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TextbookRush Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I love working with textbook rush! Fast turnaround and very friendly service!
Customer service- amazing
Ease of experience - amazing
Processing payment - immediate
Great price and a timely delivery!;-) nothing else to add -- just a good experience all the way around.
Bought a book set as a Christmas gift. Textbook Rush had the best price on the web, communication was great, shipping was free, it came sooner than expected & it was packed with care. My experience with Textbook Rush was perfect from start to finish!
Very easy to use, quick turn-around, was paid exactly what I was quoted
They claimed my book was counterfeit. With my return of my book.
Great customer service! Gave me no problems with my return
I DONT RECOMMEND, attempted to take my books and close my account to avoid pay out.
I sell textbooks and I recently discovered textbookrush. They had good reviews so I gave them a try. Had about 20 books ready I wanted to sell to them specifically. After packaging and the books and labeling them with the shipping labels they provided I dropped off the packages at the fedex and they scanned them in. Dropped off half on Sunday and Half on Monday. About an hour after I dropped off the second half. They emailed me and said they closed my account for fraud but did not provide a reason. I emailed them about it but they never responded. Luckily I was able to get my books from fedex before they were shipped. Or unfortunately I fear they would've just taken the books without pay. I decided to just stick to my usual sites for selling after this experience.
I normally use Books Run to sell my textbooks, but for two of the books I had, Textbook Rush was offering more. It doesn't matter because I still have not received my check. When I contacted their "customer service," they gave me the runaround and told me that I would have to wait 45 days before they would do anything. I have NEVER had this problem with Books Run. I will never recommend Textbook Rush to anyone. That was a tough $77.90 lessen to me.
The process was fast, efficient and 100% REAL! I received the exact amount that was in the quote. Money deposited straight to my PayPal. The whole process from the quote, to me mailing the book and receiving payment was 1 week. I am so glad I trusted the process.
Received exactly what I was quoted for what I provided. Order was processed quickly and payment delivered quickly. Very pleased with my experience!
I sold a textbook I just finished using and it was so easy to send and get cash back.
I stumbled across this site quite by accident. With that being said I'm so glad that I did. This has been a great site to clear up some clutter from old textbooks. The process was very easy and the turn around for payment was great. I would definitely use them again
I loved that the have the option for shipping with FedEx because at my nearby location, I can print the shipping label in a "self services" kind of station and leave the box there and the shipping is fast. And they process the payback refund fast as well!
A specific book I needed for class was listed on their website so I ordered it because the price seemed good, as I found out too good. The package came within the week and it was not what I ordered at all the publication date was different the cover was different, plain and simply it was absolutely not the book that they advertised. I contacted them through their customer support and returns. The emails just keep going back and forth basically asking why I couldn't just use the book they sent me for class. I got fed up over the course of this back and forth emailing and said I'd report them to the better buisness bureau if they didn't just let me return the book and they stopped responding. I sent a fresh new message through their website with customer service again and they didn't respond. I did that about 3 times and they must have just blocked me. I'm extremely inconvenienced and quite irritated by all this, taking advantage of college students who have little money to begin with is incredibly dishonest and greedy. Just ignoring us because we have little to no recourse, they obviously cannot be legitimate if they are acting this way. I just wanted my rightful money back for them and also for them to not be able to scam any more college students or potential book buyers in the future.
Company pays for books they accept quickly; they also keep you informed every step of the way where they are in the processing of your books tendered. Extraordinarily reliable
I was shocked when I was quoted a few more dollhairs (lol!) than I thought I was going to get for my used school book, that no one locally wanted to buy for dirt cheap. I was extremely satisfied with the free shipping and ease of just printing a shipping label and sending on its way. The length of time it took for Textbook Rush to receive my book from FedEx and process it, and get my payment to me was remarkable! I am a nursing student, so when I graduate and dont need my other books anymore, I will be using Textbook Rush again! Great Experience!
Textbookrush shipped my expensive book in a plastic bag. I had to pay shipping to return it to them.
Hi Michael,
I've reviewed your order. It looks like you've receive a full refund for your order - product and shipping. We are unable to refund you more than we collect for the original charge - our credit card processing system doesn't allow this. To receive a prepaid label, customers have to reach out to us prior to shipping their return.
I also want to let you know that your order was fulfilled by an alternate TextbookRush facility. We have notified the facility to communicate the packaging concerns. Which I know this doesn't solve your issue, but I didn't want you to think that feedback was ignored.
Thank you,
Alison
HARD TO SAY AS I HAVE YET TO RECEIVE MY BOOK.
From the business
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ty,
I took a look at your account, and it appears that our Fraud Department did respond to your email less than an hour after you contacted us asking for information on why your account was closed. As we mentioned in our response, your accounts were closed because you created multiple accounts to attempt to sell books in quantities that we do not accept, and our terms and conditions state that the use of multiple accounts is prohibited. If you have additional questions, please reach out to us at [email protected].
Thanks,
John