The BrickReviews 541

First of all when applying online for a Desjardins/Brick card financing, the 24 hour time frame that they give you is more like 48 hours, 2nd they do not make you aware that to purchase furniture you should be applying in the store to get immediate approval. So needless to say you have just applied online for a card that you now have to wait for to purchase furniture because the sales associate won't have access to that at the Brick Store. If the Brick offered Fairstone which the other furniture stores do, the customer would be immediately given an account number as well as the approval time is literally 5 minutes. Worst finance company every. Beware!

My husband and myself bought a drake sectional from Brick in North Regina sask in October, The sales lady was great helping us get the best price for our purchase. Customer service ends there.
We were told that we would get our couch middle of November and then were told it wouldn't be here till beginning of December. I was called dec 5 saying that our couch would be at the store Tuesday dec 8 and they would like to deliver the same day. However were then told that the delivery procedure changed due to covid I get things change with covid but if they are not providing the same service that we were told when we purchased and also paid for delivery. We shouldn't have to pay full amount when the full service promised Is not provided. So we decided to pick it up and I called the store on Monday dec 7 to tell them that we were picking up and at that time she reassured me that our couch would be here Tuesday and could pick up anytime. Also received confirmation email and text. By this time we donated our furniture so didn't have a couch. We made plans to pick up Tuesday at 4 pm and I was called at 3:15 to say that it wouldn't be here till Friday. Needless to say I was not happy I asked to talk to manager finally at 6:30 a manager called back and gave me the excuse that it was mis communication with the rep that was talking to us and that it would be at distribution Center in Calgary and be in Regina Friday. Nothing we can do but have to wait for this just hoping that it finally shows up on Friday.
I asked the manager what she could do for our unconvience and she said I will put on your file that you have priority pricing in the future I said that's pointless cause I am not purchasing anything from them again. Even if manager would have offered free delivery after all this I might not be so mad. All she kept talking about was the priority pricing which means to get anything from this inconvenience I have to go back and shop there. I was so happy when we finally purchased the couch but has been a disappointment and headache ever since.

I have furnished and refurnished my home several times. I found a beautiful sectional at the Brick and purchased it there. It was over $4k for genuine leather. A pretty big investment! The sectional arrived with a broken beam inside the sofa and they refused to pick it up or drop off a replacement UNTIL I paid the difference for the marked up price, the delivery to return the broken item annnnd the delivery of the new replacement! To fix their faulty product, it would cost me another $1000. 00. Absolutely terrible policy and then to top it off, their stressed out staff hollered at the top of her lungs at me. It was so disturbing. I have never witnessed anything like it. Nor have I seen managers so incapable of being able to step outside of those stringent and narrow policy. Do NOT buy from this store.

My husband and I went to the brick at King George surrey and bought an oven and fridge, we were promised that it will be delivered 2nd week November and I will get a call by nov 9 or 10 when they get the stock and to arrange the delivery date. Guess what? Dec 5... still no fridge and oven and the worst part is... THEY NEVER BOTHERED TO CALL! Will be cancelling our order now and will go somewhere else. This is truly the worst customer service i have ever experience in my life.

Bought a sectional on special with 5 yr extended warranty, 3 years after purchase I wanted to get it restuffed and repaired (there were tips on the seams). I was told unrepairable, because they dont deal with the couch manufacturer anymore. They offered me a percentage of what I bought the sectional for in compensation. Which would mean that I would have to pay over a 1000$ to replace my couch with a new sectional only 3 years after purchase. I refused all I want is my sectional repaired or a new sectional to replace what I have. Why should i have to pay for a new sectional. They were very unfriendly and unhelpful. NEVER AGAIN. I rather keep my broken sectional and get a tv or something with their stupid credit and then sell the tv to get some cash rather then give this company any more money. By the way this is the second time this happened in 6 years. After the first time I paid the difference but the same problem happened three years after purchase.

I know covid is rampant worldwide but you shouldn't give delivery dates to customers when you know you don't have the product in your warehouse and unsure of the certainty of when you will have it actually in stock and can deliver the product when you say you will! I've been waiting for my range for months now. It was purchased on Sept 4/20 and my delivery date has been changed several times and currently told Dec 23rd now! So nice job! Its Christmas and I won't be able to get my christmas dinner done for Christmas day and our traditional holiday dinner takes days to prepare and cook! No time for Christmas baking either! I will NEVER purchase ANYTHING from the brick again!. If you receive bad customer service... Shame on them... if you but from them again?... Shame on me! Tried to give them a second chance all in fairness... never again. You should tell customers you can't give dates for delivery until they product is in stock... that way customers can make an EDUCATED decision... for those just upgrading as opposed to NEEDING a stove in your current global situation... prioritize you think!? Shame on you!

I ordered online because there was a great sale and check it over and over again for an hour before I place an order and they accepted it, i got email notification that they are processing my order. Then 12 hrs later I got an email from *******@brick.com that they cancelled my order due to error pricing!
I called the head quarters in Edmonton and the guy who answered was so arrogant telling me there was an error if we will give it to you for that price we will have no business anymore! What kind if customer service is that?
I'm. Very frustrated!

Went to the Brick Downtown and found the best salesman ever! Needed a new Washer, Dryer and Freezer due to a flood in our basement. Thank you Remy Pankiw for your excellent assistance and knowledge regarding the above. First time I dealt with a salesman that wasn't pushy and out for the mighty dollar. He listen to my needs and I was done within 20 minutes. Hopefully the delivery and installation will be as good and efficient as the salesman Remy was!

I recently purchased a sectional at the Edmonton North store. I had an incredible salesman, Simon S.
He knew exactly what I was looking for and went out of his way to make sure I got the best deal available. I have been very pleased with my purchase. The finance staff, Jennifer and Ginny, amazing job. The delivery crew, Kyle and his team, came in set it all up and made sure what I purchased is what they delivered. Very professional and courteous! I was told a delivery date and received it on that date. Added bonus, my furniture is made in Canada.

Sales people almost worship you just to buy stuff from the store. As soon as you buy it they're gone. We bought 3k worth of furniture, stocks are 3 months or so wait, delivery arrived. They have to send to young skinny drivers and lift up all dining chairs and a MARBLE dining table. Note: PURE MARBLE. But of course the 2 skinny guys said it is not part of their job to assemble it! Whereas we PAID thousands of dollars and they expect us to assemble a very heavy marble dining table where 10 people can lift it up to assemble it. 20x we called to customer service and of course-transfer here and there! We have to drive all the way to the store and talk to the staff and all is done in 5 mins. We were complaining where the heck are the staff that when we call nobody answers and here in the office all of them are just chatting/sitting on the desk! Poor poor customer service! No wonder there always new people in their store

We brought some furnitures (sofa, dinning table, bed, dresser) from brick store of kennedy road, on september 3rd 2020 and was told they ganna make the delivery by end of september or within first week of october but now after waitting that long on 23rd of october they deliverd only the dinning table set and inform us that they r deliverying rest of the items in mid of november not olny that they are not conforming us any date of november cause it could be come on december. I dont know what to do... hate there service