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The House Reviews Summary
The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.
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They have a screening method during the payment for different reasons I could not pay with three different cards, I had to use the pay amazon method. Not happy at all, because I was during one week trying to buy a board...
I ordered a set of skis from the pre-season sale, which was not well-labeled. I had to ask two staff members for more information and got conflicting answers about the skis. After deciding to order anyway, the skis arrived very fast - in a plain, long, white box with no packing materials whatsoever. The shrink wrap holding the skis together had shredded in transit, and they were loose in the box, causing some scratching, and the box itself was bent as it was very flimsy.
The skis turned out to be decent despite the scratches, and I am looking forward to using them this season - just wish a bit more care had been taken with them before they reached me.
Got 1000 dollars of gear for my family for 400. We are ready to hit the slopes. This place is the best
The delivery time was very short on my order I thought it would take longer. And the jacket fits perfectly.
The online process was quick and easy. When I had questions about the order, customer service was more than helpful.
Thanks the House Outdoor!
New LibTech Board arrived within 4 days of ordering. Board is in great shape and got a great discount!
Received my order on time as scheduled. Free shipping is always great. Chat service is also very helpful. Thank You...
Everything I ordered came in one day and I didn't even get the Express shipping. All the products were better than imagined and my boards look even better than the pictures
Many options to chose from and really good pricing. Shipping was quick and had no issues. My purchase is a gift for someone so haven't scoped out the product too much yet, but all seems fine. They also sent a free beanie!
I got my board super quick and the house sent an awesome beanie too! Thanks so much! I cant wait for the snow!
Just like I said, the products were great price and top notch. It was a quick delivery and great customer service.
Got the lib tech kraftsman jacket and it is awesome! Can't wait to put it to use! Also the house is awesome, this is the first thing Ive ordered from them and they rock! Bonus I received my order 1 day earlier then expected! I will definitely be ordering from the house in the future!
Online ordering is super easy and they have a great selection at wonderful prices. Very happy with the customer service "pop up" chat box to answer some questions for me as I made my purchase decisions. I bought my first "house" brand snowboard through them almost 21 years ago. Bought my bf some 2018 equipment this month - happy to see the same great quality and customer service as they've had the last couple decades!
Just like the title reads... the order process was quick and easy and my product arrived fast. Thank you!
This board is really nice for the price. I use it on college campus everyday to get to class. I use to get to class a couple minutes late but thanks to this board i can be on time! Thank you!
They have got everything that man ever need for camping or sport.
A very big choice of products, a lot of options, if you have doubts just ask for advice in online chat. They are doing great job.
The board we bought is SWEET! Customer service is great! The only thing I could ask for is that there was free return shipping for products.
Every time I order from the House, I get exactly what I want, when I want it, and for a price at, or better than other online stores. They have a very knowledgeable staff, and outstanding return policies.
Easy to navigate and plenty of info regarding the bikes and very fast delivery. Now as for the bike I got, the Framed Impact XL, which I really do like but have had to make some modifications to it. First off, the seat it comes with is crap. It's a very uncomfortable piece of hard plastic. That was the first change I made. Next, the tubes and tires had to go. I'm sorry but if you're making bikes for bigger guys then put some bigger tires and tubes on it, not the skinny little tires it came with.
The House was on time, actually in head of schedule, with their delivery. They were on pint with all contents and even included some free swag. Thank you House!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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