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The House

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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The House Reviews Summary

The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
55
value
54
shipping
56
quality
50

We monitor reviews for authenticity

Montana
1 review
0 helpful votes
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Really nice
June 8, 2018

They are really nice and cool but they are a little big, which is kinda my fault but yea. Great shorts

Date of experience: June 8, 2018
Oregon
1 review
0 helpful votes
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Fast and great
June 7, 2018

Price on the sunglasses was excellent. Received my package in a few days and the product was in perfect condition and well packaged. Great doing business with you! Thank you!

Date of experience: June 7, 2018
New Jersey
1 review
0 helpful votes
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OUTSTANDING!
June 7, 2018

I had a super experience with The House and will absolutely return for future outdoor and travel needs. After Amazon sent me a very small version of the Marmot bag I wanted in XL, I searched online and found exactly what I wanted, at a BETTER price than Amazon. I used the chat function to confirm the availability of the bag and it arrived super fast. The whole experience was super. AAA+++

Date of experience: June 7, 2018
Wisconsin
1 review
0 helpful votes
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Easy, common sense and on time shopping. Was able to shop only in my price range and only select skis.

Date of experience: June 6, 2018
Missouri
1 review
0 helpful votes
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Always the first place to look when looking for equipment. I always find what Im looking for at the best possible price.

Date of experience: June 6, 2018
North Dakota
1 review
0 helpful votes
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Best place to find BMX bikes, best prices too, easy to order, fast delivery. Definitely will order from them again!

Date of experience: June 6, 2018
California
1 review
0 helpful votes
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The House had the best price for my item, shipped VERY quickly - a great transaction. Their after sale communication suddenly became a daily barrage of sales propaganda. Had they been more circumspect in how they relate to me, I would have put them on my list of "check first" vendors. Now, they can just hope to show up in a future search.

Date of experience: June 4, 2018
Arizona
1 review
0 helpful votes
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I like the selection at the house. I also like the video reviews of the snowboards.
The deals are the best!

Date of experience: May 28, 2018
Argentina
1 review
0 helpful votes
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Everything perfect
May 26, 2018

The product is great and a really good price. Totally recomended. Fast and serius. Thanks for everything.

Date of experience: May 25, 2018
Louisiana
1 review
0 helpful votes
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Easy order, quick delivery. Products were as expected and there was a free gift in the shipment as well! Great customer service. Thanks - I will order from The House again!

Date of experience: May 25, 2018
North Carolina
1 review
0 helpful votes
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Wolftrax
May 25, 2018

My bike is awesome. It included a bluetooth headphones set that has good quality.
The bike is beautiful, the shipping packing was perfect. I only regret they did not include neither FRAMED BIKES nor THE HOUSE stickers.

Date of experience: May 24, 2018
Australia
1 review
0 helpful votes
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The products are awesome, accurate, fast delivery and competitive price. I definitely order from you again

Date of experience: May 23, 2018
Chile
1 review
0 helpful votes
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Good experience
May 22, 2018

It was a very good purchase, I could be advised online via chat, the times were fulfilled in the offices and the products arrived without problems

Date of experience: May 21, 2018
California
1 review
0 helpful votes
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Excellent Service
May 19, 2018

After weeks of searching for my size in a shoe that was out of stock everywhere else, The House had it and delivered in record time. Shoes fit perfect. I will definitely look here first next time.

Date of experience: May 19, 2018
Idaho
2 reviews
0 helpful votes
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Excellent Service!
May 18, 2018

I had two unusual manufactures issues with rain/light duty jackets and they both had to be returned. I ordered a third Marmot Goretex jacket and it works perfect. The staff helped me get them back on RMA's and everything worked out very well.
I purchase from them frequently for my whole family.
Thx,
Dave

Date of experience: May 17, 2018
Washington
2 reviews
0 helpful votes
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Love these shoes!
May 16, 2018

They stretch to your feet fast, feel great to wear. Didn't get DC sticker in my box. Disappointed in that

Date of experience: May 15, 2018
Pennsylvania
2 reviews
1 helpful vote
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I buy most of my snowboard gear from The House, but I also buy shoes and shirts because they have everything! And shipping is lightning fast.

Date of experience: May 14, 2018
Vermont
1 review
0 helpful votes
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Great Product
May 14, 2018

This bike is amazing! So sturdy and ready for some action. The House was quick to deliver and had great customer service.

Date of experience: May 14, 2018
Canada
1 review
0 helpful votes
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Great store. Will continue to purchase from this site. Prices are good. Products are great. Good variety. Keep the deals coming.

Date of experience: May 13, 2018
Colorado
1 review
0 helpful votes
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I ordered the wrong size, great service. Sent me new pair right away and return label to send back the wrong size. Very friendly and easy process.

Date of experience: May 12, 2018