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Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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تجربة جيدة وانتظر خوضها والتاكد من جودة المزايا والخدمات
شكرا لك المجموعة الأولى على هذه الحزمة الجميلة وشكرا لك اسلام لمنحنا الفرصة لاكتشاف الاستثمار الفندقي من خلال الجولة الاستثمارية تحياتنا من السعودية
عطلة رائعة, خدمة عملاء جيدة، طريقة رخيصة جدا للحصول على حزمة لطيفة في دبي
Hôtel fantastique et personnel fantastique merci beaucoup islam pour votre soutien pendant nos vacances vous rendez nos jours labas mémorables
First group in Accra know many years ago, glad I came today
صدمت عندما تم وجدت تحديد الفنادق كخيارات ؟؟؟؟ لم يتم الاتفاق على هذا الامر
Flexibility of the choices by application which is not applicable here
Thanks again to you Mohamed Islam and the First Group. We had a very lovely time, as always my best hotel wyndham marina
Thank you guys
My initial experience with TFG was magnificent. The support team was very detailed in the information they provided.
Excellent customer service. Very happy with the time and effort in making our DLE holiday special. Special thanks to Mohamed Beddiaf.
I never known will have such opportunity, I really have big business ideas and will come back as soon as possible
I'd like to recognise Nour she's Special but all of you staff were helpful friendly courteous basically amazing experience stayed here regularly over lockdown and always felt like safe as at home, Keep on doing what you're doing!
Très bien
Bien expliqué
À voir sur place
Affaire à suivre
I look forward to have an incredible experience with my wife.
I have received products yet though I expect to have a satisfactory experience
I like the idea but unfortunately I have no time for next year. Yashmeen explain v well
لم نقوم بالرحلة بهذه الباقة الى الان عند التمتع بهذه الباقة سوف يتضح لنا ما ان كانت جيدة
Till now is ok i hope to be wonderful in the next.
So far excellent and extremely user friendly, I am so excited to make this visit to Dubai my best visit ever achieved
Answer: The company is in business to take your money and give you nothing in return. Stay away
Answer: Very frustrated. More than 5 years without any returns and unfinished hotels.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at [email protected] we would arrange a free consultation with our specialist.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at [email protected] we would arrange a free consultation with our specialist.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at [email protected] we would arrange a free consultation with our specialist.
Answer: Hello, thank you for your interest. Could you send us an email to [email protected] with your contact details and our consultant will get in touch with you and explain everything in details.
Answer: Seeing is believing, I never met an owner who shares this sentiment.
Answer: Hello, thank you for your question. We did not quite understand what exactly you are inquiring about, so please, email us on [email protected] with your concerns. Thank you

