The RealRealReviews 5,331

Be aware if you think about selling with them. All was going super well with sells person. The moment I said I had Chanel bags and other items ( Pucci, Dior, D&G) for sale she was my best friend. I took photos and asked to confirmed the prices my items would be selling ( read their contract! Small print!). The guy came in; unprepared ( no near " white glove service "), the moment my things left my house the nightmare has began. The prices were 1/2 or less then promised, items were lots, twice returned to the wrong address. They admitted when I sent them screen shots of the agreed prices that the sells woman " misstated the truth, but did nothing. They underpriced my items: which sold in 1-2 days ( naturally. Yes it was a bargain for the buyers or insiders. It is a joke! Don't trust them. They cheat you out if your money and don't take any responsibility.

I ordered a XXS Aidan Mattox dress and recieved a size 6. When I called customer service to ask for a refund, not only did she say that an XXS was a size 4 (it's a 0 or 00 according to their own size chart) she refunded me 67.74 for a dress I paid 92.39 for. If they aren't paying attention to dress sizes, or merchandise price, I cannot trust them to be honest or diligent in anything else, so I probably won't be shopping there again. Which is too bad, because I like the idea of it!

I've been a TRR customer for several years and I have seen a dramatic decline in service recently. The description of the items, especially items that are not "Excellent" or "Pristine" have inconsistent ratings and are not detailed with flaws. I just received a bag (all bags on TRR are non-fundable, so u are judging only from photo and description) with significant creases and wear to leather however it was described as "light scuffing". Customer service said photos i sent was consistent with what was on the site, but this is not the case. $1,700 down the drain as I would be embarrassed to wear bag in public. Additionally, I am confident some bags/jewelry and even high-end homeware purchased in the past were fake.

I have been a customer of the real real for 7 years... NOBODY beats your customer service, hands down the best anywhere. No matter what happens, they handle it. When it states non returnable and the one item is not as described, you immediately rectify the situation. I have called several times just to ask for a second opinion when I'm choosing a bag. Best service EVER. This is why I will always be your customer and I do not shop with ANY other online luxury resellers.

I recently purchased a "non-returnable" Marc Jacobs bag. It's a risk I took. I used the bag only ONE DAY before the handle ripped from the ring. It was obvious that it had been repaired. I decided to reach out to RealReal anyway, and after a few pictures and back and forth emails, they granted me a full refund and paid for return shipping. I popped that bag into a box as soon as I could and shipped it. About 2 weeks later, I received a small package from the RealReal - and knew I hadn't ordered anything. Inside was several of my personal items that I obviously left in the zipper compartment of the bag. I had looked for 2 of those items for the past 2 weeks and couldn't find them. So - the RealReal - I want to say THANK YOU for going above and beyond for me!

The items are as described if any small wear or tear is listed on pics shown. Site also advised if brand runs small which is very helpful. Delivery item communication is timely and accurate.

I found a gift for my husband on here that I was so excited about, but they sent me the entirely wrong item. The correct item that I purchased is still listed as available on the website, but they refuse to replace my wrong item with the one that I purchased. This is after taking two weeks to get back to me. First time using this site and I was excited to try it out, but I won't be shopping there again.

I purchased a Tory Burch handbag and wallet both listed in very good condition. The bag was beautiful and looked brand new. The wallet was extremely worn and I would say to be in fair condition at best. I also purchased a LV iphone case which I was very pleased with the condition of. I would be hesitant to purchase from again based no the condition of the wallet. The 2 items received in great condition came from the NYC and the wallet in poor condition from CA. Not sure if they are using different evaluation systems.