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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
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Je souhaite être rappelé sur un rendez-vous d'appel pour discuter à propos de mon séjour s'il vous plaît *******949
This is my first time to visit the United Arab Emirates and the Dubai in particular. We enjoyed the tour which included the Old city and the vibrant city development. I would like to the the organizers for their time and hospitality. Majok
Dear Mr. Majok,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
Nous souhaitons vivre une expérience merveilleuse
Cher M Iba,
Nous vous remercions de nous avoir laissé un avis 4 étoiles! Nous apprécions vos commentaires.
Cordialement,
The First Group
Very good le service était bon, voilà c'est tout ce que j'ai à dire
Cher M Florent,
Merci beaucoup pour vos commentaires positifs! Nous nous efforçons de fournir un excellent service à tous nos clients.
Cordialement,
The First Group
تجربة دبي لايف ستايل كانت ملهمة، جمعت بين الاحترافية، الفخامة، وسرعة الإنجاز، وقدّمت نموذجًا حقيقيًا للحياة المتقدمة والفرص الواعدة.
عزيزي السيد أسامة,
شكرا لك على ملاحظاتك الإيجابية! نحن نسعى جاهدين لتقديم خدمة ممتازة لجميع عملائنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
Everything was good until we reached the office it's like they are forcing you to buy the property not even giving you time to think or even as your lawyer or even give you time to take it in as an African person when someone shows any signs of forcing you to pay money at that time most of us will start thinking what your intentions are I was ready to do it until one of the man that is shouting at my wife, as if forcing her to make a decision at that time it was not good at all. It was one of the experiences that I didn't expect after that Trip is someone trying to force us to pay for something even not even giving us time to think about it.
Professional, organized work and an integrated team with the highest standards of quality and efficiency. The First Group is your best choice.
Dear Mr. Khalid,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
Merci du service proposé et j'ai hâte de découvrir.
Merci
Cher M Kacita,
Merci beaucoup pour vos commentaires. Nous sommes heureux d'apprendre que votre expérience a été globalement positive.
Cordialement,
The First Group
Best experience in Dubai end of may 2025 with First Group and Rashid, good professional seller and trustfull man, thanks a lot for assistance
Dear Mr. Marco,
Thank you for your review. We greatly appreciate you taking the time to share your experience with Mr. Rashid.
Warmest regards,
The First Group
They forcing to buy properties... If you are not ready then they insults you.
Dear Mr. Pravin,
In an effort to better understand your situation, we request that you email us directly at [email protected] with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
My experience was not well because i was told that the tour will last 1hr, and i opened a slot for this, but the team took me more than 6 hours, i missed all other important appointments that i had
Dear Mr. Andry,
We would like to review your situation further and ask that you contact us at [email protected] so a team member can reach out to you directly.
Kind regards,
The First Group
Doloma our guide was energetic, knowledgeable, kind and friendly. We really enjoyed the personal attention he gave us. Appreciate his kindness. We learned a lot about the company and DUBAI. The staff at central office was smart and helpful.
Dear Mr. James,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
The staff member I interacted with ( Hussein) has been very kind and prompt in addressing our queries
Dear Ms. Namrata,
Thank you for your review. We greatly appreciate you taking the time to share your experience with Mr. Hussein.
Warmest regards,
The First Group
We enjoyed the trip and learned about investment and vacation membership
Dear Mr. Maseer,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
I have requested information on accommodation that I have already paid for, but no one is replying to my emails.
Dear Mr. Jason,
We would like to review your situation further and ask that you contact us at [email protected] so a team member can reach out to you directly.
Kind regards,
The First Group
To me all great about staff worker and hotel clean everyday all staff very nice person and swimming to clean and great full service 😀 I am glad to be rose rayhaan by rotana
Dear Mr. Alan,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
Team, are very professional with what they do and also very convincing. I was skeptical however, Mohammed made sure am on the right path.
Dear Mr. Ebenezer,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
المعامله ممتازه وسهله والعروض جيده متاحه لمده سنه من امضاء العقد التجربه ستكرر ان شاء الله بالتوفيق
عزيزي السيد هاني,
شكرا لك على ملاحظاتك الإيجابية! نحن نسعى جاهدين لتقديم خدمة ممتازة لجميع عملائنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
Dear Mr. Amos,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher M. Ryaad,
Nous vous remercions pour vos commentaires! Votre satisfaction est notre priorité, et nous sommes ravis d'avoir pu répondre à vos attentes.
Cordialement,
The First Group