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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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No further comments your service is just very good! Thank you for that.
Wonderful experience to meet Thierry who introduced to the activities of First Group. I enjoyed my stay at the hotel with beautiful serene and it is worthy of repeating the visits again. The holiday packages are amazing and I will inform friends about the activities while on holiday in Dubai
Dear Mr. Udeme,
Thank you for your review and feedback on the service you received.
We are pleased to know you've had such wonderful interactions with our team member.
As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to read your review.
We look forward to welcoming you and your friends to Dubai!
Warmest regards,
The First Group
Il y as une precision sur la reservation et ceci montre du serieu dans ce que vous faites.
Est ce qu il eut tjr avoir modification si je dois etre accompagner ou pas.
Merci
Chère Madame Parfait,
Merci pour votre avis et vos commentaires sur votre voyage à Dubaï avec notre expérience exclusive Dubai Lifestyle! Nous sommes ravis d'apprendre que vous avez passé un moment mémorable. Nous espérons vous revoir prochainement.
Meilleures salutations,
The First Group
لم اتمكن من الاستفادة من الخدمات. ولا استطيع التواصل مع مكتب مخصص لاستفسارات
It's a creative and phenomenal leverage in tourism and hospitality business.
Dear Mr. Aderemi,
Thank you so much for your review! We look forward to welcoming you soon.
Kind regards,
The First Group
This is our second experience with TFG Dubai Life Style, every time we enjoyed more than the previous one, Sana and Rachid was so nice, they were very helpful, we knew so many details about the investment, we already booked another package for my next trip.
Dear Mr. Jean,
Thank you for taking out the time to write a review. We are pleased to learn of your positive experience.
We couldn’t be more delighted to hear that you had a great time once again. We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.
We look forward to welcoming you back to Dubai once again and will strive to make this trip better than the last one!
Safe Travels,
The First Group
A huge thank you to Yacine from Dubai lifestyle our advisor who was extremely pleasant and competent during all our exchanges he was beyond our expectations and strongly contributed to the success of our stay! Never disappointed either by the choice of hotel.
Dear Mr. Dare,
Thank you for your feedback. We are glad to hear that you have a wonderful experience as a Dubai Lifestyle member. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We hope to see you in Dubai again!
Kind Regards,
The First Group
We book our stay in Dubai with the first group. I strongly recommend them for a vacation in Dubai. You will have a life time experience. Please ask for Sherine, She is the best vacation planner.
Dear Mr. Moussa,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with Ms. Sherine.
Most sincerely,
The First Group
Notre séjour s'est très bien passé, nous avons vraiment apprécié l'expérience et c'est grâce à Yacine de Dubai lifestyle qui a toujours été présent même en dehors des heures de travail, Merci pour cette expérience, à la prochaine fois.
Chère Mme Rabie,
Merci pour votre avis et vos commentaires sur votre voyage à Dubaï avec notre expérience exclusive Dubai Lifestyle! Nous avons hâte de vous revoir.
Meilleures salutations,
The First Group
Exciting staff, willing to provide information, and offers that could make trip a memorable and fun filled.
Dear Oladapo,
Thank you for your review and feedback on the service you received.
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.
Kind regards,
The First Group
Efficace pour aider dans la planification de nos voyages et projets futurs
Chère Madame Séverine,
Merci d'être devenu membre de notre expérience exclusive Dubai Lifestyle Experience. Nous sommes ravis de savoir que vous avez vécu une expérience merveilleuse et nous sommes impatients de vous accueillir à nouveau à Dubaï!
Chaleureuses salutations,
The First Group
Nous avons passé un séjour magique, pleins de découvertes, The First Groupe et un très bon repère pour ceux qui ne connaissent pas Dubaï, Merci Sana pour ton aide et de ton savoir-faire, toute la famille est contente de ce voyage, tu seras toujours notre ange de Dubaï.
Cher Kegels,
Merci pour votre avis et vos commentaires sur le service que vous avez reçu de notre équipe. Notre mission est de fournir le meilleur service à tous nos clients et nous sommes ravis d'avoir répondu à vos attentes. Nous nous réjouissons d'être à votre service pour les années à venir!
Cordialement,
The First Group
Great service, more speed will be helpful subsequently.
We were at the museum of the future and we were very lucky. It was unforgettable we took the last two thanks to Thierry. Thank you very much you are it worked better than our tour operators. THIERRY WE LOVE YOU :D
شكرا على حسن الضيافة خاصة ل ياسين من دبي لايف ستايل اللي تعب معانا ما قصر المرة القادمة انشالله
مشكورين على جهودكم و تعاملكم باحترافية الفندق كان حلو كثير و النشطات كانت منظمة كما رتبنا لها شكرا الفيرست قروب
At the outset we would like to express our gratitude to malika and The First Group for the amazing tour and the activities offered to us. We especially thank you for your care and help through the continuous contact and daily calls to ensure that we are enjoying our trip and program.
We hope to keep in touch with you for future cooperation.
The Holiday was amazing, I loved every bit of it, the investment tor was so interesting, we learn a lot about Dubai and the investment with TFG, Many thanks to Sana for her assistance and good arrangements, we will be back soon.
Really good experience everything is top notch
I would like to thank you for the great attention I have received with the First Group since the beginning of communication with Malika, which was passion, calmness, and prioritizing the client satisfaction
All the arrangement done by Miss Malika were Punctual without neglecting the smallest details from organizing our arrival to scheduling all the activities with a way the least we can say about is professional, she was very special on her handling until our last minutes in Dubai
Mon séjour avec The First Groupe était très fascinant, nous avons eu un voyage très spécial plein de découverte avec Sana qui a su comment nous guider et nous orienter, c'était notre premier voyage à Dubaï et pas le dernier.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Limon,
Thank you for your review and feedback on the service you received.
As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to learn that you and your wife had a pleasant experience with our team.
We look forward to seeing you and your wife again!
Warmest regards,
The First Group