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The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.
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Love the bike but I am a bit upset that I had to take it straight to the shop when it was a bran new bike now I am missing a bike trip I planned while it sits and waits to get the rear suspension fixed
Patagonia dirt shorts are above average. The house deal was great and made the purchase worth it. I was a bit unsure about the sizing so have free return shipping as an option would be nice.
I had a great experience ordering from The House from beginning to end. I'd definitely order from these guys again! Thanks The House :)
Bike came. Well packed, setup was simple. Went over brakes and shifting and went for a ride. Handling was very neutral, carbon frame felt stiff on the attack yet not as much trail chatter as I thought it would. Sram rival 1shifts great and once the avid bb 7 pads seated the brakes felt really nice. Added a redshift flex stem and will probably drop a couple of teeth on the crank to suit my taste. Really nice package for the asking price!
Thanks
Im able to skate everyday without breaking the bank. Thanks to the-house I can have amazing shoes to skate with.
Online customer service is awesome. Love that i can easily pay using my google account. I got a great snowboard jacket at an affordable price after having returning one and account was credited back within the week. New favourite site!
Quality of the jackets are flawless as always. You will continue to be my go to shop when it comes to outdoor gear.
This board is very fun and lightweight, it is pretty playful, more on the softer side which I like. An amazing board at an amazing price
I loved everything I ordered. I thought the reviews were very helpful when ordering my ski pants, shirt, and skirt.
I ordered shoes that were not so easy to find off the internet. This shop,"The house" had them in my size. When I got the order they sent me a really nice reversible Bennie as well as stickers. I actually use the hat more than the shoes so far. Great shopping experience. When I am in the market for a new bike I will do it through,"The house" and I live in Vegas.
Good selection of items. Very affordable prices and fast shipping. Will order some more bags from you! :)
No complaints, arrived sooner than estimated. Size runs a little small, at least on jacket and fleece that i ordered.
The delivery of the item I ordered was quite fast.
I had ordered a large hoodie but it seems to fit more like a size small instead.
It was easy to find everything I was looking for. The website speed was fast and did not lag when I was looking up anything. Payment was easy and delivery was super fast. Everything I want in a company.
I was very excited to receive my order in such a short time. Great customer experience. Defiantly gonna be doing some more shopping at The House!
Todos los productos llegaron en tiempo y forma. Las imagenes son tal cual la realidad. Muchas gracias!.
Started using The House back in the 80's. Wished shipping of sails was free but let's face it, the cost of free shipping is built into the price of everything that's shipped for free. If I can get a sail that's not the current version at a great price, why wouldn't I. Most of my sails last until I blow a hole in them and it's almost cheaper to get a new sail than ship to a loft for repair.
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