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The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
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Textbook Rush is very prompt and expedient with payment. Very satisfied.
Got my payment as quoted in the time frame as promised. Will recommend to others who wants to sell their text books.
Make sure you inquire about the book your buying. The titles don't match alway. May be study guide instead of textbook that you think it is.
Was offered 25.50 for a book, sent it in and got an email stating they could not accept and details were in product description in email. Nothing was there. Book was in VERY lightly used condition. To go from 25.50 to 0 is a little extreme.
Easy and quick and just as advertised! Thank you I was worried about paying for my school books this semester but you really helped me get buy reselling used versions for a very affordable price! I got my book in just the right time to start classes!
Fast delivery! Book was in great shape and easy to purchase.
I felt that I got a fair price, and was pleasantly surprised at how quickly I received my check from Textb.
I use book scouter to figure out who will give the most for a book. It is very rare that it is trxtbook rush. It seems like there is a seasonality to them buying and what they will pay often changes rapidly. The nice thing is that they aren't super picky about book condition like some companies are. Their website seems a little slow and it never works for me to get paid by PayPal since the books counter link to textbook rush never seems to connect. So I end up having to get paid by check. Everyone else pays by PayPal. Recently they've started only giving 2 or 5 cents for some books that were previously worth far more, so that's often not worth the effort. The nice thing is that they will often be willing to pay for heavy books that other companies don't want to pay to ship.
Prepaid shipping label - check
Drop off at FedEx location 5 miles away - check
Company received & processed book - check
Company processed payment & I received it less than a week turn around time. Easy process and fast service, great company to work with I'll be sending more books!
Excellent experience. The site said the book was used but the one I recieved was in as-new condition.
The price was right, too. I'll be returning to buy other books.
Fast and efficient. The price for buy-backs was also very fair. I am satisfied.
Quick and easy. Great value! Book was in great shape. Will use them again.
I was very happy about the prices they had quoted and gave me the prices they stated accept for one stated there was water damage on the book. Fast payout didnt have to wait long for the payout and went right into my paypal account. Would sell to them again
TextBookRush puts the buyer in a difficult situation by allowing dishonest sellers who sell used book as new to sell at out of the US and does not do its part to return the product and get buyer money back.
12 days later, we don't know where the book is tracking isn't updated and don't understand why it's taking so long to ship a book out. I ordered another book from a different company. It was sent out the same day and received within three days.
Bought a used book. Description stated the book was in excellent condition. Was very satisfied with the quality of the book. Overall great experience.
Easy process with great experience! No problem navigating through the website.
Excellent service and support. My overall experience with this company is good. I found this site to be very honest. Their withdrawal method is simple and fast. They provide exchange service at a low commision. Highly recommended.
Answer: My main complaint with this company is that they agreed to take my returns/trade-ins that were brand new books, but then later they said the (new!) books were unacceptable and refused to say why. They sent them back to me and I sold them to another company, who gave me no trouble or shady answers. I would suggest Amazon student- they deliver exactly what that say, and are fair about returns and trade-ins.
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.
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Hi Maria,
I'm sorry that your order didn't arrive as soon as you'd hoped, but it looks like your book is scheduled for delivery today, September 13. I understand how frustrating it can be to not have something arrive as quickly as you were hoping, but at this time your order is not yet considered late based on the delivery estimates presented during checkout and in the shipment confirmation email. While most of our products arrive more quickly, some products (like the one you ordered) ship from facilities other than our main warehouse and have slightly longer delivery times, which we do indicate during checkout. Since your order was placed on the Friday before a holiday weekend, we were able to get it shipped the following business day on Tuesday, September 5th, and our system sent a shipping confirmation email that same day with your tracking number and a delivery estimate of 3-7 business days. Again, I'm sorry that your book didn't arrive as soon as you hoped, but tracking does say it is out for delivery today.
Thanks,
John