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TextbookRush

4.4

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TextbookRush Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

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4,588 reviews

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Mexico
1 review
0 helpful votes
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If I had any clue that this would take 10+ business days (and still not even shipped) I would have spent the extra 13 cents at Amazon. I could still order there today and receive it before TextbookRush.

Date of experience: January 6, 2024

Good pricing
December 28, 2023
Previous review

Good pricing. Easy order

Date of experience: December 28, 2023
Texas
2 reviews
0 helpful votes
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It was my first time to search, find, and purchase my textbooks for college using this site. I liked the convenience and ability to get credit on old books I had. I'm using them again for this semester. You won't be disappointed.

Date of experience: January 4, 2024
Illinois
1 review
0 helpful votes
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Fast service and smooth process
January 4, 2024

Easy to create online order, fast service, easy/uncomplicated process.

Date of experience: January 3, 2024
California
2 reviews
0 helpful votes
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Simple, Fast and Easy
January 1, 2024

It was pretty easy and simple. The steps are well explained. Also, it was fast to check if they were accepting books.

Date of experience: December 31, 2023
New York
1 review
0 helpful votes
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Fast and reliable
December 30, 2023

I was quoted $41 and change for my book
I printed the label took it to the store to ship and had a check for the amount that I was promised in one week.

Date of experience: December 30, 2023
Massachusetts
1 review
1 helpful vote
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Stole my book and money
January 6, 2024

I entered in the ISBN and they stated that they would accept the book; they ended up giving me nothing and didn't return the book.

Date of experience: December 29, 2023
North Carolina
1 review
0 helpful votes
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Easy, Smooth process
December 30, 2023

Selling books to Textbook Rush is simple and smooth process. The processing times are amazing in compared to other companies. They have become my go-to company for the future. Thanks!

Date of experience: December 29, 2023
Maryland
1 review
0 helpful votes
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Easy money for books you don't use!
December 29, 2023

I sold several textbooks that were about 3-4 years old. I was happy to see the value I could get for some of them. The prices ranged from $5-$65 depending on the size and demand of the book. The books were in new/like-new condition and I received the amount they quoted. All I had to do was find a box, package it up, print the pre-paid label, and bring it to FedEx. The insurance is only $100 per order and my order was quoted at just below $300, so I ended up doing 3 separate orders just in case the boxes got lost so I could get my full money back. The checks arrived in less than 2 weeks! Happy to have the books cleared out of my home and more money in my bank account :)

Date of experience: December 29, 2023
1 review
0 helpful votes
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Fast payout
December 29, 2023

Fast and efficient and received my pay extremely fast

Date of experience: December 28, 2023
Florida
2 reviews
0 helpful votes
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Not happy
January 2, 2024

For some reason you were holding my books if you don't want to purchase them like you said you would no problem just return them

Date of experience: December 26, 2023
Maryland
1 review
0 helpful votes
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Easy, fast experience
December 26, 2023

Shipping and receiving the check was about a week long process

Date of experience: December 26, 2023
California
1 review
0 helpful votes
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Don't shop at extbookRush
December 31, 2023

TextbookRush accepted my order, successfully placed a hold on the entire amount of the order, then cancelled it, telling me the item was no longer available. When I contacted customer help, they said the order was cancelled because they thought I was trying to defraud them.

Date of experience: December 23, 2023
Illinois
1 review
0 helpful votes
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Great Experience!
December 23, 2023

Found a great book at the bins worth over $20. Check came quickly. Will do business again!

Date of experience: December 22, 2023
Arkansas
2 reviews
0 helpful votes
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Always a 5 Star Experience
December 22, 2023

Ship on Friday - Paid on Tuesday! Appreciate the fact they offer free FedEx, their check in / review times are second to none! If I had to find a critique it would be that PayPal is the only electronic way to get paid.

Date of experience: December 22, 2023
Massachusetts
1 review
0 helpful votes
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Quick, fair buybacks
December 22, 2023

I've sold about a half dozen books back to TextbookRush and I've received the original quoted price on every one. I'm very happy with how this has gone.

Date of experience: December 22, 2023
California
1 review
0 helpful votes
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Quick and Easy
December 22, 2023

Shipping, check in and payment are easy and quick.

Date of experience: December 22, 2023
New Jersey
1 review
0 helpful votes
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12 days book yet to ship
December 28, 2023
Updated review

The site seems to be good but it's been almost 2 weeks and they haven't even shipped the book yet. I reached out to customer care and they said it's being fetched from warehouse. 2+ weeks that's terrible

Date of experience: December 21, 2023

Great book site
December 11, 2023
Previous review

Great book site

Date of experience: December 11, 2023
Ohio
1 review
0 helpful votes
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Good value. Quick turnaround and payment received quickly

Date of experience: December 19, 2023
Iowa
1 review
0 helpful votes
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Quick and Easy
December 19, 2023

No issues whatsoever. Typed in my ISBNs, shipped the books, and received the check a few days later. All within a short time period.

Date of experience: December 19, 2023
Mississippi
2 reviews
0 helpful votes
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Hasn't shipped
December 24, 2023

I placed this order Dec 5. And as far as I can tell on your website it has not shipped. Hard to review when you don't have it

Date of experience: December 16, 2023

From the business

Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.


textbookrush.com
Founded in 2002
Grandview Heights, OH