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The House

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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The House Reviews Summary

The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
55
value
54
shipping
56
quality
50

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Thanks
April 27, 2018

Great custoner Service and delivery. Focus on custoner satisfaction and to solve All issues. I will continue shopping with you

Date of experience: April 27, 2018
Utah
1 review
0 helpful votes
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Bike didnt work
April 27, 2018

Love the bike but I am a bit upset that I had to take it straight to the shop when it was a bran new bike now I am missing a bike trip I planned while it sits and waits to get the rear suspension fixed

Date of experience: April 26, 2018
Colorado
1 review
0 helpful votes
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Patagonia dirt shorts are above average. The house deal was great and made the purchase worth it. I was a bit unsure about the sizing so have free return shipping as an option would be nice.

Date of experience: April 26, 2018
Texas
1 review
0 helpful votes
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I had a great experience ordering from The House from beginning to end. I'd definitely order from these guys again! Thanks The House :)

Date of experience: April 26, 2018
Pennsylvania
1 review
0 helpful votes
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Bike came. Well packed, setup was simple. Went over brakes and shifting and went for a ride. Handling was very neutral, carbon frame felt stiff on the attack yet not as much trail chatter as I thought it would. Sram rival 1shifts great and once the avid bb 7 pads seated the brakes felt really nice. Added a redshift flex stem and will probably drop a couple of teeth on the crank to suit my taste. Really nice package for the asking price!
Thanks

Date of experience: April 26, 2018
California
1 review
0 helpful votes
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Im able to skate everyday without breaking the bank. Thanks to the-house I can have amazing shoes to skate with.

Date of experience: April 26, 2018
Texas
1 review
0 helpful votes
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Online customer service is awesome. Love that i can easily pay using my google account. I got a great snowboard jacket at an affordable price after having returning one and account was credited back within the week. New favourite site!

Date of experience: April 26, 2018
California
1 review
0 helpful votes
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Quality of the jackets are flawless as always. You will continue to be my go to shop when it comes to outdoor gear.

Date of experience: April 26, 2018
Nevada
1 review
0 helpful votes
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Awesome!
April 27, 2018

I love ordering from the House! You guys ROCK! Ordering with you all is easy, quick, and fun! Love you guys! Keep up the great work!

Date of experience: April 26, 2018
California
1 review
0 helpful votes
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This board is very fun and lightweight, it is pretty playful, more on the softer side which I like. An amazing board at an amazing price

Date of experience: April 26, 2018
Kentucky
1 review
0 helpful votes
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Awesome!
April 27, 2018

Great experience and a great product! Cant wait to ride the board. The House is Awesome! Definitely would recommend purchasing through them

Date of experience: April 26, 2018
Arizona
1 review
0 helpful votes
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I loved everything I ordered. I thought the reviews were very helpful when ordering my ski pants, shirt, and skirt.

Date of experience: April 26, 2018
South Carolina
1 review
0 helpful votes
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Above and beyond
April 27, 2018

I ordered shoes that were not so easy to find off the internet. This shop,"The house" had them in my size. When I got the order they sent me a really nice reversible Bennie as well as stickers. I actually use the hat more than the shoes so far. Great shopping experience. When I am in the market for a new bike I will do it through,"The house" and I live in Vegas.

Date of experience: April 26, 2018
Texas
1 review
0 helpful votes
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Very affordable
April 27, 2018

Good selection of items. Very affordable prices and fast shipping. Will order some more bags from you! :)

Date of experience: April 26, 2018
District of Columbia
1 review
0 helpful votes
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No complaints, arrived sooner than estimated. Size runs a little small, at least on jacket and fleece that i ordered.

Date of experience: April 26, 2018
Germany
1 review
0 helpful votes
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A little snug
April 27, 2018

The delivery of the item I ordered was quite fast.
I had ordered a large hoodie but it seems to fit more like a size small instead.

Date of experience: April 26, 2018
Florida
1 review
0 helpful votes
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It was easy to find everything I was looking for. The website speed was fast and did not lag when I was looking up anything. Payment was easy and delivery was super fast. Everything I want in a company.

Date of experience: April 26, 2018
New Jersey
1 review
0 helpful votes
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I was very excited to receive my order in such a short time. Great customer experience. Defiantly gonna be doing some more shopping at The House!

Date of experience: April 12, 2018
Argentina
1 review
0 helpful votes
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Excelente servicio
April 12, 2018

Todos los productos llegaron en tiempo y forma. Las imagenes son tal cual la realidad. Muchas gracias!.

Date of experience: April 12, 2018
Texas
1 review
0 helpful votes
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Long time customer
April 12, 2018

Started using The House back in the 80's. Wished shipping of sails was free but let's face it, the cost of free shipping is built into the price of everything that's shipped for free. If I can get a sail that's not the current version at a great price, why wouldn't I. Most of my sails last until I blow a hole in them and it's almost cheaper to get a new sail than ship to a loft for repair.

Date of experience: April 12, 2018