color is a muddy green. Lesson here is whatever you see on the website, turn the brightness way down on the photo for the actual color.

Even ecommerce sites such as aliexpress or shein have more accurate pictures than therealreal. It is quite literally thefakefake. For a consignment store that sells luxury products you would expect higher standards from their marketing team. I understand doing touch ups on photos but this is straight up a lie. If the site feels the need to lie to their patrons then I think that makes a questionable company. I have already contacted their team and because it was an international order there was essentially nothing that could be compensated on my end. I have given them feedback and hope they will actually listen and do better than lie to their clients.

I had found my dream bag on the real real and better yet it was on sale! When you enter the site it suggests the currency it believes benefits you. Which it did. It suggested shopping in Canadian dollar as i reside in Canada, i purchased the bag, only to find out they had charged my credit card in US dollar. So now the bag i had purchased has increased majorly in price due to the conversion rate. When i contacted the real real they had told me it was my credit card company's fault saying they charge a "conversion fee"
It seems that no matter what they charge you in US dollar so beware when shopping

Misrepresentation, and Horrible Customer Service... if I could give TRR a 0 I would. I bought three bags (the 1st two were in "Very Good" shape and I loved them, same designer, same type and I was so happy) and then I bought that third bag. It was in "Very Good" Condition with "Minor Scratches" it wasn't it was HORRIBLY scratched (it looked like it got in a fight with a cat) so I asked for help and they ended up offering me two awful extortion-type options: $100 off ($1500 purse) or they'll do a return and they "reauthenticate it" and see if it is indeed in the shape I sent pictures of it. I trusted them, but they don't trust my pictures and after reading reviews of how items go missing I'll take my scratched purse and never shop here again. Trust is the only thing you have in the resell space. I have ZERO trust and I will NEVER shop here again. YEARS to find me TRR, seconds to lose me. Be honest. Apparently, there's a problem here with honesty.

I recently tried to work with Therealreal. I have proof of authenticity of my items, which many were gifts from family and/or vintage pieces. They kept my items saying "questionable authenticity" and not authentic…. Again who would send something knowing it was fake…. Not me again I have proof authenticity. They will not give me back my items unless I provide proof of purchase again these are vintage and from my grandmother. They keep stating policy but when I provided my 27 items to them they didn't say anything about keeping your items and the fact that another rebuttable company authenticated but yet they still won't return. I have retained and attorney. Do not send your items to them. Beware.

For a site that claims to be all about authentication and quality, TheRealReal has sent me items sold to me at a very incorrect size several times.
In my most recent purchase, I ordered two different items - both listed in my size at 3XL - and received the package to discover that both items were actually a size 2.

Because I missed the very limited window to return them, I decided to cut my losses and just re-consign them (while trying to inform The RealReal that the items were not sold to me at the correct size). I was only able to recoup 55% of my original expense on one item, and the other was returned to me saying that they won't accept that brand of clothing. (Despite the fact that I'd BOUGHT it FROM THEM not even 30 days prior...)

To add insult to injury, it took two weeks for email follow-up from their customer support team on this issue before I finally gave up and returned to the site to try the support chat. I was transferred several times, and still wasn't given a good resolution.
Won't be shopping here anymore.

I am a longtime customer with Real Real, which made what happened today all the more shocking. I opened my order tonight of an Oscar de la Renta blouse and pants, and as I slipped the blouse over my head I felt a terrible stinging on my back. I started screaming and got the blouse off and saw a WASP fly off, but not before it had stung me TWICE on my back! I was completely freaked out (still am) and immediately tried to call customer service. They shunted me over to texting bc of the long hold time, and when I explained what was going on, the rep said he hoped I was fine now! I told him to have a manager call me right away, and he replied it would be 24 hours! Outrageous. Buyer Beware! Clearly The Real Real is NOT inspecting their merch adequately, and they don't have the staff to respond to their customers.

They fraudulently STOLE my late Mothers fur coats valued to be at least $30k. At first they claim the coats were lost, I then went to my local police station, minutes after the detective called them, the coats were found. I requested the coats be sent back to me and once again the couldn't locate the coats, and had the audacity to send me a check for $696.00. Plse do not deal with these thieves. I just pray that karma and curses on this company!

Excellent company with a very good customer service. Sold at a great price and arrived promptly. I am delighted with my purchase.

The payout is ridiculous! They don't even let you approve pricing beforehand sold my bags so cheap and they promised much more money for them, they just sell them immediately before you can request a return. The sales rep. Arianna Paolella doesn't seem to know what she's doing, I keep asking thru text about my commission and she never texted back I had to email her in order to get a response just to tell me a bunch of lies, I feel I got taken advantage of, I am never consigning with them ever again and WOULD NOT RECOMMEND!

Great product and service. Good quality, very service-oriented, on time and nice people. Will definitely do business with them again!

Love this site! Shipping is amazing and I've never had an issue thus far. Keep up the great work. Great customer service and very accommodating. Products are authentic as well as the fantastic prices.

I bought a Prada hangbag from the Real Real a few weeks ago. After a few days one of the stripes was showing sign of heavy use so i went in the Prada shop and show the staff and want to repair it but the staff told me they cannot as this is not an authentic item... I paid for it and for the authentication but it means nothing... Left very embarrassed

They lost 3 pieces of fine jewelry that I sent to them to consign and offered me a $30 site credit for the items. Complete fraud of a company. Do not send them your belongings

I find the Real Real to be an undesirable place to shop, and shady at that. After not being able to return it even though the merchandise was not as described, I reconsigned it and after checking on my consignment, I found it sold a month ago, and just now the credit is being sent. It was a $133 handbag and I got $19!

The real real is real scam. They kept my bag for an evaluation of authenticity and sold it without my permission. They also lied on several occasion during the entire process. They assured me that my bag was being sent back to me but later said it was a miscommunication and offered me only a fraction of the amount. When I declined it, they simply stopped communicating. I will be filing a lawsuit in the small claims court.
Reading all the reviews in different pages I can clearly see I am not the only victim. People need to be aware of this company.

I wanted to give them 0. Selling through them is a giant rip-off. They give you no opportunity to get the item returned if you are dissatisfied with their determination. We received $96.80 on a mink coat evaluated at over $6000. Will never sell through them again!

The quality of my purchases was good and the timely manner in which they were delivered exceeded my expectations.