Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TextbookRush

TextbookRushReviews 847

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate TextbookRush?
grey stargrey stargrey stargrey stargrey star

TextbookRush Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
96
This company does not typically respond to reviews

Instant Feedback

4,588 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Marcella Z.
Unfollow Marcella Z.
Share Review
Report Review

Very Satisfied
October 20, 2023

Textbook Rush is very prompt and expedient with payment. Very satisfied.

Date of experience: October 19, 2023
Missouri
1 review
0 helpful votes
Follow kim H.
Unfollow kim H.
Share Review
Report Review

Quick turnaround
October 20, 2023

Sold many books to them and always a positive experience

Date of experience: October 19, 2023
Colorado
1 review
0 helpful votes
Follow The P.
Unfollow The P.
Share Review
Report Review

Prompt service
October 17, 2023

Quick processing of our returns and excellent communication.

Date of experience: October 17, 2023
New York
1 review
0 helpful votes
Follow Lee J.
Unfollow Lee J.
Share Review
Report Review

Fast service
October 17, 2023

Got my payment as quoted in the time frame as promised. Will recommend to others who wants to sell their text books.

Date of experience: October 16, 2023
Oregon
1 review
0 helpful votes
Follow Cc K.
Unfollow Cc K.
Share Review
Report Review

Terrible service
November 14, 2023

Make sure you inquire about the book your buying. The titles don't match alway. May be study guide instead of textbook that you think it is.

Date of experience: October 15, 2023
Ohio
1 review
0 helpful votes
Follow Sarah R.
Unfollow Sarah R.
Share Review
Report Review

Was offered 25.50 for a book, sent it in and got an email stating they could not accept and details were in product description in email. Nothing was there. Book was in VERY lightly used condition. To go from 25.50 to 0 is a little extreme.

Date of experience: October 13, 2023
Colorado
1 review
0 helpful votes
Follow Guadalupe F.
Unfollow Guadalupe F.
Share Review
Report Review

Just as advertised
October 9, 2023

Easy and quick and just as advertised! Thank you I was worried about paying for my school books this semester but you really helped me get buy reselling used versions for a very affordable price! I got my book in just the right time to start classes!

Date of experience: October 9, 2023
Arizona
2 reviews
0 helpful votes
Follow Patricia I.
Unfollow Patricia I.
Share Review
Report Review

Great purchase
October 9, 2023

Fast delivery! Book was in great shape and easy to purchase.

Date of experience: October 9, 2023
Colorado
1 review
0 helpful votes
Follow Paula U.
Unfollow Paula U.
Share Review
Report Review

Efficient buyback experience!
October 4, 2023

I felt that I got a fair price, and was pleasantly surprised at how quickly I received my check from Textb.

Date of experience: October 4, 2023
Minnesota
1 review
0 helpful votes
Follow Amy B.
Unfollow Amy B.
Share Review
Report Review

I use book scouter to figure out who will give the most for a book. It is very rare that it is trxtbook rush. It seems like there is a seasonality to them buying and what they will pay often changes rapidly. The nice thing is that they aren't super picky about book condition like some companies are. Their website seems a little slow and it never works for me to get paid by PayPal since the books counter link to textbook rush never seems to connect. So I end up having to get paid by check. Everyone else pays by PayPal. Recently they've started only giving 2 or 5 cents for some books that were previously worth far more, so that's often not worth the effort. The nice thing is that they will often be willing to pay for heavy books that other companies don't want to pay to ship.

Date of experience: October 1, 2023
Illinois
1 review
0 helpful votes
Follow Karinn W.
Unfollow Karinn W.
Share Review
Report Review

Easy Peasy
September 23, 2023

Prepaid shipping label - check
Drop off at FedEx location 5 miles away - check
Company received & processed book - check
Company processed payment & I received it less than a week turn around time. Easy process and fast service, great company to work with I'll be sending more books!

Date of experience: September 23, 2023
Colorado
2 reviews
0 helpful votes
Follow Garrett B.
Unfollow Garrett B.
Share Review
Report Review

Used book
September 20, 2023

Excellent experience. The site said the book was used but the one I recieved was in as-new condition.
The price was right, too. I'll be returning to buy other books.

Date of experience: September 19, 2023
Wisconsin
1 review
0 helpful votes
Follow John N.
Unfollow John N.
Share Review
Report Review

No complaints!
September 18, 2023

Fast and efficient. The price for buy-backs was also very fair. I am satisfied.

Date of experience: September 17, 2023
Pennsylvania
1 review
0 helpful votes
Follow Cynthia Q.
Unfollow Cynthia Q.
Share Review
Report Review

Great service
September 18, 2023

Quick and easy. Great value! Book was in great shape. Will use them again.

Date of experience: September 17, 2023
Florida
1 review
0 helpful votes
Follow Francine O.
Unfollow Francine O.
Share Review
Report Review

Fast payout
September 12, 2023

I was very happy about the prices they had quoted and gave me the prices they stated accept for one stated there was water damage on the book. Fast payout didnt have to wait long for the payout and went right into my paypal account. Would sell to them again

Date of experience: September 12, 2023
Illinois
1 review
0 helpful votes
Follow I B.
Unfollow I B.
Share Review
Report Review

TextBookRush puts the buyer in a difficult situation by allowing dishonest sellers who sell used book as new to sell at out of the US and does not do its part to return the product and get buyer money back.

Date of experience: September 12, 2023
Rhode Island
2 reviews
0 helpful votes
Follow Maria O.
Unfollow Maria O.
Share Review
Report Review

12 days later, we don't know where the book is tracking isn't updated and don't understand why it's taking so long to ship a book out. I ordered another book from a different company. It was sent out the same day and received within three days.

Date of experience: September 11, 2023
John K. — TextbookRush Rep
over a year old

Hi Maria,
I'm sorry that your order didn't arrive as soon as you'd hoped, but it looks like your book is scheduled for delivery today, September 13. I understand how frustrating it can be to not have something arrive as quickly as you were hoping, but at this time your order is not yet considered late based on the delivery estimates presented during checkout and in the shipment confirmation email. While most of our products arrive more quickly, some products (like the one you ordered) ship from facilities other than our main warehouse and have slightly longer delivery times, which we do indicate during checkout. Since your order was placed on the Friday before a holiday weekend, we were able to get it shipped the following business day on Tuesday, September 5th, and our system sent a shipping confirmation email that same day with your tracking number and a delivery estimate of 3-7 business days. Again, I'm sorry that your book didn't arrive as soon as you hoped, but tracking does say it is out for delivery today.
Thanks,
John

Texas
1 review
0 helpful votes
Follow Bryan S.
Unfollow Bryan S.
Share Review
Report Review

Great first experience.
September 12, 2023

Bought a used book. Description stated the book was in excellent condition. Was very satisfied with the quality of the book. Overall great experience.

Date of experience: September 11, 2023
North Carolina
1 review
0 helpful votes
Follow BEATRICE Z.
Unfollow BEATRICE Z.
Share Review
Report Review

Great service!
September 11, 2023

Easy process with great experience! No problem navigating through the website.

Date of experience: September 11, 2023
Bangladesh
2 reviews
0 helpful votes
Follow Trey B.
Unfollow Trey B.
Share Review
Report Review

Excellent service and support. My overall experience with this company is good. I found this site to be very honest. Their withdrawal method is simple and fast. They provide exchange service at a low commision. Highly recommended.

Date of experience: September 7, 2023

From the business

Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.


textbookrush.com
Founded in 2002
Grandview Heights, OH