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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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امل التواصل معي عبر الواتس لمزيد من التفاصيل
It was an amazing experience…. Mouna was quite professional… & we were comfortable… she finally concluded this Deal.
Everything has been amazing with you guys...
Thank you
Dear Mr. Jasper,
Thank you for your feedback. We are glad to hear that you have a wonderful experience as a Dubai Lifestyle member.
We hope to see you in Dubai again!
Kind Regards,
The First Group
تجربة حلوة و ممتعة نتمنى اعادتها مع العائلة أشكرك كثيرا اخويا اسلام
،عزيزي السيد هـ
شكرًا جزيلاً على ملاحظاتك.
تم إبلاغ اسلام وهو سعيد أن يسمع عن إقامتك التي لا تنسى معنا.
نتطلع إلى الترحيب بك وبعائلتك في دبي في تجربة أسلوب الحياة في دبي.
،رحلة سعيدة
ذا فيرست جروب
He is a very good salesman. He was so persuasive about Dubai and also about the first group. He totally made us changed our vacation plans.
Dear Mr. Nalaynee,
Thank you for your feedback.
We pride ourselves on delivering exceptional customer service to all our members; and it is gratifying to learn that you had such a great interaction with our team members!
May we continue to exceed your expectations.
Safe travels,
The First Group
The package looks superb and hotel booking was seamless.
Dear Mr. Jonathan,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We trust your holiday to Dubai will be one that you never forget!
Safe travels,
The First Group
The "just today" part doesn't really work, it can even alienate people.:)
We purchased 2 packages because they suited us.
I think it is advisable to send customers a "kit" with all the purchase data
Dear Rami,
Thank you for your feedback.
Customer satisfaction is our top priority and to ensure all our members have an unforgettable experience from beginning to end, your feedback will be taken into consideration.
We look forward to welcoming you to Dubai.
Safe travels,
The First Group
Payment link facilitated prompt settlement. I had a minor issue with the postcode field which accepts only numeric characters whereas we use alphanumeric characters in my home country.
Dear Mr. Marco,
Thank you for your feedback.
Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
We look forward to welcoming you to Dubai.
Safe travels,
The First Group
لابد من وجودخدمةتواصل مع مزودي او المساعدين في خدمة حجز الطيران قبل حجز الفندق اووجود رقم للتواصل لحجز الطيران
L met a very pleasant girl at the mall of Emirate her name was Michelle and her team supervisor and colIegue and thats how l ended up in the office where l was taken and talked to the gorgeous and wonderful Roxane in English which she kept aplologising but her vibrance and enthusiasim makes everytning so interesting. Shes lovely. It was my first night in Dubai and that gave me a good start though very sceptical about the holiday but l took a chance. L am looking forward to my holiday and whatever else that might be affordable to me hoping my membership will be a benefit to both of us.
Dear Ms. Rachel,
Thank you for your feedback.
We pride ourselves on delivering exceptional customer service to all our members; and it is gratifying to learn that you had such a great interaction with our team members!
May we continue to exceed your expectations.
Safe travels,
The First Group
Am looking forward to see very nice good investment plan for the future
Very good holiday package for the price I paid. Looking forward to it.
Dear Mr. Michael,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We trust your holiday to Dubai will be one that you never forget!
Safe travels,
The First Group
Check the return of investment before you sign any contract with them. It will be much helpful if you find real investor to ask about the revenue. I will try to keep the community updated on my investment. My project is called The Place at Dubai Marina. They distribute profits every 6 months so far in 2021-2022 first 6 months was 27 k dirhams and second 6 months was 12 k dirhams so return of investment of is 2.6 %. In 2020 -2021 was nothing because of Covid-19 they said.
Professional and kind in describing the opportunities and potential of these locations
Atsu a su nous mettre en confiance et a fait preuve de patience, Très disponible et surtout très professionnel merci à Atsu
Merci à Atsu de nous avoir proposé cette offre
I thank the first group for being a member of their group and we hope to have a great time in Dubai. With great thanks and appreciation,
Daoud Suleiman
Everything was great, the explanation was amazing
Thanks for your time and hospitality.
Now you have a real problem it is to continue to be the best.
تشرفنا بالاخت منظوماتنا خير انسانة وبشوشة ومبتسم
Mdm Mouna tres accueillente eat assez lucide
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tarun,
Thank you for your feedback.
We cannot wait to exceed your expectations whilst in Dubai as one of our Dubai Lifestyle Experience Members.
Safe travels,
The First Group