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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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اتطلع لرخلة جميلة لي ولعائلتي في مدينة دبي كما اود ان اتعرف على المعالم الجميلة و اخبر بها اصدقائي عند عودتي و احدثهم عن تجربتي معكم
Thanks for the great offer looking forward to see dubai with my family and to get back to my friends with a great feedback about the trip
They don't keep their promise. After our meeting with them in their office, they promised to send us voucher for Burj Khalifa but this was not sent. They also promised to send us dinner voucher for two but they only sent dinner voucher for one.I thought the officials forgot, so I sent a reminder. But there was no response until we left Dubai.
من المبكر الان تقييم التجربه. سيتم التقييم لاحقا بعد الإجازة.
عزيزي السيد عادل،
شكرا لك على كلماتك الرقيقة! نحن ملتزمون بجعلها استثنائية وضمان أنها تتجاوز توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
Cant wait for the whole holiday package coming up soon. We had a great time as a coupleand becqsue of the wonderful experience, we were compelled to buy a package for the whole family and we are counting down.super excited 🙌🥂
Dear Ms. Hope,
Thank you for your positive feedback! We're thrilled that you had such a wonderful time during your couple's getaway and that it inspired you to book a holiday package for the whole family.
We look forward to welcoming you and your family to Dubai for another exciting experience.
Warm regards,
The First Group
Excellent...so far but will give the best rating after th3 holiday experience
اتمنى ان احصل على اجازه بدون ذكر استثمارات
ولا ارغب في اي استثمار شكرا لكم
عزيزي السيد تركي،
شكراً لك على ملاحظاتك. سنقوم بتسجيلها لزياراتك المستقبلية إلى دبي.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
شكرا على جهودكم المييزة في ترتيب الحجوزات العائلية لمدينة دبي
عزيزي السيد عبدالرحمن,
شكرًا لك على ملاحظاتك! رضاك هو أولويتنا، ويسعدنا أن نتمكن من تلبية توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
احتاج لسيارة للاستقبال بالمطار للاستمتاع بالرحلة مع الشركة لشخصين لايصالي الفندق مع الشكر
عزيزي السيدة نوف,
شكرا لك على ملاحظاتك الإيجابية! نرجو منك مراسلتنا عبر البريد الإلكتروني على [email protected] وسيتواصل معك أحد أعضاء فريقنا لمناقشة الأمر بشكلٍ أكثر تفصيلاً.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
Cher M. Jean,
Merci beaucoup pour vos commentaires positifs! Nous nous efforçons de fournir un excellent service à tous nos clients.
Cordialement,
The First Group
The experience was good and would love to try it again, thank you
Dear Mr. Mohamed,
We're thrilled to learn that you had a wonderful experience during your stay with us in Dubai! We look forward to welcoming you back again.
Warm regards,
The First Group
It was easy to do but still dint hear anything about that 2 nights booking
Dear Mr. Haroon,
Thank you for your positive feedback! We strive to provide excellent service to all our clients.
Warm regards,
The First Group
Told us that it was not selling something, but DON'T ever waste your time!
They will not let you go if you don't sign up with them!
Dear Adisan,
In an effort to better understand your situation, we request that you email us at [email protected] with your contact details. A member of our team will reach out to you directly to address your concerns.
Regards,
The First Group
Clients are given hours to sign to the package even though most clients are tourist and not in Dubai for business. Therefore has not made any financial plsns for such unplanned investments. I was vertually disrespected because I asked for some time to get money for the registration, I was even told they won't let me go unless I register… overall they were nice people.
Dear Mr. Lawrules L,
The experience you had with our representative does not meet our company standards and we are very interested to learn more about what happened. We would greatly appreciate you emailing us directly at [email protected] with more details so we can investigate further.
Warm regards,
The First Group
شكرا لتعاملكم الجميل ستكون تجربه جميله وفريده من نوعها اتمنا ان تتكرر
عزيزي السيد ظافر,
شكرًا لك على مشاركة تجربتك الإيجابية مع السيد مؤمن. رضا العملاء هو أولويتنا القصوى؛ ومن الرائع دائمًا تلقي مثل هذه التعليقات.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
شكرًا لتواصلكم والمصداقية والفعاليات الرائعة وكل ماقدمتم
عزيزتي السيدة رقية,
شكرًا لك على ملاحظاتك! رضا عملاؤنا هو أولويتنا، ويسعدنا أن نتمكن من تلبية توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
تجربه ممتعه.خدمة ممتازه وتعامل راقي بالاضافه الى الفنادق الجميله
عزيزي السيد فهد,
شكرا لك على ملاحظاتك الإيجابية! نحن نسعى جاهدين لتقديم خدمة ممتازة لجميع عملائنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
Thanks, Mr.Reyad Mr.Muhammad, and Mr.Farhan they did a great job property tour and explaining everything about unique investment opportunities which was tremendous I went to TFG with my friend we both want to invest, and there are some issues in the presentation for an investor could be more useful for making a mind for investing more picture cleared whether they could show us a financial report or more in detailed that be helpful for us.
However, the Presentation of TFG 100% genuine, property TFG was an ideal spot, especially the tallest hotel tower.
Dear Mr. Zishan,
Thank you for sharing your positive experience with Mr. Reyad, Mr. Muhammad, and Mr. Farhan. We're thrilled that you found the The First Group presentation genuine and that you enjoyed visiting our properties.
We look forward to further assisting you as you embark on your investment journey.
Warm regards,
The First Group
التعامل مع شركة فرست جروب فيه من الاحترافية والشكر موصول إلى الأخ أحمد
عزيزي السيد أيمن،
شكرًا لك على مشاركة تعليقاتك الإيجابية حول ما قدمه السيد أحمد من خدمة استثنائية. نحن نقدر كلماتك الرقيقة وسنحرص على نقل تحياتك إليه بكل تأكيد.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
Sami a etait formidable, j ai eu toutes les informations necessaires sur les opportunités existantes.
Cher M. Zitouni,
Nous sommes ravis d'apprendre que vous avez apprécié votre expérience avec M. Sami. Votre reconnaissance est très importante pour nous et nous ne manquerons pas de lui transmettre vos compliments.
Cordialement,
The First Group
I have tried to reach out several times for any staff with no clear response since the begining of this year i came to dubai tried to book specific date,the staff weren't friendly or responsive, I have my own business it is difficult to know exact date 2 weeks before,there should be more flexibility,
Dear Ms. T,
Maintaining exceptional service standards is our commitment to all our clients. Your feedback plays a vital role in helping us achieve this. We're keen to understand and address your concerns promptly. Please reach out to us at [email protected], indicating the best time and contact number for us to connect with you.
Warm regards,
The First Group
Waiting to see how the voucher works out...
I booked a room with a voucher havent got any response yet of the confirmed booking days.
So waiting to hear a call back or an email.
Its been more than 2 weeks now
Dear Mr. Alejandro,
Thank you for your positive feedback! We strive to provide excellent service to all our clients.
Warm regards,
The First Group
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عزيزي السيد حسام،
شكرا لك على كلماتك الرقيقة! نحن ملتزمون بجعلها استثنائية وضمان أنها تتجاوز توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب