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The House

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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The House Reviews Summary

The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
55
value
54
shipping
56
quality
50

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great fast service
May 12, 2018

Board came in perfect, and very quick. I am very satisfied with the service I received. Prices were very reasonable as well

Date of experience: May 12, 2018
Maine
1 review
0 helpful votes
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Order arrived on time, was exactly what I ordered, very pleased with the price, and the quality of item. The backpack will exceed my expectations. Pleasure doing business.

Date of experience: May 10, 2018
Illinois
1 review
0 helpful votes
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!... Love this company...!
Definitely the most competitive if not the best prices on equipment for your outdoor needs.

Date of experience: May 9, 2018
California
1 review
0 helpful votes
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This was my first order with The House and it went very smoothly. They had the snowboard I was looking for at the best pricing online. Shipping was quick and they provided updates as the order progressed. Would purchase from again.

Date of experience: May 9, 2018
California
2 reviews
0 helpful votes
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Thank you for offering such a great price for this wonderful piece of Patagonia jacket. This jacket has replaced Nano Puff to be our most favorite jacket!

Date of experience: May 7, 2018
Louisiana
1 review
0 helpful votes
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I haven't used a website in at least a decade that doesn't provide the return shipping label for you. It's one thing to take $5.00 out of my refund but to have to find your own way to return it and pay for the return is pretty lame.

Date of experience: May 4, 2018
New Jersey
2 reviews
0 helpful votes
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I read a good review of the Mountainwear henley in a hiking web forum, and found a good price with The House. They delivered very quickly. Great service!

Date of experience: May 4, 2018
Florida
1 review
0 helpful votes
Follow You M.
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The staff at The House know their stuff. If I decide I made a purchase mistake (like when I ordered ski bindings with an 8 DIN minimum and I'm a 7), they take it back and help get the right equipment. I was confident enough to referred my friends and family and they've had no complaints. Good equipment, good service, great prices.

Date of experience: May 3, 2018
Kentucky
1 review
0 helpful votes
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I ordered my board and it got to me within a week. I ride it everyday. I will be ordering from The House again.

Date of experience: May 1, 2018
Georgia
1 review
0 helpful votes
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Very satisfied
May 2, 2018

It arrived quickly and my son had it put together in less than 24 hours. Hes loved the frame and style and the height is perfect for him- hes 9! Very happy with our purchase!

Date of experience: May 1, 2018
Virginia
3 reviews
4 helpful votes
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The House ROCKS!
May 1, 2018

Love everything I've ever purchased, and the customer service is top notch! Only had one issue in the 15 or soorders I've placed, and the folks bent over backwards to make it right (and quick too!). All of mine and my 3 kids snowboard gear get grabbed at The House.com (Neff said!)

Date of experience: April 30, 2018
New York
1 review
0 helpful votes
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The website was easy to navigate, live chat available on a Sunday to answer my questions, order processed and shipped quickly. The product arrived just as I expected! And prices lower than I saw on other sites.

Date of experience: April 30, 2018
Pennsylvania
1 review
0 helpful votes
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Solid bike
May 1, 2018

I'm 6ft 2 and have been abusing this bike for about a month now. It can stand up to airing out of half pipes, doing 360s, and doing a lot of disasters. Also, it can air out over jumps pretty well. I have yet to replace a part on it but I'm sure I will be starting with the crank. It is a crappy one piece but it has yet to break. Next will be the handlebars and after that the wheels. For the money it's a very solid bike and a decent frame to work around with.

Date of experience: April 30, 2018
Pennsylvania
1 review
0 helpful votes
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Great product.
May 1, 2018

Great pair of sunglasses. Especially for the price. Ill probably end up buying another pair next time I lose these ones.

Date of experience: April 30, 2018
Nebraska
1 review
0 helpful votes
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Everything is exactly what I wanted, packaged well, and shipped to my door in just a couple days! Plus the price was unbeatable, I will definitely buy from here again.

Date of experience: April 28, 2018
New Jersey
2 reviews
0 helpful votes
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Unbelievable value
April 30, 2018

Hard to believe you could save so much by buying on line. Great bike. Less than local store quoted for a
Lower specd bike.

Date of experience: April 28, 2018
Georgia
1 review
0 helpful votes
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Fast
April 30, 2018

Got my stuff fast and good i thought I lt would take a week but 3 days later a big box showed up on my doorsteps great customer service I even got a free beanie I will totally buy again from you guys

Date of experience: April 27, 2018
Washington
1 review
0 helpful votes
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Went to A Basin last weekend with the gear I got here and everything worked perfect, as expected, but at clearance prices. A pair of gloves, poles, a helmet and goggles for about $100. Thank you

Date of experience: April 27, 2018
New York
1 review
0 helpful votes
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Fast delivery.
April 27, 2018

Fast delivery of a outstanding product! My jacket is lightweight, but warm, stylishly sporty yet durable.

Date of experience: April 27, 2018
California
1 review
0 helpful votes
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Great Experience
April 27, 2018

I found the best price for my jacket and it arrived on time. I'm very happy with The-House.com I will be back when I purchase snowboards and gear for myself and for my daughters.

Date of experience: April 27, 2018