TextbookRushReviews 847

If I could rate this a "0" I would. Whatever you do, DO NOT deal with these people. They are the ultimate scammers. I sent in a perfectly great book to sell to them after they quoted me a great price. Now they're saying the book is not "authentic" and they will not pay me any money and will not send my book back. This is nonsense. Now, after doing research, I'm finding it's typical for them to do this. I have dealt with several other buy back companies for the past 6 years -- selling back my college books. Every company I've dealt with was completely honest. This company -- NOT. DO NOT deal with this company.

textbookrush.com Marketplace seller: Red Gorilla Books lied and said the book is "used GOOD" condition. I got something that is not good. I asked for a return shipping label. I am still waiting. They are scummy scammers. The book had pieces of trash scrap paper from previous owner. Yucky filthy nasty garbage. Still waiting for return label.

They give you one week to respond to an e-mail or else they "recycle" the books. I asked for record my books were"turned to mush" as they stated. They did not provide that as they don't have individual book recycling records, and recycle in bulk. I asked if they could provide proof that they've recycled ANY books since then, they first told me that they didn't keep records of their recycling transactions, when I told them that's impossible, they then offered to send me a picture of the books they plan to recycle which doesn't prove my books were "turned to mush" it just proves they have a box of books they want to get rid of. Lastly they said they do actually keep record of bulk book recycling, but simply refused to share it with me. They're obviously hiding the fact that they sell the books they "don't want to buy". Company is a scam, don't bother, just sell it on amazon.

I sent in a book for buyback and was given notice that they wouldn't be purchasing the book because the IBSN wasn't printed on the back of the book. I contacted them and told them there was a UPC with IBSN number on the back of the book because I sent it in with one. They took a photo of the barcode label and emailed it to me and after arriving at their establishment the barcode magically got ripped halfway off so they wouldn't buy it back. And for those of you who don't know, if they don't buy a book back they make you pay to have it shipped back or keep the book themselves to resale without paying you. This is an EXTREMELY DISHONEST company. I cannot believe they do stuff like this to their customers. I will NEVER EVER EVER purchase or buy from this company again. I caution you if you do...

I purchased a book that was listed as "good" and including the CD that comes with the book. The CD wasn't included and now they claim that "good" meant that the CD "probably" wouldn't be included.
Their so-called customer service department does nothing but repeat that "good" means the CD "probably" won't be included so I should just buy a brand new book instead. Oh! I can return it, but it will cost me shipping and a processing fee.
Looking at other posts, they lie and steal.

This is the worst company to sell books, not only cheap and they don't even know what is business, in every order, they tend to steal and not pay for books that are fine, I just talked with someone named Peter Pan he was rude and when I told I want my book back because is fine and you are not paying for it he says that I even have to pay 3.99$ shipping when the media mail for that book is cheaper than that, I insisted that i want them to send me the book without charging me no still any answer! Rude bad robbery

I sold books that were in gently used, no damage condition. I received payment for all of my books except, shocker, the most expensive book they quoted me. They said there was water damage on my book, which is NOT true as I dropped off my books in completely undamaged condition at the Fed Ex store. So unless they were damaged during the packaging and shipping process, I sent perfectly decent, undamaged books to this company. I have sent an email about the issue and have yet to hear back, but I will not stop until I get my "damaged" textbook back. Completely uncalled for and a complete lie.

I rented a textbook for college here and the first day everything went smoothly. They said they had the book in stock, they took the money off my prepaid debit card and everything. The next day, I receive an email from them saying "we're sorry, but your order was cancelled due to the book being out of stock". They then told me that I would get my refund in 3-5 business days. Two weeks pass and I contact them again, this time they tell me to call my financial institution. I do, and my financial institution tells me they never got it. I contact textbook rush again. Then, they send me a message saying "we're sorry, but we can't handle your case... contact your financial institution". That's the last I heard from them. DON'T GET TEXTBOOKS HERE!