The RealRealReviews 5,331

Not worth the effort. It used to be a convenient service but now they charge you fees at every turn. They beg your for items then arbitrarily price your items (not fairly) and charge random fees - netting almost zero dollars for your items and time. Asking for my items back would yield a massive loss so I'm stuck with them until my last items sell. Use the other websites such as bag borrow steal.

Take your quality items to any other resale site. TRR will pay you so little it's almost more worth it to donate your clothing.

I decided to test selling a mid-level designer bag on their site. They made the process for listing items easy and seamless. Once the item was listed it took months for them to sell it and in those months the price of the items kept getting discounted. It went from $190 to $99 the final selling price. I was excited to see that the item sold but when i went to go see my payout it was only $19! Honestly what a joke. I could have taken this same bag to Crossroads or another co-consignment store and gotten twice as much for it.

My recco is to not use this site unless you're selling high luxury items $500++

I sent a pair of Gucci shoes to be sold they sold them to someone who kept them for three weeks then returned them. After it was returned I requested the item back and I got it back all damaged the shoes I sent where in excellent condition I got them back all ripped and scuffed on top. They gave the woman who damaged them a full refund and now they are telling me to send them back to them for a 50 percent commission! I'm taking the hit on this?!? It was damaged in your possession and u still want ur commission plus the item so u can probably resell it for a full commission. The real real shouldn't have given her a full refund in the first place! The first nine pictures are the damage and the last 5 are what they looked like when I sent them before the damage two completely different shoes! I'm so mad do not trust the real real with ur stuff!

I called and texted The Real Real representative who reached out to me, and instead of protecting my purchase, as promised and asking for a price check with owner, which was me, they sold my expensive limited edition designer bag for 10 percent of purchase price! They claimed it was creased but in good condition, (it was in mint condition) decided to list it super cheap! Without checking with me. I gave them a call, an email and a text. Instead they listed it quickly, probably so they could buy it themselves...

I am sure whoever wears my brand new handbag will get some bad karma. They literally stole the bag from me. I would check out; Fashionphile, or Dallas Designer handbags instead. They are a more sophisticated team, not desperate to score handbags and steal from their customers. Btw, I had that experience before with them 10 years ago, but they assured me, they had corrected that behavior and that they did price checks. They did not!

Sell elsewhere, these girls and re-sell attendants are eagerly awaiting your designer to sell super buy cheap. I should have gifted my special edition bag. Live and learn. Was an expensive lesson. Plz do not make the same mistake and learn from mine...

I suppose the only way of getting around this is making a video AT THE SHIPPING CENTER of you placing every item into the box, closing it up, passing it to the employee, and receiving a tracking number. So crazy. They basically stole $200 from me.

The pros:

Good finds for good prices

The cons:

Many things are not as described (size or condition)
Customer service is terrible, inconsistent and very time consuming. I once had to wait weeks for a refund on an item that was sent damaged; and likely would have never been refunded if I didn't get on chat lines.
International shipping is steep
Notorious. For fakes
Recently I had a parcel get sent back within two days of arrival. I did not have a chance to clear it and TRR says they cannot deliver me the goods. I'm told by the shipping service they requested it be returned.

In general I try to avoid this site, it's not worth the painful service. I only dip in when that hard to find scoop can only be bought here.

Great deals and reasonable prices! I usually shop items on sale, and some items are not as good,,but there are also good deals.

I called Custer customer service and the support that the bag I bought was authentic. And they would send me an email to have it sent back to store to verify authentication. They were very helpful. The purse is authentic after all but comes with no authentic card with number on it to prove its original and it doesn't come with the correct bag cover for the purse.

I sent a box of items to TRR for consignment - Jewelry, high end designer shoes, and bags. They received the box, many of the items are actually up on the site, some have even sold - but they can't seem to locate my consignment in their system and account for all my items. After weeks of requests for an update I haven't received a resolution. They can't seem to connect the items on the site to my consignment account and They simply are unable to give me an answer as to what happened to my items. Unbelievably disappointing. I've attached a photo of a ring I sent to the rep at The Real Real (this is just one example of what's happened to me). Two of the three bands are up on the site, but one has just gone missing. None of the items I sent in have been assigned to me as the consignor, so even as the pieces are sold, I am not receiving my commission. Please think twice before you ship items to this site. There is no guarantee that you will ever see a dime of your money.

The RealReal sold me an item, messed up the shipping, it was returned and then when I asked to buy it again the told me to wait til it became available. I waited for weeks and eventually it did, only to sell to someone else. I cannot believe how poorly this platform responded to this situation. Complete waste of time.

I bought a gucci wallet from the site back in July. I bought I new one a couple weeks ago but from a private seller. I sent back the wallet I had bought from them for a reconsignment and they sent it back to me saying the authenticity was that it was fake. They posted it at questioning authentication. I emailed them multiple times only heard back from one person who told me multiple times she was going to send the receipt from when I originally bought it from them. Never heard back from anyone. So I guess they are selling fake stuff. Be careful

I got the package and it is so beautiful! Thank you so much I will order again and thank you for your help!

Buy from them because you are getting prized possessions from people like me they have taken incredible care of our nice possessions. Never sell to them. Give them to family and friends vs the Pennie's these robbers give you

They literally stole an alligator handbag from me that costs $6000. They broke the handle I sent it back to be fixed
& they gave me 88 for the damages & kept my bag. THEY ARE THIEVES DO NIT TRUST THEM. THEY LIE. THEY NEED TO BE PUT OUT OF BUSINESS.

I love buying from them and the return policy. I only whish to see better and clear pictures of the items. I purchased a wonderful black peacoat, even better in person, but realized it is not what I wanted - the pictures are very dark and not much description of the details and you can hardly see anything. Now they have a lot of other black and navy coats, but I can't really see the details. Also I hope they don't work with lasership. It's the second time they dumped the items outside the building, that has hundreds units.