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The RealReal Reviews Summary
The RealReal has a rating of 3.3 stars from 5,332 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 5th among Discount Clothing sites.
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The app makes it easy to keep on top of new items, and the return policy gives me a comfort level when purchasing items at a large price-point.
I placed an order of Feb 18th, 2021. Order # R*******. My order was split in two separate shipments but both were shipped and received on the same day.
The pricy Hermes scarfs rather than being folded and then placed in the pouch they were instead shoved and squeezed in the pouch without being folded. I had to steam iron them in order to see if I want to keep them or return? Simply because with so much crease and wrinkle I was unable to detect possible flaws on the item.
Now I understand why some of my perfect condition items get returned back by the seller despite major discount on almost brand new items. They are not packed and presented properly. Instead they are presented like they came from trash can or Salvation Army or any other thrift store?!
Described in the e-mail to the support - described in the e-mail to the support
My last order did not work out so well - I had to return both items due to sizing. Sizing is somewhat complicated and not always dependable. However, I always love shopping on the The Real Real and usually I'm happy with my purchases: to find something special of great quality and great price: love it.
Oh, something I do find annoying is the double shipping charge of $11.95 when something needs to be returned: TRR charges a $11.95 shipping fee upon purchase as well as upon returning an item (in my case usually due to a sizing issue which is mostly beyond control). So, if you need to return an item, you just lost $24. Of course, the shipping cost could be less if one would decide to mail themselves, but I just want to make sure it'll get back to TRR okay and I guess that is what you pay for. Again, it won't stop me from shopping at TRR :)
In an effort to begin a relationship of consignment and purchases, I connected with an account manager who initially was quite helpful in procuring items. I was then extremely dissatisfied with the prices attributed to the items (FYI the account manager agreed with the inappropriate valuations) along with pointing out items were being photographed backwards and inaccurate descriptions (as in the item was new with tags, but listed otherwise). It takes over a week to hear back from her and days to hear back from the general customer service email or phone, if at all. I am forced to choose another venue to consign with given how horribly my account has been managed. It is very unfortunate as I looked forward to a strong relationship and am open to a relationship repair if given a new account manager.
I don't get to see all the available items. My wife had visibility to see even cooler items than me even when the items weren't on hold or sold yet. We tested 2 items and on my app it said these items didn't exist.
In general, I love the Real Real, but I am definitely put off buying things that are described are, general wear on hardware or light discoloration when you cannot see a zoomed in photo of what is being described. Because shipping is charged both ways, I won't buy something if I can't see EXACTLY what the description says. Pretty expensive if you bring things in and return a few times because you the condition is not as expected.
I sent to Mexico an order and I paid a efficient amount for it. When the package arrived I have to pay taxes who was as expensive as the order. It was not clear enough when I order that I will have to pay a taxes. It is written somewhere but you have to REALLY LOOK FOR IT!
It was very disappointing for such well known web site.
I consigned a size L jacket. It was marked as size S on the site. I notified TRR. It sold. Probably retutned by the buyer. I have another item for sale now which I feel is described poorly.
Easy to shop. Seamless and quick delivery. The store staff was amazing!
It appears that your site is charging sales tax on the original price of an item not on the amount of the discounted price. According to the law sales tax should be calculated on the discounted price paid. I suspect you owe your customers a lot of money.
The descriptions of clothing, shoes, jewelry, household goods has been very accurate. I've returned only a few things over the several years of being a RealReal buyer and that was due to the item not suiting me once I had the opportunity to try it on. The service has been good and timely. I love the sustainability model - something that someone no longer needs or wants is a delightful new addition to someone else's closet or home. I wish TheRealReal continued success!
They sold my luxury items for 4% NOT 40 % or 55% as advertised. They damaged most other clothes and sent them back filthy and ripped with tags off and so I can't sell them.
I have contacted the better business bureau.
They 100% ignore your emails and calls and desperate pleas to get your items back then you see that they sold them for super low prices and give you a few pennies.
HORRIBLE. This company owes me at least $2,000.
The gentleman who helped me was so kind and stayed on the phone until my issue was resolved
I've purchased and sold on the RealReal. The platform provides an opportunity to recoup some of the expense of previous purchases, and buying on The RealReal saves money. If you're a "season" snob, don't bother. But if you have your own style, there's great quality to be had at very low prices. Most importantly, "trading" clothing is environmentally responsible. Out with the old, in with the Old!
Great and quick shipping and quick return. The items I kept were in great condition
So far my experience has been great. I am both a consignor and a purchaser and my experience in both has been seamless. Thanks!
I've been a customer of TRR's for a few years now, and I can't get enough. One huge reason is because of their stellar customer service!
The service rep was very friendly and helped me solved the questions.
From the business
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members