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The House

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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The House Reviews Summary

The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
55
value
54
shipping
56
quality
50

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Great deal!
December 13, 2017

I have a nephew who was a sponsored snowboarder and place in many world competitions. He recommended "The House" and I was not disappointed! I got a great board for an amazing price and received it within 3 days of ordering it.

Date of experience: December 12, 2017
New Jersey
1 review
0 helpful votes
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Sweet
December 13, 2017

Sweet gear sweet price and fast delivery. Everything fit right and is what is shown on site. And it's a good site with lots of stuff you know good stuff the stuff you need that makes life worth it.

Date of experience: December 12, 2017
Austria
1 review
0 helpful votes
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Great deal, great advice, great price. I will buy everything here from now on. Now I have to keep talking to get to 100 characters.

Date of experience: December 11, 2017
Virginia
2 reviews
0 helpful votes
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Couldn't be better!
December 12, 2017

The-House fires on all cylinders every time! Great products great prices great service. Always go to The-House first!

Date of experience: December 11, 2017
Virginia
1 review
0 helpful votes
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Great Service
December 12, 2017

Great customer service and always like the products. They are my go to place for buying boarding gear for my son.

Date of experience: December 11, 2017
Wisconsin
2 reviews
0 helpful votes
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Excellent
December 12, 2017

Great selection, great prices, fast delivery. The House is everything I want for winter gear...

Date of experience: December 11, 2017
New York
1 review
0 helpful votes
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Great Value!
December 12, 2017

Everything here was cheaper than the manufacturer's website!
I've been a customer of The-House for 10 years and am very pleased!

Date of experience: December 11, 2017
Texas
1 review
0 helpful votes
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Fantastic so far!
December 12, 2017

The shipping and communication and customer service has been amazing. So far everything about the ordering process has been great. The products are exactly as described, but they are Christmas presents for my son so I will not know if they fit him until after the 25th. I know he love them I just hope they are not too big! I look forward to doing more businesses with The-house and will recommend the website to all my friends.

Date of experience: December 11, 2017
Utah
1 review
0 helpful votes
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The best prices around!
December 12, 2017

Superior service. Very pleased with The House as always! Thank you! The order was delivered quickly, nothing was damaged, and the order was completed with nothing missing! I will always be coming back to you guys for the best deals out there.

Date of experience: December 11, 2017
New York
1 review
0 helpful votes
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Finish Delivery
December 12, 2017

Awesome Deivery times and very good shipping quality. And love how the site looks especially the snowbord section very great service overall

Date of experience: December 11, 2017
Pieter F.
GB
1 review
0 helpful votes
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Excellent
December 12, 2017

Very good customer support that are well experienced and professional. The items themselves came swiftly and were of high standard.

Date of experience: December 11, 2017
Michigan
2 reviews
0 helpful votes
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I ordered a variety of winter and ski accessories. All were priced very reasonably and were great quality! Delivery was much quicker than some of the Big Name online sites I've ordered from this holiday season.

Date of experience: December 11, 2017
California
1 review
0 helpful votes
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Awesome experience!
December 12, 2017

I had a great experience from buying to delivery! We placed our original order online. We then second guessed ourselves so we called the house, spoke with a guy in the ski department who helped us change our original order. We got great advice, and got a much better deal. They far exceeded my expectations!

Date of experience: December 11, 2017
Colorado
1 review
0 helpful votes
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You guys rock.
December 12, 2017

Prices were great. Excellent selection. Lots of helpful product info. Super fast shipping. Only thing to suggest would be more product reviews but those can be found easily enough. Thanks, guys.

Date of experience: December 11, 2017
New Hampshire
1 review
0 helpful votes
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I like the site and the products but the delivery was terrible. Supposed to be delivered on dec 3rd then there was an unexplained delay in delivery and then no word at all in the tracking process until
Package was delivered on dec 11th. Was beginning to wonder if I was even going to get the package.

Date of experience: December 11, 2017
Arizona
1 review
0 helpful votes
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Awesome
December 12, 2017

Awesome value, service and fast shipping will definitely shop here again! I don't like being forced to submit 100 characters in order to give a review

Date of experience: December 11, 2017
1 review
0 helpful votes
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Firstly, i have been a house customer for some time (since early trusnow days), my gripe is not so much with the items received or slow shipping (they advise in the order that ground shipping takes time - which is why its free), but the fact they cancelled my entire due to a billing discrepancy and would not reinstate the order when queried - the email response was pretty much "tough sh#t - its cancelled". I called the customer service line and was put through only for call to be dropped / terminated as it must have been close to closing time (it wasn't after i checked). Extremely unhelpfulul when the clock is ticking on sales day. This would have gotten a 1 star review, however i again called the customer service line the next day who helped rectify the discrepancy and MANUALLY redo the order again.

I understand that online shopping has tighter margins that brick and motor stores but its the customer service that differentiates the online stores otherwise we'll all just move over to Amazon for our items.

The House i hope you are listening. Contact your customers to speak with them first.

Date of experience: December 11, 2017
California
1 review
0 helpful votes
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Great deals!
December 12, 2017

Got everything i ordered in a timely manner and my freebie was a cool perk. The only thing i wish is that i could choose my freebie at checkout (i have a bunch of headphones already :/ )

Date of experience: December 11, 2017
New Hampshire
1 review
0 helpful votes
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Great customer service!
December 12, 2017

I placed my order on line and used the online chat to help determine what I needed. I typed back-and-forth several times because I was unfamiliar with the equipment I was trying to order. I then got referred to call customer service on the phone and they were able to put together a terrific package for me at a great price.

Date of experience: December 11, 2017
New Jersey
1 review
0 helpful votes
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Quick shipment, and product was exactly as expected. I would order snowboarding gear from the house in the future.

Date of experience: December 11, 2017