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Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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Thank you TFG A very professional company in the greeting of the customer and the service is very professional I would like to thank Yacine who was very patient and present with us during the stay we really liked the experience
الرجاء إعطائنا يومين اضافيين لنتمكن من زيارة دبي
من الممكن قضاء الاجازة أثناء عطلة عيد الأضحى المبارك ما لم يستجد أمر آخر
I was greatly pleased to deal with Yacine
In fact, it was a fun and special trip and successful because the company has been developed to help us a distinguished team of qualified and skilled employees to deal with the company's customers and earn their satisfaction and provide the support and assistance they need, thank you.
اتمنى تاكيد مواعيد الاقامة لتوافق تذاكر السفر مع الموعد
خدمة احترافية للغاية تشرفت بالتعامل مع أخ يامين لحمدالله استمتعنا برحلتنا لدبي وبالخدمة الممتازة والمعاملة الرائعة من جميع الموظفين واالعاملين في هذه الشركة الجميع ما قصر ابدا معنا جزاهم الله كل خير
اتقدم بإسمي ونيابة عن شريكي بأرفع درجات الشكر لكي خاصة وإلى الفريق اللذي تعاملنا معه خلال فترة وجودنا بضيافتكم آملأ أن يكون فاتحة للإستثمار من خلالكم.
أجمل التحايا والتقدير.
للاستادة سناء على حسن التعامل و الضيافة
I have met the team at four seasons hotel jordan, they are well trained employees with lots of knowledge of their products and services, not to forget their welcoming smile that never leave their face during the meetup
يعطيكم العافيه اتمني تكون ع اطلاله ع البحر
I give a five-star rating because of the excellent and fruitful relationship with Brother Yacine, both in terms of the quick response to our requests and the quality of the service rendered with the spirit of pleasure in a respectable and cooperative environment.
Another thing I would like to mention is that Yacine is always available, during and outside of working hours, He is the best representative of the company to the customers. Thank you TFG for this experience
Superbe assistance de M. Islam beddiaf
Aidez-nous à acheter deux forfaits touristiques pour moi et ma famille au plaisir de vous voir bientôt et de profiter des avantages
تشرفت بالتعامل مع ياسين نعم الاخ شخصية محترمة ومحترف في مجاله سواء خلال اوقات العمل او خارجها لدرجة انني لا اعرف مواعيد عمله فهو خير من يمثل الشركة تجاه العملاء
الحمدالله استمتعنا برحلتنا لدبي وبالخدمة الممتازة والمعاملة الرائعة من جميع الموظفين الشركه قد وضعت لمساعدتنا طاقم مميز من الموظفين ذوي كفاءة وخبره مؤهلين للتعامل مع عملاء الشركه وكسب رضاهم وتقديم ما يحتاجونه من دعم ومساعدة.
Nous avons passer un tres bon sejour avec The First Group, Merci pour cette opportunites de devenir un proprietaire de Ciel Marina, Merci a Sana et Yasmine pour leur savoir faire et leur professionalism.
عرض ممتاز من شركة ذا فيرست جروب وأخلاق عالية من قبل الموظفين ومتابعة وتذليل الصعوبات وتوضيح كل شيء
من خلال الاتصال الهاتفي تبدو الأمور رائعة حتى الأن
خدمة ممتازة جودة ممتازة سعيد جدا للاستثمار في مشاريعهم تفسيرات مفصلة ومفيدة لجميع القضايا المتعلقة بالاستثمار. بصراحة ، إنه أفضل فريق رأيته في حياتي. شكرا The First Group
Answer: The company is in business to take your money and give you nothing in return. Stay away
Answer: Very frustrated. More than 5 years without any returns and unfinished hotels.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at [email protected] we would arrange a free consultation with our specialist.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at [email protected] we would arrange a free consultation with our specialist.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at [email protected] we would arrange a free consultation with our specialist.
Answer: Hello, thank you for your interest. Could you send us an email to [email protected] with your contact details and our consultant will get in touch with you and explain everything in details.
Answer: Seeing is believing, I never met an owner who shares this sentiment.
Answer: Hello, thank you for your question. We did not quite understand what exactly you are inquiring about, so please, email us on [email protected] with your concerns. Thank you

