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TheaterSeatStore Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality, comfort, and timely delivery of their theater seating products. Many highlighted the helpfulness and professionalism of the customer service team, particularly in resolving issues. However, concerns were raised regarding delays in shipping and communication, particularly during the return process. Some customers experienced frustrations with the lack of updates and support when issues arose. Overall, while the company excels in product quality and customer interaction, improving communication and efficiency in handling returns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
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Bummer no discount for Paliser accessories. Lamp is a bit finicky
111
Nick was very helpful about our questions!
Ordering was simple
We love the chairs. They were exactly what we were expecting.
You guys sell wonderful products for a very reasonable price and I'll continue to shop as long as those two things continue.
My only issue with the entire process was concerning delivery. After completing payment I was told I would receive a call to schedule delivery. Instead, I was called one morning by a delivery driver who indicated he was on his way to my house. I was unable to be home for the delivery, and was only able to allow the driver to put the boxes in my garage because I had a contractor there working on the basement. Fortunately for me it worked out, but in general I believe that is an absolutely unacceptable situation. On a more positive note, the seats are exactly what I thought they would be and probably even more comfortable than anticipated.
So far so good, chairs fantastic and great delivery
Thank you for following up on my email. Received the mirror today.
Everything went as planned, I ordered my chairs and they delivered to my house in perfect condition and even put them together for me even though I didn't pay for that service. Very comfortable and family is very happy.
The right hole for the tray is stripped on the right arm rest
Experience was good. Prices were good. Chairs came in less than a week. Everything was great! I read other reviews. I was fortunate that I had a great experience.
Delivery was early not within the given hours so had to run around trying to get someone home. But seats are great.
Good website, hope the shipping goes smoothly
Great website and service!
We purchased the chair for our son. He absolutely loves it! It is great!
Excellent website and great prices.
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Na
So far a very good experience, can't wait to get our seats for our media room.
From the business
TheaterSeatStore.com is the world? ۪s leading website to find home theater seating and all other home theater furniture seating items and accessories, period. http://www.theaterseatstore.com/ Twitter: www.twitter.com/theaterseat Google+: https :// pl...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members