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The First Group

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com


thefirstgroup.com
Dubai, United Arab Emirates
+13
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The First Group Reviews Summary

The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 10 days

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Saudi Arabia
1 review
0 helpful votes
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تجربة جيدة وانتظر خوضها والتاكد من جودة المزايا والخدمات

Date of experience: September 27, 2021
AE
1 review
0 helpful votes
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شكرا لك المجموعة الأولى على هذه الحزمة الجميلة وشكرا لك اسلام لمنحنا الفرصة لاكتشاف الاستثمار الفندقي من خلال الجولة الاستثمارية تحياتنا من السعودية

Date of experience: September 27, 2021
AE
1 review
0 helpful votes
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عطلة رائعة, خدمة عملاء جيدة، طريقة رخيصة جدا للحصول على حزمة لطيفة في دبي

Date of experience: September 27, 2021
AE
1 review
0 helpful votes
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Hôtel fantastique et personnel fantastique merci beaucoup islam pour votre soutien pendant nos vacances vous rendez nos jours labas mémorables

Date of experience: September 27, 2021
AE
1 review
0 helpful votes
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First group in Accra know many years ago, glad I came today

Date of experience: September 26, 2021
Saudi Arabia
1 review
0 helpful votes
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صدمت عندما تم وجدت تحديد الفنادق كخيارات ؟؟؟؟ لم يتم الاتفاق على هذا الامر

Date of experience: September 26, 2021
Saudi Arabia
1 review
0 helpful votes
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تجربة جديدة
September 26, 2021

Flexibility of the choices by application which is not applicable here

Date of experience: September 26, 2021
AE
1 review
0 helpful votes
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Thanks again to you Mohamed Islam and the First Group. We had a very lovely time, as always my best hotel wyndham marina
Thank you guys

Date of experience: September 24, 2021
South Sudan
1 review
0 helpful votes
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My initial experience with TFG was magnificent. The support team was very detailed in the information they provided.

Date of experience: September 23, 2021
AE
1 review
0 helpful votes
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Excellent customer service
September 23, 2021

Excellent customer service. Very happy with the time and effort in making our DLE holiday special. Special thanks to Mohamed Beddiaf.

Date of experience: September 23, 2021
AE
1 review
0 helpful votes
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I never known will have such opportunity, I really have big business ideas and will come back as soon as possible

Date of experience: September 22, 2021
India
1 review
0 helpful votes
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Excellent
September 20, 2021

Excellent. Looking forward to enjoy your hospitality

Date of experience: September 20, 2021
AE
1 review
0 helpful votes
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I'd like to recognise Nour she's Special but all of you staff were helpful friendly courteous basically amazing experience stayed here regularly over lockdown and always felt like safe as at home, Keep on doing what you're doing!

Date of experience: September 19, 2021
France
1 review
0 helpful votes
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Très bien
Bien expliqué
À voir sur place
Affaire à suivre

Date of experience: September 19, 2021
California
1 review
0 helpful votes
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I look forward to have an incredible experience with my wife.

Date of experience: September 19, 2021
Sierra Leone
2 reviews
0 helpful votes
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I have received products yet though I expect to have a satisfactory experience

Date of experience: September 18, 2021
AE
1 review
0 helpful votes
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I like the idea but unfortunately I have no time for next year. Yashmeen explain v well

Date of experience: September 16, 2021
Saudi Arabia
1 review
0 helpful votes
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لم نقوم بالرحلة بهذه الباقة الى الان عند التمتع بهذه الباقة سوف يتضح لنا ما ان كانت جيدة

Date of experience: September 15, 2021
AE
1 review
0 helpful votes
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Till now is ok i hope to be wonderful in the next.

Date of experience: September 14, 2021
Egypt
1 review
0 helpful votes
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So far excellent and extremely user friendly, I am so excited to make this visit to Dubai my best visit ever achieved

Date of experience: September 14, 2021