The RealRealReviews 5,332

For dress-up clothes and special pieces I have shopped exclusively at TheRealReal for 3+ years. I would love for MANY more brands to be carried, like Ecco for example snd local high-end brands like Inclan Studio in Houston. If it's high-end it should be on the site. The more recycling, the better. And please always put the clothes on the mannequin so we can see drape and always, always include chest, waist, hip, sleeve measurements because sizing differs among brands. TheRealReal has been the best in providing the *most* information about its clothing to help its buyers make fully-informed choices without trying the garment on. It's just lately I've seen things I might buy -but am wary & don't- because there's just not enough information to know for sure if they'll work out.

Following the loss of my package by UPS, I was the one who had to contact TheRealReal customer service - 4 times! - to finally be reimbursed.
I was bounced around through different services but NOT ONCE did TheRealReal customer service bother to contact me.
The entire process took over 1 month and was exhausting.

I am really upset about being charged a high price for shipping only to realize I was charged the same price to return and item as well. I am definitely more hesitant about shopping on the site now and Probably my last choice of even a choice anymore

I recently ordered three items from the real real. A "lamb skin" skirt, Kate Spade rubber boots and a jacket described as being one size. When I received them I was totally disappointed. The skirt leather was almost paper thin, the boots were so so and the jacket turned out to be way too small. Apparently one size means petite. I am an average size woman. Given this reality, I immediately returned them with their return labels. In addition they deducted almost $12.00 for each return thus making my refund less than I had paid. They charged me this same amount for original shipping. After this experience I have decided to to shop there again

I received a jumpsuit with pubic discharge--so disgusting! Clearly, TRR doesn't even inspect items, let alone clean them. They claim to be taking extra precautions because of COVID, but the pictures show that they are not even doing the minimum.

I notified them immediately and requested a refund for my entire order because I don't trust that any of the clothes are the value that they advertised. It's been over a month and no refund. BUT they did cancel the rest of my order, apparently, because I never received the other items that were shipped separately. So, now I am out hundreds of dollars for clothes I don't have.

I've reached out multiple times, but it looks like I'll have to escalate this issue outside of TRR because each message gets a form letter response from a different person. I AM NEVER SHOPPING THERE AGAIN!

Bought a purse paid for it and waited patiently for it to arrive (3-5) business days 8! Days later no purse called customer service to get my money back! They gave me a ( it's on the way and will be there definitely in the morning) story! So I waited get home the next day no package it's 5 pm and also day 9! I'm furious it was a anniversary present for my wife and I stand here looking stupid! So I call customer service again ( to get my refund) only to get we will have to do a investigation which will take up at least 24 hours more before I will know anything about my order! After repeatedly asking for a refund, forget the package I would rather do business somewhere else! Was told that they will get back to me later! I'm canceling my account and will NEVER EVER buy NOR refer them to anyone! BUYER BE WARE!

Please beware, their business practices are highly questionable, when it comes to your high end items...

I have sent some items for appraisal to theRealReal One of them was appraised too low, and the first day the listing was shown to me I disagreed with the proving and asked for my item (it's a $500 new Merlette dress listed at $80, with 20 percent off?). It was just listed that day, as far as I could tell, so I asked for it to be returned. My contact there agreed and promised to do so.

However, the very next day I'm informed by an entirely new (and quite illiterate) girl that apparently my item sold, oooops (for next to nothing of course yet there is no price to see on the site anymore) and that it won't be returned. Thank you for your patience.
Really?

I have documented this whole story in pictures. Riveting! You can't get your item back!

This all sounds like fraud and a steal to me. Think TWICE.