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The House

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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The House Reviews Summary

The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
55
value
54
shipping
56
quality
50

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Got exactly what I was looking for and it came very quickly! Could not be happier with the entire process

Date of experience: December 11, 2017
Pennsylvania
1 review
0 helpful votes
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Thank you! Great shopping experience- everything I chose was in stock and shipped quickly! Its one of my favorite holiday online shops!

Date of experience: December 11, 2017
Arizona
1 review
0 helpful votes
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Love the House! I can always find what I need for the right price. Selection is great and the shipping is fast and free. Website is easy to navigate as well! Thanks for always putting out a great product for us.

Date of experience: December 11, 2017
New Jersey
1 review
0 helpful votes
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Fast service
December 12, 2017

I received fast delivery and the helmet was as described and size was perfect. This was the first time using The House. I am very satisfied with the service.

Date of experience: December 11, 2017
California
1 review
0 helpful votes
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Great deal, fast delivery
December 11, 2017

It was my first time using the house, so I ordered Rossignol battle bindings for a great price, sick product. And fast shipping as well.

Date of experience: December 10, 2017
Singapore
1 review
0 helpful votes
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Great deal fast shipping
December 11, 2017

Great price during black friday and everything as expected. Shipping is fast and no issue. Keep up the good work, discount and I will be back for more soon!

Date of experience: December 10, 2017
Washington
1 review
0 helpful votes
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Stellar customer service!
December 11, 2017

Had an issue with my order, needed it shipped to a different address than my billing. All it required was literally a 30 second phone call. No bs. No hoops to jump through. It was smooth and pleasant and the staff were super friendly. Definitely getting more gear from here.

Date of experience: December 10, 2017
Virginia
1 review
0 helpful votes
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Adidas boat shoes
December 11, 2017

Very happy with the whole process.no wait at all on shipment. Nice job team. Please start stocking neww adidas items in xxl men

Date of experience: December 10, 2017
New York
2 reviews
0 helpful votes
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Looks good, don't know about the fit yet as its a Christmas gift! But totally happy with shopping experience!

Date of experience: December 10, 2017
Indiana
1 review
1 helpful vote
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Ordered ski gloves for Christmas gifts. All appear to be of good quality and were a good price. Order arrived in a timely manner.

Date of experience: December 10, 2017
Massachusetts
1 review
1 helpful vote
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Great prices and large selection. Easy checkout and fast delivery. Very satisfied and would reccomend sure to others. In a happily returning user.

Date of experience: December 10, 2017
Arizona
1 review
0 helpful votes
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Great
December 11, 2017

No problems, merchandise was as expected. This was a gift for my son for Christmas. He will be very excited.

Date of experience: December 10, 2017
West Virginia
1 review
0 helpful votes
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Love your bikes
December 11, 2017

Tired of buying new bikes from walmart every year for my boys, ordered 2 bikes from your site and love them. They are sturdy and don't break. The boys love to do jumps and tricks and just be typical boys. The bikes have held up well!

Date of experience: December 10, 2017
Canada
1 review
0 helpful votes
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Quick and reliable
December 11, 2017

I am from Australia and have known about the house for a while, unfortunately with shipping restrictions I never really got to purchase anything, until coming to Canada! A wide range of products with great reviews and very helpful online customer service.

Date of experience: December 9, 2017
New Hampshire
1 review
0 helpful votes
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Good
December 11, 2017

Shipping came on thine no damage good products and great prices and great people. I would highly recommend this to a friend

Date of experience: December 9, 2017
Idaho
1 review
0 helpful votes
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Love my new snowboard boots and my new hat. Awesome about returning items that don't got got immediate response the minute they received my return my credit card was credited! Thanks

Date of experience: December 9, 2017
California
1 review
0 helpful votes
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Not worth the wait
December 9, 2017

The wait was just way too long, especially considering I bought the last bike, seems like a no brainer. To top it off, got the thing assembled and it may have gotten damaged during shipping. There was no significant padding between the derailer and the box, leaving both sides of the rear hub easily damageable. I honestly don't want to deal with the hassle of waiting so long again, so I am just going to go pay 80 dollars for a pro to tune it up and tell me if the brake and derailer are bent or not. Thanks, but definitely no thanks.

Date of experience: December 9, 2017
California
1 review
0 helpful votes
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Great service
December 10, 2017

Great price on my son's new board. It arrived very quickly and was packaged very well so there was no damage.

Date of experience: December 9, 2017
Illinois
1 review
0 helpful votes
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You guys were fast
December 10, 2017

I placed an order with you guys on black Friday. I received my order by cyber Monday. You guys are fast and I would recommend you to anyone.

Date of experience: December 9, 2017
Ohio
1 review
0 helpful votes
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Great deals :)
December 10, 2017

Got everything I ordered and everything looks awesome. Gotnin two shipments but still fast shipping and friendly customer service.

Date of experience: December 9, 2017