On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was quite impressive and convincing. Your team took their time to explain everything to us. They appeared friendly, polite but businesslike which made their approach convincing to want to participate. The discounted service and offers too are very good. We will by all means come back to Dubai very shortly to experience this deal.
شاكر لكم حسن تعاونكم
واخص بالشكر الاستاذ جهاد
ممتازة و اشكر الاستاذ عادل و شكر جميع القائيمين على البرنامج و باذن الله استمتع مع عائلتي بقضاء اجازة
Echange téléphonique et de bonnes explications transmises
First group never show you the property that you might stay in. They just mention possible of three hotel around Dubai. They never tell you if you want to cancel your agreement you must do so in so many days. So I hope all is well in the future.
The staff were very helpful in explaining all the requirements and benefits of joining the club
Cheerful and friendly staff.
جميلة اذا قدمتم الفندق الاختيار رقم واحد
I am impressed by the level of service. Very prompt and to the point.
ان شاء الله نتطلع بأن تكون احازة جيدة و فرصة للاستثمار عن طريقكم
It has always been first class they have made my visits to Dubai to be addictive
This time i want my kids to have the experience of visiting this great city.
SO FAR ITS BEEN PROFESSIONAL AND ALL THE INTERACTIONS HAVE BEEN INTERESTING. LOOKING FORWARD TO WONDERFUL EXPERIENCE WITH THE SERVICES PROMISED.
I would like to thank you for all of your services so far and I'm still waiting to find out what is more interesting. Till then, thanks again.
Parfaite, la réservation est très bien expliquée
Very professional and customer service oriented delivery
It's wonderful being part of the first group. Every staff assigned to me does an amazing job, from their prompt response to their sincerity and Friendliness. Thumbs up the First group. Looking forward to a greater experience.
سهولة بالحجز واسعار مميزة جداً وتعامل راقي
اشكر الاخ ابراهيم على حسن تعامله ومتابعته معي بخطوات الحجز
Mr. Mohamed was always so kind and patient. Very good experience!
Hope my trip will be perfect as I imagine!
نرجو التواصل معنا بأقرب وقت لتجديد حجوزات السفر
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Daniel,
Thank you for taking the time to write about your experience with The First Group. We are pleased to know you've had such wonderful interactions with our team members.
As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to read your review.
Kind regards,
The First Group