The HouseReviews 977

I am writing this prematurely because the jacket I bought is for my 24 year old daughter for snowboarding. It looks great and I received it in a timely manner. The only issue I discovered upon its arrival is that it was crammed into plastic shipping material and ready to explode it was so tight! My husband said it was probably vacuum packed and I know it saves to reduce the cost of boxes in multiple ways. I am praying it fits her. It looks just like the photo in my opinion. The price beat everyone else! Thank you The House! Merry Christmas

As a first time snowboarder, the website was easy to use as long as one does the research. The only complaint I have is the bindings included with the bundle package fit the board barely. I ordered a size 9 boot and binding (thinking it would be ok) I have more overhang then I would like. The width would have been nice to know but, with that being said, the overall experience was good and looking forward to seeing if the set-up works!

I have used the House for years. I just used the last week before this order. I purchased a paddle board over the summer. I have purchased everything from snow to water to apparel and accessories. I have been totally satisfied until this order. I called a customer service representative stated the boots the only item I really needed was not billed. What? I ordered it was confirmed and said it was shipped. Oh yes I look at my order and paper work that arrived and NO boots picked or on paperwork and yes I wasn't charged. Did anyone call or even email me to tell me this NO! I was told supervisor was looking the size 13--14 wakeboard closed toe boots and would call me. Two days later heard nothing. I have used the House and referred plenty to use them. Not anymore POOR CUSTOMER SERVICE when something goes wrong!

The customer service did a really good job on helping me pick snowboards and accessories. It was a fast and easy process using the live chat. The products looks exactly like the pictures online but the only thing was that when I had received the products the front side of the board was scratched up a lot and there were a few obvious ones. But the prices on the websites were cheap and well. The board was like that probably because I bought a cheap one, after all you get what you pay for. In general they had low prices and good service. Arrived earlier than I though it would come and they even had free stuff.