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The House

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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The House Reviews Summary

The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
55
value
54
shipping
56
quality
50

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Love it!
December 3, 2017

2nd time buying from the-house.com, love the simple layout & setup. Finding exactly what you want is a breeze!

Date of experience: December 1, 2017
Texas
1 review
0 helpful votes
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Thank you, everything was very good, very quality clothes, I like it, you are correct company, I will order in the future again!

Date of experience: December 1, 2017
Oregon
1 review
0 helpful votes
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As always easy shopping experience with lots of options to choose from. I even placed an order before realizing I had more shipping to do. It was quickly cancelled so I could re order to receive free shipping and a gift!

Date of experience: December 1, 2017
Maryland
1 review
0 helpful votes
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Awesome service!
December 1, 2017

Quick shipping... got here way earlier than expected! I will definitely be using The House again! Great prices too

Date of experience: November 30, 2017
New Jersey
1 review
0 helpful votes
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I love The House!
November 30, 2017

Top notch products, low prices and great service! I come back season after season to buy items for my family and we all love the variety and prices!

Date of experience: November 30, 2017
New Jersey
1 review
0 helpful votes
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The selection of snow boards in junior sizes was fantastic and delivery was quick! Also everything was packaged well to avoid shipping damage.

Date of experience: November 29, 2017
Florida
2 reviews
0 helpful votes
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Xmas gift bike
November 30, 2017

I havent opened it yet as it is a Christmas present for my grandson. The box was pretty beat up and hoping that all is in good shape.

Date of experience: November 29, 2017
Candace B.
Georgia
1 review
1 helpful vote
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Fabulous!!
November 30, 2017

Exactly what I wanted! Super comfy and true to size. The color and material was better than expected. Cant wait to try them in the mountains this weekend.

Date of experience: November 29, 2017
Utah
1 review
1 helpful vote
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Shopping online was easy, i was able to find the items I needed quickly and I received them shortly after at my front door. I always look to thehouse to get new snowboarding gear. Always an easy task with them!

Date of experience: November 29, 2017
New York
1 review
0 helpful votes
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Thanks
November 29, 2017

Great item at a great price; well packed and quickly shipped. I highly recommend The House and would not hesitate to order from them again. Thanks!

Date of experience: November 28, 2017
Oregon
2 reviews
0 helpful votes
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Fast and accurate
November 29, 2017

I received my boots on time and they were exactly as I expected. Saved $30 over amazon for the same boots. I was delighted at their customer service on the two occasions I called about the product and shipping.

I will surely be a return customer.

Date of experience: November 28, 2017
West Virginia
1 review
0 helpful votes
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Very easy process.
November 29, 2017

Love the prices, the items, and how easy it was to find things and complete my order. Very quick shipping also. 5/5

Date of experience: November 28, 2017
New York
1 review
0 helpful votes
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Delivered FAST!
November 29, 2017

Love ordering from the house. Quick, good selection, top name brands. Good value. Will order again, and tell othets

Date of experience: November 28, 2017
Washington
1 review
0 helpful votes
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Had a good first experience shopping with The House, delivery was fast, and coupons were recommended during my shopping, all great things from an online shopping service! However I just wish colors and exact sizing were better and uniformly represented. Several items I liked at were a little harder to compare so this took more time. Despite this though I was very happy with my order and do plan to use The House again in future purchases!

Date of experience: November 27, 2017
New Jersey
2 reviews
0 helpful votes
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We got incredibles deals on skis and bindings which were delivered in perfect condition and very quickly. We had a great experience with The House and would shop again.

Date of experience: November 27, 2017
Michigan
1 review
0 helpful votes
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We received the coat very quickly and my daugther loves her new coat. We will keep you in mind when ordering outdoor things again.

Date of experience: November 26, 2017
New York
1 review
0 helpful votes
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Great shop, shipped fast
November 25, 2017

Easy to shop at, good deals, shipped fast. Board was as described and looks great! I did need to call up due to shipping the item to a location different than my billing address, but overall a good experience.

Date of experience: November 24, 2017
Washington
1 review
0 helpful votes
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Nice product and price
November 25, 2017

Nice product and price. My gear was waterproof and comfortable. Will be purchasing from here again soon.

Date of experience: November 24, 2017
California
1 review
0 helpful votes
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Good service!
November 24, 2017

Everything got here quick and the board was as described! I am happy to have shopped with such a wonderful website. Keep it up

Date of experience: November 23, 2017
Colorado
1 review
0 helpful votes
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Happy with the Speed and Performance of the delivery only complaint is that the bindings did not come in their box they were free-floating alongside the board and I didn't get any house stickers otherwise very happy

Date of experience: November 22, 2017