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The House Reviews Summary
The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.
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I haven't gotten out with them yet because it's September, but so far, I love them.
PROS:
-The fit is just as I expected. An inch or two of extra space, but not too loose or long.
-Water-Resistant, I haven't tested this on the mountain yet, but I dipped the pants in water and they were fine.
-Warm, They were nice and insulated, but not so much that I couldn't wear them on a warm day. Also they have vents and vented pockets if I need some fresh air.
Negative
-Not really any yet since I got them ON SALE; although if you are paying full-price for these, that may be a detrator.
I'm happy with my purchase. I received my order very quickly and am happy with the quality of the materials.
Having a large family from Nebraska that skis once a year, it's nice to be able to get good prices on gear that will last longer than a year. The House always has smokin' deals, we purchased a variety of youth and adult items that shipped promptly and arrived accurately. Highly recommend!
Enjoyed the online chat feature with a person that knows the buisness. I was in ski and snowboard retail for 24 years and I appreciate someone that can answer my sometime, challenging questions.
I paid for expedited shipping and it hadnt even left the warehouse the day it was to arrived. Customer service was good about cancelling the order and replacing it, ( no one was going to be at the original address) but they did not offer to expedite shipping on the replacement order. I thought that would only have been fair.
Product delivered, as ordered and timely. No damage, no problem. Best price on the Internet. Overall, great experience.
I was able to find the exact Roxy jacket I was looking for at The House, and it was on sale, too. Shipping was quick and I even received a free beanie! I would definitely order from The House again!
Could not have chosen a better site to order from. The shoes were perfect. Fit exactly to size. Received them faster than I had expected. I definitely plan to order from them again, and I have already referred their site to other friends of mine.
I paid for 2 day shipping which was an additional $9.95. The package should have been here by Friday. I got a shipping notice that the package was shipped on Thursday and wouldn't arrive until Monday. When I tried to reach out to this company they would only give me a one time gift card for $9.95. I wanted the money credited back to my charge card and they said no. I called and tried to speak with a customer service rep. He was rude and was not helpful. First time doing business with this website and it will be my last
I ordered the framed witness and am blown away with the bike. Great product, price was super affordable for a full chromo bike and looks amazing! Only issue was the bottom bracket malfunctioned on first ride, but I contacted The House and Framed online and they're shipping a replacement bottom bracket to me. I'm going to invest in a sealed bb, but otherwise this bike is amazing as is The House and Framed Bikes... thanks guys for the price, product, and customer support! I'll definitely be shopping here again.
Very professional stuff with good knowledge about the equipment. They really impressed me and that does not happen often. The equipment itself is of high quality and hasn't dissapointed me yet. This is a very solid recommendation for any skiers out there.
Support staff provided a quick response to my question. Pleased with purchase. I would definitely consider buying again from this company.
Looking for new cross country skis, bindings and shoes as I have not cross country skied in a quite a few years and want to start back up again. Your customer service helped me pick out and order the best skis, bindings and shoes for me and all reasonably priced. And all items shipped immediately, even the shoes that were on back order I received a couple of weeks early.
These sandals were essentially half the price of anywhere else offering them. The shipping was outstandingly quick. Love the sandals (my lady isn't crazy about them, but I tell her there is a point in life where you don't choose the shoes, they choose YOU). The footbed is firm yet softly-textured and VERY supportive. The only weakness with these, however, lies with the footbed being a little hot and encouraging the soles of the feet to sweat. Otherwise, they deliver on all fronts. I worried that the tongue would rub the top of my feet, but it is so soft! The cords making up the sandals are also very soft and do not irritate. I will be doing a lot of business with The House in the coming months!
My long board is the bomb! I almost did a summersault last night. The only thing missing is someone to show me how to ride it.
Great price and lightning fast shipping, was at my door two days after ordering. The shorts were exactly as described, and fit as the fitting chart showed. Thanks
Got this product after 3 days! Fits a little tighter than I thought it would but I'll fit better after its broke it.
Was smooth, good price and fast shipping.
So since you wont let me leave the kind of review that I would like to leave, i am now going to have to drop your star from 5 to 4
And after I tried to fill out the review, that already took more of my time than i would have liked, you now are asking that I HAVE to register in order to leave the review, now you get 3 stars
Great service, great prices, big variety& timely delivery. I'll definitely purchase from The House again! Thank you! What's not to love?
Great products at a low price, there is no better place online. The wax seems to be in good condition and was responsible price for 200g. Volcom socks felt great and look forward to using them this winter
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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