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TheaterSeatStore

4.7

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TheaterSeatStore Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality, comfort, and timely delivery of their theater seating products. Many highlighted the helpfulness and professionalism of the customer service team, particularly in resolving issues. However, concerns were raised regarding delays in shipping and communication, particularly during the return process. Some customers experienced frustrations with the lack of updates and support when issues arose. Overall, while the company excels in product quality and customer interaction, improving communication and efficiency in handling returns could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

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1,384 reviews

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Geoffrey S.
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So far, so good
May 8, 2017

So far, so good.

Date of experience: May 7, 2017
Larry L.
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Rob helped me and did great
April 29, 2017

Rob helped me and did great.

Date of experience: April 29, 2017
Steven U.
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NA
April 17, 2017

NA

Date of experience: April 17, 2017
mikal C.
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It took a long time to figure out where the articles I wanted where to be found. It was really hard just searching, and finding the correct match for my light and table.
Eventually, I figured it out.
But it took me at least an hour or more to know which one was the correct item for my seats.
When I did, I was able to purchase them, and they took a while to get here, but they are perfect for what I wanted.
They work great and I love them.

Date of experience: April 16, 2017
Ohio
1 review
0 helpful votes
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The frustration from Sept 1st 2016 to mid-January 2017 was such a circus that I made a video that captured my experience. https://youtu.be/21UYyDo8cfs

Date of experience: April 8, 2017
Terry G.
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...
April 6, 2017

Date of experience: April 6, 2017
Ken I.
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Got my order six weeks faster than expected, so I'm thrilled

Date of experience: April 4, 2017
Jose A.
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Excellent customer service
March 30, 2017

Excellent customer service

Date of experience: March 29, 2017
Keith B.
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I could not get the compare tab to work
March 27, 2017

I could not get the compare tab to work. I could not tell the difference between two that I liked. Had different numbers but... I wrote the question in a submit but had to order tonight so I did not lose my discount.

Date of experience: March 27, 2017
Mack C.
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My shopping experience has been great
March 25, 2017

My shopping experience has been great.

Date of experience: March 25, 2017
Bradley M.
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Quality checkout process
March 24, 2017

Quality checkout process. Good speed and easy to use.

Date of experience: March 24, 2017
Marie S.
0 reviews
1 helpful vote
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I love my theater seats
March 15, 2017

I love my theater seats. I did not like the way they were delivered. I purchased two seats and they were delivered stacked. The truck driver would not take it down to floor level. My daughter and I had to do it. I would suggest paying for the delivery fee which is high. Putting the chairs together is easy. I ordered a table and neck pillow and it took over one month to receive them. All in all I would recommend this company. I saved quite a bit of money for these chairs.

Date of experience: March 15, 2017
Jason W.
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Checkout was easy, and I got a great price by ordering after the new year. I do have to say that I wish for orders that aren't in stock, they would keep in touch with updates.
When I got to week 8 of an 8-10 week delivery estimate, I contacted them and was told my order would not be delivered until April. That would have been 16 weeks! I am very thankful to Josh in customer service, he spoke to the warehouse and got my order expedited. A little over a week later I had my chair.

Date of experience: March 9, 2017
John F.
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Nice website real informative good product at a great price

Date of experience: March 8, 2017
LK i.
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Very simple ordering process, delivery was scheduled, on time, professional - would recommend!

Date of experience: March 7, 2017
Manuel L.
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Great delivery service
March 4, 2017

Great delivery service. The product is of very good quality and reasonable price

Date of experience: March 4, 2017
antonio s.
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Very pleases
March 4, 2017

Very pleases

Date of experience: March 4, 2017
Michael S.
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Web page is clear and concise, provides enough information for me to make informed decisions.

Date of experience: March 2, 2017
CORRIE S.
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Very good website, but not much follow up on the delivery or satisfaction with the products we ordered. Delivery took a long time, but most if this was due to weather challenges during a snowy winter.

Date of experience: February 19, 2017
Daren C.
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Received tray table and it is scratched badly
February 11, 2017

Received tray table and it is scratched badly. How do I return it? Wine holders are fine.
Prices are very high for the quality of the products.

Date of experience: February 11, 2017

From the business

TheaterSeatStore.com is the world? ۪s leading website to find home theater seating and all other home theater furniture seating items and accessories, period. http://www.theaterseatstore.com/ Twitter: www.twitter.com/theaterseat Google+: https :// pl...