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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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1)I bought an apartment through TFG who conned me with i)an investment that was already losing value and ii)a non-existent investment visa. I was able to get a Certificate of Title after a one year fight and not a Title Deed as promised. 2)I have been asking for financial statements for two years to show income received in the above investment and response from agent is that the accounts team hasn't sent it to her. For TWO YEARS! 3) I am out of country and new goalposts have been set up before I can take possession of my keys. At every stage of this investment there are roadblocks set up by the company. There is a revolving door of personnel and therefore accountability and follow up is never a priority. My fight with TGF continues, two and a half years after making my final payments for the apartment. I still am unsure if I have an apartment.
Merci au TFG de nous avoir accueilli on a reçu un accueil très sympa, Le personnel était très gentil. J'ai apprécié mon séjour. Bien que le quartier soit un peu éloigné du centre, il est vraiment agréable et sûr,
Un très bon choix d'hôtel de la part de Yacine qui nous a très bien traiter et aider durant notre séjour
Avec une très bonne organisation des activités de sa part, et aussi pour le tour d'investissement qui est très enrichissant et intéressant, on aimerait bien de se lancer dans un future proche avec The first group en ce qui concerne L'investissement.
Looking forward to trip to Dubai. System was straight forward and easy to use.
Thanks for all arrangements, Highly appreciate Sana's support to us, It made out stay beautiful and Special, I would always book through her.
Dubai lifestyle is a wonderful experience because they do everything to make it possible and easy to vacate in Dubai
We liked the CIEL HOTEL project very much. We hope the project will be successful,
It's a great investment.
Yacine is an amazing person very helpful and responds very quickly to my messages.
I highly recommend working with Yacine
Dear Mr. Innocent,
Thank you for sharing your kind words on Ciel and your experience investing with The First Group.
We are very glad to hear that you are highly satisfied with your investment and the service you have received from our team member.
Most Sincerely,
The First Group
Lara was amazing and very helpful. Looking forward to use the package
سعدت بالتعامل معكم واتمنى ان تكون تجربة مميزة وفريدة من نوعها
Thank you TFG
An amazing hotel in a beautiful location
Extremely friendly and professional staff.
The investment tour was interesting and we hope to invest in the future.
Thanks to Yacine for assisting us during our stay. We are already planning our next stay.
Dear Mr. Otsile,
Thank you for your feedback and for sharing your thoughts about your trip in Dubai as a Dubai Lifestyle Experience member.
We look forward to being of service for many years to come!
Warmest Regards,
The First Group
الموقع جميل ومرتب وسهل الاستخدام
شكراً على جهودكم.
J'ai été très satisfait de mon premier voyage à Dubaï et encore une fois de plus merci
Cher Monsieur Arnaud,
Merci pour votre avis et vos commentaires sur votre voyage à Dubaï avec notre expérience exclusive Dubai Lifestyle! Nous sommes ravis d'apprendre que vous avez passé un moment mémorable à Dubaï.
Meilleures salutations,
The First Group
تجربة رائعة مع الإقامة في الفيرست كولكشن، غرف مريحة للغاية وموظفين محترفين للغاية وفريق نشط للغاية. أنا راض جدا عن الخدمة التي تلقيتها، فقد كانوا موظفين متعاونين وودودين للغاية. لقد كان السيد ياسين من الفيرست قروب محترفا للغاية ومفيدا للغاية ومتجاوبا ومتعاونا.
عزيزي السيد علي ،
شكرا لك على ملاحظاتك. يسعدنا أن نسمع أن لديك تجربة رائعة كعضو في دبي لايف ستايل.
نتمنى رؤيتك في دبي مرة أخرى!
أطيب التحيات،
ذا فيرست جروب
Merveilleux voyage a Dubai avec The first Group. Tout était parfait, l'organisation, le programme et le rythme du voyage, la croisière, les hôtels, et la très grande qualité des accompagnateurs et le guide Merci Yacine qui nous a parfaitement aider durant notre sejour a Dubai
Cher Monsieur Jean,
Merci pour votre avis et vos commentaires sur votre voyage à Dubaï avec notre expérience exclusive Dubai Lifestyle! Nous sommes ravis d'apprendre que vous avez passé un moment mémorable. Nous espérons vous revoir prochainement.
Meilleures salutations,
The First Group
Merveilleux voyage a Dubai avec The first Group.
نتقدم إليكم بأسمى كلمات الشكر والعرفان والتقدير
The people were great. Antonio and Lahcene was 100 %. It was very impressive. I will sourly recommend you.
See you again soon.
Dear Mr. Zadok,
Thank you so much for your feedback and sharing your positive experience.
Best regards,
The First Group
Good day,
First: I would like to thank the First Group Company for the high level of achievement the customer satisfaction and the skilled staff.
Second: My trip started on 05/09/2022, arrived Wyndham marina Dubai the hotel chosen by yacien my account manager follow up, it was very good chosen and thanks a lot for brother for all assistant and very good
fast respond and follow up, the hotel recipient Mr. Samir was very nice and the all activities was very good. On 05/11/2022 the BMW car toked me to FGC main building and meeting the sales manager, he
order to Mr. Ahmed Al esaoy to be with me on seeing the projects and we went to several projects, the most important one for me was ceil in Dubai marina. On 05/13/2022 Back again to Saudi Arabia my
current work location Riyadh.
Last: Again thanks a lot for all hospitality i met in my journey.
Dear Mr. Ahmed,
Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.
We highly value our investor community and we couldn’t be more delighted to hear that you are a satisfied owner.
We look forward to being at your service for years to come!
Most Sincerely,
The First Group
بحق كانت الأستاذة سناء مفتاح السعادة لبرنامجنا في دبي وعنوان الارتياح الذي شعرنا به بكل ما قدمته لنا وابدتها تجاهنا لذا استحقت ان تكون نموذجا مميزا للمرشد السياحي المبدع وجها يعكس جودة الخدمة التي تقدمها The First Group لعملائها. فعظيم الشكر والامتنان لها منا وفائق الشكر والتقدير.
خلاصة القول ( بكل ثقة أقول سأخوض التجربة معكم مرات ومرات)
،عزيزي الزاهد
شكرًا لك على مراجعتك وتعليقاتك على رحلتك إلى دبي من خلال تجربة دبي لايف ستايل الحصرية!. نحن سعداء جدًا لسماع أنك قضيت وقتًا لا يُنسى. ونحن نتطلع إلى الترحيب بكم مرة أخرى
،مع أطيب التحيات
ذا فيرست جروب
اتمنى التواصل معاي للاستفسار عن بعض الامور
I like the fact that you have very good choice of hotels.
تجربة رحله دبي مع شركة ذا فيرست كروب / كانت تجربه رائعه واستمعت انا وزوجتي بالباقه الي اختاريتها من هذا الشركه وكذلك كانت جولة حول مشاريع الشركه ممتعه والمشاريع كبيرة ورائعة خصوصا فندق ذا سيل واتمنى ان اكون من ضمن المستثمرين التابعين للشركه بالمستقبل ا...
،عزيزي السيد عبد الله
شكرًا لك على مراجعتك وتعليقاتك على الخدمة التي تلقيتها من فريقنا. مهمتنا هي تقديم أفضل خدمة لجميع عملائنا ويسعدنا أننا حققنا توقعاتك.! نتطلع إلى أن نكون في خدمتك لسنوات قادمة
،أطيب التحيات
ذا فيرست جروب
A great experience! Strongly, I wish to experience once again the most beautiful facets of Dubai
Dear Mr. Levis,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We look forward to seeing you again.
Best regards,
The First Group
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Dear Mr. Kingsley,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.
Best regards,
The First Group