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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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It was Most beautiful and long lasting and very convenient and enjoyable moments. Luv Dubai
J'aurai avec nous nous 2 eneants de moins de 5 ans et j'espère avoir des vacances inoubliables.
Cher M. Serge,
Nous vous remercions pour vos aimables paroles! Nous nous engageons à faire en sorte que votre séjour soit exceptionnel et dépasse vos attentes.
Cordialement,
The First Group
Not the first time to visit Dubai. Last time spent in the first collection waterfront was amazing
Dear Mr. Karim,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations at The First Collection Waterfront.
We look forward to serving you again.
Warm regards,
The First Group
Since taking out my holiday package last year in October, I have not made a booking and wanted to make a booking over the weekend but was told to contact again on Monday. I requested for the person to escalate the issue through email and requested to be contacted, but up to now, no contact from First Group
I feel satisfied and excited to know dubai better with ur program
Dear Mr. Dalal,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
Warm regards,
The First Group
It was way too much info and the manager did not come to the point rather pushed for a decision in 3 min! I am amazed to see, how can you make a $354k decision in 3 to min without even giving opportunity to do some research!
Also the initial signup was to offer many things but did not get any, only they offer to sell a vacation package for $1700+ for 7 days in Dubai and when we tried politely refuse, the agent was rude, and left us
Its so obvious is, the management don't know how to sell and thought everyone as a mafia or drug dealer who can invest every where just like 1-2-3!
Thank you for this website
ارجو التواصل معي عن طريق الوتس المسجل وتحديد خيارات الغرف في الفندق رجاء لو سمحت
Nice interface but no feedback I need to book my ticket but not sure if I have accommodation
The team is very profesional and friendly. The sharing experience is unforgettable and the future collaboration is promising.
Dear Mr. Zo,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
سوف اقوم لاحقاً وممكن أيضا معرفه اتجاهات السائح وعمل برامج سياحيه اضافيه
رائع جدا جدا ونامل منكم الاستمرار في تقديم هذا المستوى فوق المتتاز
عزيزي السيد عبد المحسن،
شكرًا لك على مشاركة تجربتك الإيجابية مع السيد مؤمن. رضا العملاء هو أولويتنا القصوى؛ ومن الرائع دائمًا تلقي مثل هذه التعليقات.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
I connected with the two reps who introduced the product from the introduction at your office. I felt catered to and they made it easy navigating the avalanche of info they provided and responses to my questions. The day was full - got to see much of the sights in Dubai in style - I believe that I got to know the reps pretty well during the time on the road. Although, I didn't make a purchase that day - it's something that's at the back of my mind.
Fantastic experience. Seeing the infrastructure and a well developed nation
Dear Mr. Victor,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
Dear Mr. Yorke,
Thank you for your kind words and positive feedback.
Warm regards,
The First Group
All their staff were amazing and explained everything in great details
Dear Mr. Satwinder,
Thank you for sharing your kind words. Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
Warm regards,
The First Group
احترافية التواصل من قبل الموظفين والشرح الوافي والمميز ، واشكر لهم احترامهم وحسن خلقهم
عزيزتي السيدة سوزان ،
لقد سعدنا لسماع أنك قد جظيت بتجربة مثالية معنا في ذا فيرست جروب! شكرًا لمشاركتنا تعليقاتك الإيجابية.
نتطلع لخدمتك مرة أخرى قريبًا!
مع وافر الاحترام والتقدير،
ذا فيرست جروب
It was worth it. Mind opening. Different cultures at play and mixed in one basket.
Dear Mr. M,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
Warm regards,
The First Group
We had a great time staying at the Tryp by Wyndham. The location was convenient and the staff were courteous, friendly and accommodating. The only grouse if any was with the buffet breakfast. It was pretty much the same throughoiut our 12 night stay. It would be nice if you could change some more variety in vegetarian options and the fruit and salads were pretty much the same all through.
Dear Mr. Vinod,
Thank you for your kind words. It's wonderful to hear that you enjoyed your stay at Tryp by Wyndham! We're dedicated to ensuring that your travel experience with us is not only enjoyable but also exceeds your expectations and we strive to provide exceptional service every step of the way.
We hope to welcome you back again soon for another enjoyable stay!
Warm regards,
The First Group
عزيزي السيد زاكو,
شكرًا لك على ملاحظاتك. لقد سعدنا لسماع أنك قد حظيت بتجربة إيجابية بصورة عامة.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
Excellent customer service as well as an excellent trip program and wait for stronger offers from the company Thank you
Dear Mr. Wael,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
We look forward to serving you again in the future.
Warm regards,
The First Group
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ms. Afroz,
Thank you for your kind words and we're glad that you had a wonderful time in Dubai with us!
We're dedicated to ensuring that your travel experience with us is not only enjoyable but also exceeds your expectations.
We look forward to welcoming you back to Dubai again.
Warm regards,
The First Group