Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
لم أقم بالتجربة بعد وعندما اقوم باستكمال تجربتي سأكون ملاحظاتي عنها
عزيزي السيد راشد،
شكرًا لك على تقييمك لخدماتنا بـ 5 نجوم! ملاحظاتك موضع تقدير واهتمام بالنسبة لنا.
نتطلع إلى الترحيب بكم قريبًا!
مع وافر الاحترام والتقدير،
ذا فيرست جروب
I don't think il book with this group it's just not worth it
التجربة كانت جميلة استاذ عمر شرح لي جميع المميزات و متحمس للتجربة
عزيزي السيد رامي,
شكرا لك على ملاحظاتك الإيجابية! نحن نسعى جاهدين لتقديم خدمة ممتازة لجميع عملائنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
ملاحظه: هناك حجزين باسم علاء فتحي خليفه:
8C4TYQEBRBMSW1Z
And NHT8852TP87WN7V
I need the two rooms to be close to each other since we are one family
For the following people:
Ala' Fathi Khalifeh: 47 year old
Rania AlJayousi, 36 year old
Masa Khalifeh, 11 year old
Years 10 abdelrahman Khalifeh
And Mira Khalifeh 1 year old
Please note that we already reserved the airline ticket, so we do not have an alternative arrival dates.
Dear Mr. Alaa,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا شكرا
يبقي التأكيد علي اختىار الفندق و الغرفة وموقها
مراجعة عدد المسافرين
عزيزي السيد خالد,
شكرًا لك على تقييمك لخدماتنا بـ 5 نجوم! ملاحظاتك موضع تقدير واهتمام بالنسبة لنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
My experience with The First Group Collection was a very good trip that I would like to repeat as soon as possible.
Dear Mr. Serge,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
From First Day We Meet Your Colleague Tatiana Dudzik, We Get Good Experience In Dubai, About Your Company The First Group, We Planning To Explore Dubai, Small Investment In (The First Group), About Your Site I Can Say Perfect.
Dear Mr. Armen,
Thank you for sharing your positive feedback with us! Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
Warm regards,
The First Group
We loved the sales person, and all the options they proposed!
Dear Mr. Sam,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
The session was time consuming and the concept of aria membership for 30 years looks unrealistic since it is based on time share basis and not Vacation ownership basis
Editing my travel request was simple and well guided.
Dear Mr. Zied,
Thank you for your positive feedback! We strive to provide excellent service to all our clients.
Warm regards,
The First Group
Aggressive marketing needs a professional rap to impact professional clients; otherwise, it puts off clients. Respect for the client's time and staying within the agreed time boundaries is paramount
A complete disaster, no transparency, rushing customers to sign and pay DP that is non refundable
Dear Mr. Rafeek,
We would like to review your situation further and ask that you contact us at [email protected] so a team member can reach out to you directly.
Kind regards,
The First Group
Overall experience is good and looking forward a fantastic holiday
Dear Mr. Nihmathulla,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
I had a great introduction about the real estate and how it works in Dubai specifically for First Group. Very clear about what they do but too ambitious and pushy trying to close a customer.
The two last guys became unprofessional and agitated trying to close a deal and could not take no for an answer showing clear signs of annoyances, forgetting that is business you win some you lose some. But will definitely invest with the Group in the near future provided I make the deal with the lady who was showing me around, the guys presented themselves unprofessional Regards
Molefi
Me my husband and my daughter Amal loved your kind hospitality, and your 2 bedroom spacious modern apartment. We were also very impressed with your smart professional highly skilled staff. Looking forward to visit you again in the future.
Dear Ms. Sophia,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
Helpful knowledgeable staff sporting your business ideas
Dear Mr. Mohanbir,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
Hotel options, dates, and additions options are so limited.
Hello, when we purchased the package, we had made a promise with your representative about staying at the hotel in the marina. However, we could not see your hotel in the marina on the list. We also agreed that our 9-year-old son would be included in the activities free of charge. We would be grateful if you could help us with these issues. Thank you.
Everything was great except the final person who seemed too jump to judgements too fast. I understand selling techniques but I think it would benefit the relationship greatly if one doesn't leave with a bad taste in the end. My recommendation would be to offer the customer whatever you want to offer and also offer them a bit of breathing space if they ask for it. If they want to think about it, encourage them to think about it instead of looking disappointed and dejected. Keep the same welcoming demeanor, this will make the potential client more relaxed and trusting. I usually do not write reviews but I think it was due because first group put in a lot of effort so I'm extending the courtesy back. Hope this helps.
Answer: The company is in business to take your money and give you nothing in return. Stay away
Answer: Very frustrated. More than 5 years without any returns and unfinished hotels.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at [email protected] we would arrange a free consultation with our specialist.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at [email protected] we would arrange a free consultation with our specialist.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at [email protected] we would arrange a free consultation with our specialist.
Answer: Hello, thank you for your interest. Could you send us an email to [email protected] with your contact details and our consultant will get in touch with you and explain everything in details.
Answer: Seeing is believing, I never met an owner who shares this sentiment.
Answer: Hello, thank you for your question. We did not quite understand what exactly you are inquiring about, so please, email us on [email protected] with your concerns. Thank you


Dear Mr. Amos,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group