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The House

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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The House Reviews Summary

The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
55
value
54
shipping
56
quality
50

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I love this website
April 11, 2018

The best equipment and overall experience I can ask for. Fast deliverys and I love that you give me free gifts with my purchase.

Date of experience: April 11, 2018
Nevada
1 review
0 helpful votes
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Double thumbs up for The House. Amazing rates, would definitely purchase equipment here again. Keep up the awesome prices.

Date of experience: April 10, 2018
California
1 review
0 helpful votes
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I bought the Giro Whynd Bike Shoes and they look great, are comfortable and are made well. I've worn the same Shimano biking shoes for both indoor and outdoor biking. But, I wanted to try something different and more comfortable for mountain biking. I like the way these shoes look, but I haven't added the clip on or tried them out. Hope I'm not dissapointed.

Date of experience: April 9, 2018
Pennsylvania
1 review
0 helpful votes
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Great selection with tons of great pricing. They make sure they price there items correctly and do not over charge. I would highly recommend this company whether you are shopping for snowboard stuff to bikes!

Date of experience: April 7, 2018
Georgia
1 review
0 helpful votes
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I am a first time snowboard owner and all of the online support gurus did an amazing job walking me through the process. They recommended everything from board size and shape to type of carrying bag. Will shop here again!

Date of experience: April 6, 2018
Colorado
1 review
0 helpful votes
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Love The House
April 5, 2018

Great gear, great prices, great customer service. I have bought from here on a few occasions and will always turn here when looking for new gear.

Date of experience: April 5, 2018
Croatia
1 review
0 helpful votes
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Well done The House
April 4, 2018

Loving your service! Inventory is great and goods are very well presented and I knew exactly what I was getting, unlike some other sites where its more of a lottery. I will recommend your store to everyone buying any kind of sporting goods. Keep on rocking!

Date of experience: April 4, 2018
Arizona
1 review
0 helpful votes
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Bike order
April 3, 2018

I received my mountain bike as ordered and on time. Thank you the bike is great and it's exactly what I needed.

Date of experience: April 2, 2018
Illinois
1 review
0 helpful votes
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The 16 Framed Impact bike is a great fit for an almost 5 yr old boy who has been riding a 12 bike without training wheels for a couple months. The seat post clamp bolt was missing from the shipment so I took one from another bike at home. No reply yet from an email to the house regarding this issue.

Date of experience: April 1, 2018
Alaska
1 review
0 helpful votes
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Awesome deal
April 1, 2018

Incredible selection of skis very friendly people excellent service thank you for make me make the right selection now ready to ride some beauty full spots here in AK with more confidence which is super important.

Date of experience: March 31, 2018
California
1 review
0 helpful votes
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The critic
March 31, 2018

New old rider and first purchase with The House. Your customer service rep. I spoke with did not have the skill or the patience for a 55 year old wanting to know of all the new technology available to me. After some coaching she did steer me in the right direction. The course carbon bike she recommended is awesome. The delivered bike was well protected even though I found a tear on the box. All the information and tools to complete the final assembly was bit of a surprise. I would definitely buy again. Mr. C

Date of experience: March 31, 2018
California
1 review
0 helpful votes
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I was very happy, Not too expensive, had all I needed. With all the brand I wanted, my bike also got her quickly and shipped in a great box

Date of experience: March 31, 2018
Massachusetts
1 review
0 helpful votes
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House Rules!
March 31, 2018

Always please with your fast service and good quality products. Keep up the good work I will be a customer for a long time! It sure beats going to the ski shop and getting hammered at the register!

Date of experience: March 30, 2018
Pennsylvania
1 review
0 helpful votes
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Excellent company to buy from. Excellent selection, phenomenal customer service, and very competitive prices!

Date of experience: March 30, 2018
Illinois
1 review
0 helpful votes
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Love theHouse
March 30, 2018

Great stuff and great prices! My order came quickly and was exactly what was described. Very good experiences with every order weve made though theHouse. Thank you!

Date of experience: March 29, 2018
Pennsylvania
1 review
0 helpful votes
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Returns will cost you
March 29, 2018

Not a great refund/return policy. Spent 1/3 the price of my items in shipping both ways. Probably not going to order from here again unless I am ABSOLUTELY certain the item is a good buy.

Date of experience: March 29, 2018
Maryland
1 review
0 helpful votes
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Killer snowboard bag, rasta colors, just what I wanted to hold my stick. It was the cheapest price on the internet and shipping was quick. I have bought from the House before and I will do it again.

Date of experience: March 28, 2018
Minnesota
1 review
0 helpful votes
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Skis were great. Did not know the bindings we're coming loose and they were not compatible with daughters boots. Otherwise a good experience. Thank you!

Date of experience: March 27, 2018
France
1 review
0 helpful votes
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Gloves
March 28, 2018

Good list of items and super super fast delivery - Gloves fit perfectly and the ordering process was as seamless as usual - Recommended!

Date of experience: March 27, 2018
Utah
1 review
0 helpful votes
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Quality
March 27, 2018

I ordered a rain jacket online. It was the best price I found. They shipped it very quickly and it arrived way sooner than I thought it would. Awesome experience overall! Absolutely no complaints.

Date of experience: March 27, 2018