Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I sent two shipment in each of the shipment One book was rejected and not give a reason why those books were rejected when I ask why my book was rejected I never received an answer.
I still use Textbook Rush, but it's always so slow. I get a message telling me there's a delay (do I want to continue or end?). Or the dreaded rotating circle. I don't have that problem with any other vendor (SellBack, Books Run, etc.). Please fix it.
The book was as described. My only real complaint was the ship time. It took a longer time than expected to receive it.
It was disappointing to buy books in the past semester but not have them accepted at this time. That said, four were accepted which was helpful. The process is relatively simple.
I ordered from this website because I saw the shipping was going to be fairly quick. However, the textbook was never delivered. I did have a positive experience with the customer service representative. They were very good at responding to my questions and did eventually refund my money. I may be hesitant to order from here again, but we will see.
Acct creation didn't like my hotmail address. When buying book with my regular credit card received message my purchase was cancelled. "Fraud cancel" is what was listed on the generic response.
If you know your ISDN, then the process of valuing your books is easy! I valued my books, packed them up, dropped them off at UPS. A few days later, TextBookRush confirmed receipt and than a day or two later, they confirmed the payment to me. Easy Peasy! I'd use them again.
Good because its straightforward and fair. The book arrived quickly and was in great condition. Exactly what I wanted.
I got my ebooks quickly and it was easy to access them.
Easy to use and understand. Happy with my offer. It was easy to send the book, get the payment and it all happened as they said it would. I would recommend
This is my first time finding this awesome textbook site and it certainly will not be my last time! So far so good with finding the books and placing the order!
So easy to work with and money back to us in no time
Was nervous about using an online buyback, but from start to finish, within 3 days payment received notification from PayPal! Efficient Communication from TextbookRush every step; books received, verified and payment processed. 👍🏻
I used to sell books for buybacks. I always got paid selling stuff monthly. When I tried to sell book for buyback, they stated account was suspend. I never got email or nothing. They suspend my account for no reason. Waste of time. I'll go elsewhere where my business is better appreciated.
I didn't get paid and TextbookRush claimed water damaged book. There was no water damaged. If they didn't pay, they should return book back.
I received the wrong book for the hardest class in my degree program, who has open book exams but only if it's the right book.
I had a couple of college textbooks I didn't need anymore and Textbook Rush offered the most money for the books. It was super easy to do and my return was processed quickly, within about 3 days and I got the money straight into my Paypal account. I would definitely recommend it.
Great website to use for old textbooks for a quick couple bucks!
Answer: My main complaint with this company is that they agreed to take my returns/trade-ins that were brand new books, but then later they said the (new!) books were unacceptable and refused to say why. They sent them back to me and I sold them to another company, who gave me no trouble or shady answers. I would suggest Amazon student- they deliver exactly what that say, and are fair about returns and trade-ins.
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.

