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The House Reviews Summary
The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.
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My order of Reef flip flops came in early and was excatly as promised. I like the service and prices.
It's such a pleasure to buy on line with confidence from The House.
I bought the T Rice Pro (W) from this team. I have A Gnu Carbon Credit, Rome Artifact Rocker, Rosignol One LF... I wanted to step it up a notch with a super fast board like my Ros - but with the Magnetraction of the Gnu - so I opted for the T Rice Pro. I had a great deal as there was supposedly a blemish on the top coat of the board - which I still haven't found. Can't wait to try this board out for the 18/19 season.
With great process on items I've been looking for The-House has been my one stop shop. I've also been eyeing a few other products that you guys carry, but they have been out of stop for awhile so I'm just waiting for them to come in so I can order it ;)
I found The House as part of Google search results for a product I regularly shop for (Adidas Busenitz Pro skate shoe if it matters), and have been a steady customer ever since. Every order has been problem/issue free from start to finish. Theyre prompt, accurate, and consistent in their processing of orders... their inventory is diverse and plentiful... and I often can find a color choice or some other particular that I cant get elsewhere. Im in the habit of regularly checking the site regardless of whether or not I need anything, and often find myself building up my shopping cart to the $50 mark where I know free shipping always awaits me. See you soon, thanks for everything.
Love The House! Will definitely shop online with them again! They have a lot of what I searched for on Google, that other sites didn't have. Thank you!
I would recommend this site to anyone looking for a company that answers your questions, helps you choose the perfect bike, and has great customer service. I will definitely shop from this company again in the future!
The product is great. My only issue was with shipping UPS miss shipped which delayed delivery. Also the goggles where smashed into snowboard box, luckily not damaged as far as I can tell. I am just a little concerned the the House shipping department didn't really care about keeping the quality of the goggles in great shape.
While I do not have a wide foot I do like having plenty of room in the toe and forefoot area and these shoes provide that room. They seem lightweight too, I look forward to trying them out.
Received helmet as expected. Shipping was super fast. Notifications along the way provided by The House and shipping partner we're very helpful. Will definitely use again.
The bike in a damaged box. The corner of the box was crushed and it looked like old damage based on the condition of the tape. The bike had a broken fork, almost snapped in two. Before you would send me a new fork I had to go to the bike shop and get the old one, pay $5.00 for a box, and ship it. I did this yesterday and I still have not been notified that the new fork is on it's way. It will be July (hopefully early July. Before I can ride the bike I ordered June 7. I should be reimbursed for the cost of the box and for my time.
Fast shipping, too bad some item cant be ship to Canada because of whatever reason so I had to ship it to a transfer station to ship it Canada
RUNS SMALL EVEN WHEN SIZED UP. BUT CAN'T RE-ORDER A LARGER SIZE. GREAT PRICE FOR THE STYLE I WAS LOOKING FOR. LOVE THE BRANDS THAT RUN LONGER, ITS KIND OF THE REASON I KEEP SHOPPING AT THE HOUSE. GREAT PRICES, ON GREAT FITTING EUROPEAN BRANDS.
Can't say enough good things about this transaction, had the item I wanted for a better price than I found anywhere else. Purchase was simple and straight forward and the shipping was fast.
Site was easy to traverse, item was nicely priced and delivery was fast. I would purchase again from the-house.com.
I ordered some Salomon hiking running shoes and sun glasses, received them quickly, and without shipping or state tax. I love my shoes and doing business with The House.
I ordered 2 of the Burton bags. One was a gift for my daughter. It arrived quickly and I was very pleased with the construction. I love all of the compartments. I am using it this weekend and it was a dream to pack. It is was really nice to be able to close my suitcase without sitting on it! I can fit 2 weeks worth of clothes in it easily.
Fast knowledgable and friendly. I had a great shopping experience with The House and will be a return customer.
First time buyer from this company. Best price and availability of items I was looking for. Website is very user-friendly, and shipping was fast! Items were nicely packed, and the added free gift was a nice surprise!
I have purchased snowboards and lots of outdoor gear from The House over the years but I was hesitant to purchase a paddle board online. They are so big! But I was unable to find the board I wanted locally and the deeply discounted Naish was too good of a deal to pass up. Very impressed with the speedy shipping, the free paddle and that the board arrived safely. (The board was shipped in a really big, sketchy looking box but was packed really well: zero damage / scratches = perfect.) I was already a loyal customer but I will not hesitate to buy another board or other big piece of gear from The House. Thank you!
Order a bike, had them preassemble it and ship it. Got it sooner than I though, it would even be shipped out. Came with everything I needed to put the tires and peddles on, though I had the tools at hand. Even Got a packet of information, to tell me how everything works. Overall I give this a 4 star.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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