The RealRealReviews 5,332

I bought a fur coat from Givenchy and paid over $6 grand for it! When I consigned it with the RR they priced it $700 and put it on sale immediately for $ 575 or something like that! I was furious and very disappointed and told my luxury manager to change the price but the coat was sold right away and the management didn't even care to listen to their own manager to change the price! From now on I will only buy from them, no more consignment!

Over the past few years buying from The The Real Real, I found beautiful pieces. However, often times I encountered issues that led to my dissatisfaction. This happened because either the images published were limited, not covering all the details, or the written descriptions were incomplete, lacking important details. Also, some used items had stale, musty, or unpleasant odors (both with bags and clothing items) that should have been disclosed and weren't.

As a Seller, I found that despite all the compelling advertising I receive to sell my luxury items with The Real Real, it hasn't been really worth it for me. I received VERY LITTLE even for items I previously bought from them and haven't used :(

I've had such a good experience buying clothes with The RealReal! I've been shopping with them for over two years on a regular basis. My items are always sent quickly and I have only had to return a couple of items out of many, many items I have bought, which was always handled easily and smoothly. The RealReal has such a wide variety of beautiful, special clothes, and it's wonderful how the prices will gradually go down on the items you love the most, until they are affordable (if nobody else buys them before you get the chance). The RealReal is my favorite place to shop! I treasure the quality clothing I have bought from them.

• The photo clearly shows an hourglass shaped dress but the measurements are 18-24-32. Is this the first time you've ever seen a dress? Are you just trying to guess and hope for the best? Is there a tape measure shortage? If they're not giving you tape measures, please let me know because I'll personally bring you a tape measure. It's not difficult to use and it gets the right answer every time.
• Size is listed on the tag and somehow you still get it wrong. I can't even...
• Size can also be determined from the measurements, but only if you do the measurements correctly! Why do I have to guess at the size based on how it's sitting on the mannequin? That's how poorly trained your intake staff are... I'd literally rather assume everything is wrong and guess based on how the mannequin is wearing it. Because I know at least all the mannequins are the same size.
• 100% Silk means that the dress is silk. Not that the silk part of it is 100% silk and the suede part is 100% suede. This is really basic stuff, people. Most companies don't let this level of incompetence to be shown to the public but it's extremely obvious everywhere you look when things are just wrong.
• There's a fundamental mistake somewhere when it has been decided that the person who writes the copy text doesn't even see the garment and just writes the description based on a photo. I can see the photo too! I don't need you to describe it, I have eyes and I see the photo... tell me about what I can't see from the photos. And at least get the color right... gray and brown are not the same color and i've literally never seen anyone get the two mixed up.
• From the consignment intake people to the photographers and straight up to management... there is just so much incompetence and miscommunication that it's hilarious. The problem is that the customer has to pay for that and not the people responsible for making it that way.

Ordered an item and added another item to split the postage. Then a few days later was told that the original items was 'unavailable', offered $35 site credit. Tired to cancel the whole order but told too late. Had to pay the entire postage for a single item that l would not have ordered on its own. Tried to email RR but nothing, tried again - nothing. Eventually over a week later they came back to me gave me a proforma response. Needless to say l will not be ordering again

Able to find great pieces if you're willing to put in time everyday to look. First come, first serve. Love the payment plan. Customer service however, needs to be better. I've called and whomever handles the customers via phone, sounds like they hate life. No social skills at all. And the sad part is it's always someone different, yet they all seem like they'd rather be doing something else. They don't follow up via emails, so calling is the best option...

I bought three bags, two of which had very similar (nearly identical) dimensions listed. When I received them, however, they were noticeably different in size. One had a height listed of 19", the other 18.75", and one looks like a suitcase, the other looks like a normal tote. Even weirder, the one with the larger dimensions is the one closest to a normal tote size. I'm not sure how "expertly verified" something can be, because the two bags look drastically different, yet their listed measurements were nearly identical. I think maybe The RealReal needs to have some sort of training for how to measure bags correctly. Now I'm stuck with two bags that likely won't get much use, and they're not returnable.

I bought a skirt Iro, when I got it, the elastic waist band was completely stretched out, it was very obvious. I sent it back and it's back up on the website. They wouldn't take a shirt of mine to sell because it had a teeny spot on the inside but they'll take a skirt with a stretched out elastic waist. They also posted 2 of my items as the wrong brand. I have brought it to their attention 2x but still nothing. Been alittle sloppy these days.