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The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.
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Been shopping with the house catalogs and online for 20 years. Always competitive pricing and impressive selection.
If you live in the Minnesota area and you're interested in trying something on, you can always swing through their shop. The customer service is a little touch and go at the brick and mortar building overall worth the pilgrimage.
Would definitely order from The House again. Everything was as expected. The only thing that would have made it better was if instructions for mounting the bindings were included.
The free beanie hat didn't arrive with the bike but other than that, it's just as we excepted. The colors are great.
It was hard to tell for certain if I was making a wise purchase. Reviews were not plentiful so I researched the product in other sites. I was so excited when I tried on the jacket and saw the detail and quality!
Thank you! The snowboard is exactly what I ordered! The delivery was easy. Best website for ordering gear!
I couldn't believe how fast I received the order, ordered late in the day and got it the next day. So much to choose from, and great quality.
Ordered a ski bag identified at "padded with pockets" but it was not padded or with pockets. The bag was a large ski bag and practical and I decided to keep it after getting an additional $20 off. Item not as advertised but resolution acceptable.
There was a wide selection of products and the website was very easy to navigate. The order arrived in great condition was was exactly what I ordered.
Thank you
Patrick
My board came right on time, i havent looked at it yet because im waiting for my birthday in a couple days to look at it but im beyond excited! I ordered a pair of bindings last year for my boyfriend & those came perfectly on time as well!
I am pleased with the service you guys provided me. Better than the 'other guys'.
Won't mention any names but rhymes with Dilly's. Customer Service is sooooo
Important to me, sometimes more so than price. Please keep up the good work,
& Thanks Again!
Everything went smooth. thank you for everything. the board is amazing and exactly what we wanted. the delivery and customer service was amazing too! It was a pleasure buying through you
Ive been buying from this catalog for 15 years! Great organization! Nothing but good to say. I tell anyone looking for ski or board gear to check out the house. Such a good selection at a very reasonable price
I always have a great experience shopping at the House which is why I keep coming back! They have great deals, tons of items in stock and they arrive quick.
Great price and amazing service. Package arrived on time and everything came in with no problems. I will definitely being ordering again through the House.
My board and bindings arrived exactly as ordered in a timely fashion, but now I'm left with sending the bindings back via UPS. I called customer service as soon as I realized I accidentally ordered the wrong size bindings (same day I placed the order), but for whatever reason they're unable to just remove those from the items being delivered.
Still 5 stars though because I technically received exactly what I ordered, and quickly at that during the holiday season. Product is great, but there should be some process from ordering to shipping where I'm able to remove an item to save me the convenience of having to return it via UPS now. It's currently not idiot proof, and I clearly need idiot proofing
This site is the absolute best, I am an avid skier and am always looking for the best deal which turns out to always be The House. I love their site, it is easy to use, and their company is even better. The sales they have are top notch and the customer service is phenomenal, not that i ever needed to complain just love that they reach out to make sure everything went smoothly! Highly recommend this website, the only place i will shop for gear!
I love my new board and gear; I received great deals and fast shipment. The boxes were well kept, and the service was fast and easy online.
I ordered a Youth Medium ski jacket and Adult XS snow pants. I was very disappointed to find that both items were not even close to the sizes as they were marked. The XS snow pants were enormous. The youth medium ski jacket could have fit an adult. It was enormous as well. Both items had to go back and I had eat the shipping. I will not be ordering from this site in the future.
I ordered the wrong size hats and replacement/return was as easy as Amazon, I love the house and their customer service. Been a customer since the late 90's and my two boy's will be following the trend. Thanks DV
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