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The House Reviews Summary
The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.
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I am very please with the purchase of my burton ripcord snowboard and K2 bindings. I would recommend the house to others looking for new sports gear
Since my order was >$50, delivery was free and the package was delivered very quickly. I received tons of House stickers with my order, which was very fun. Even tho the items were from last seasons, the quality was amazing - they take A very good care of their merch. Highly recommend! Where else can you find a brand new NIKITA jacket for $40?
I bought two women's shirts for active wear.
They were shipped within 24 hours of the order and arrived in a timely manner. The online chat helped me decide the size to order for one of the shirts. That help worked out well. I am pleased with the shirts and they are indeed the color I saw online. Sometimes the color on the screen is a bit different than the one received. These were the same as the screen color.
Ordered my coat with Free shipping, and got it in two days! What?! Amazing! I've ordered from The House before and I'll gladly take my business to them again.
Excited to ride my new board this season! I got a fabulous price on a rad new board, checkout was easy and it arrived quickly! Planning to shop for bindings and new boots soon, too!
Bought a bike based on the sizing on their website for my son. So he waited (im)patiently as a child does in anticipation for his new bike. It gets here he opens the box and starts putting a some pieces together cause he was too excited to wait for mom and dad to get home. Well we get home and even though on their website it says it should fit his height it was WAY to small. I call customer service they tell me they will get me a return shipping label to send it back so another $18.95 to send back a bike that does not fit. Oh but then she says oh but the bike was partially put together? U have to get approval before we will even accept the refund. WAIT your website said this bike should fit and now you might not take it back or might keep some of my money. This bike was delivered yesterday went back into the box yesterday never having gone outside or even ridden. Customer service keeps saying sorry but not doing anything else. I am out $40 in shipping fees because their sizing on their website is wrong and am waiting to see if they will even take it back! Oh and I did buy a bigger bike last night before I knew how awful a return experience it was with them. I will be refusing that package getting a refund and boycotting this store and their awful policies. Their website says 100% satisfaction guaranteed where is that guarantee anywhere in this interaction? What happened to customer service? I tried to talk to a manager and only got VM could not talk to anyone. If the bike was used and it was weeks later I can understand it was less than 24hrs from delivery I tried doing this return. I will make sure my family and friends never ever shop at this store!
For many years I have ridden a road bike. The fat bike will be a new experience. I like the all terrain capabilities, and love the disc brakes. I am looking forward to many years of enjoyment.
Sick board! Rad shape, best of skim qualities but it's a surf board. Got the smaller one 4" smaller than my other favorite board, responsive, durable and heck yes!
It came on time with an extra gift. The product was fairly priced and exactly what my friend wanted. Would reccommend this site to anybody who needs snowboarding gear. Will probably check back here for new boots soon.
I love the house because of all the easter eggs they have, you really have to check in regularly, they have great deals often!
I'm very happy with my order and i extremely recommend this site... They're the best... Thanks and have a good season
Purchased a Patagonia woman's jacket and it was delivered within three days! Absolutely perfect in every way, exactly as described, and for a most reasonable price! Will definitely shop from The House Outdoor Gear store again and again! Great deals!
Couldn't be any happier! Thought it was going to be a shell but does have just enough insulation to keep you perfect as your moving your board or skis around the moutain. #sweepstakes
I was able to make the purchase quickly from my country with shipment to Miami, where a friend was waiting for her at the hotel. It arrived correctly and today I have the jacket with me. Great service and quality Thank you!
Great service on a hard to find board. My son won another Bational BoarderX title on it. He's a skier so we waited until he qualified for nationals and then searched high and low for the same board with the exact same design so it would be OK if there was no time to ride it much. It arrived earlier than expected and he blitzed it for gold. Big Thanks goes out to the house!
This is my second time ordering from the house. I really live the deals they have and when they send me the clearance I usually but things I might need. The t-shirts I ordered look great. I am keeping both of them even though they are two different sizes. I am always on the look out for what they will have next. I can't say enough good.
I love the bindings at the low prices and all the extra stuff you guys sent made me wanna buy more! So I plan to use the house for most of my snow gear
This board looks incredible. I ordered a blem, but can't find anything wrong. Can't wait to shred this winter. Thanks for the awesome customer support!
Overall, the pullover is nice--good materials and I liked the color. However, the collar of the pullover is weirdly short, so it doesn't really fold over like a normal collar and just kind of sticks up. I'm planning on mostly wearing this as a baselayer for skiing, so it's not a big deal, but if I wanted to wear it out as a shirt, it might look kind of weird.
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