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TextbookRush

4.4

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TextbookRush Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

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4,588 reviews

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Utah
1 review
0 helpful votes
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I just wonder in my inquiries
February 15, 2024

I sent two shipment in each of the shipment One book was rejected and not give a reason why those books were rejected when I ask why my book was rejected I never received an answer.

Date of experience: February 7, 2024
Michigan
1 review
0 helpful votes
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Slow site
February 14, 2024

I still use Textbook Rush, but it's always so slow. I get a message telling me there's a delay (do I want to continue or end?). Or the dreaded rotating circle. I don't have that problem with any other vendor (SellBack, Books Run, etc.). Please fix it.

Date of experience: February 7, 2024
New York
1 review
0 helpful votes
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It was the book I needed
February 7, 2024

The book was as described. My only real complaint was the ship time. It took a longer time than expected to receive it.

Date of experience: February 6, 2024
Georgia
1 review
0 helpful votes
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Clean, easy process.
February 6, 2024

TextbookRush completely delivered on their promise.

Date of experience: February 6, 2024
Ohio
2 reviews
0 helpful votes
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It was disappointing to buy books in the past semester but not have them accepted at this time. That said, four were accepted which was helpful. The process is relatively simple.

Date of experience: February 5, 2024
District of Columbia
1 review
0 helpful votes
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Easy
February 5, 2024

So easy. Plug in book numbers, get a quote, print label and mail. Would do again.

Date of experience: February 5, 2024
South Carolina
1 review
0 helpful votes
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Happy
February 5, 2024

Was worried because of some bad reviews but I had a great experience with the buy back process

Date of experience: February 5, 2024
Texas
1 review
0 helpful votes
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Textbook was lost
February 12, 2024

I ordered from this website because I saw the shipping was going to be fairly quick. However, the textbook was never delivered. I did have a positive experience with the customer service representative. They were very good at responding to my questions and did eventually refund my money. I may be hesitant to order from here again, but we will see.

Date of experience: February 5, 2024
California
1 review
0 helpful votes
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"Fraud cancel"?
February 11, 2024

Acct creation didn't like my hotmail address. When buying book with my regular credit card received message my purchase was cancelled. "Fraud cancel" is what was listed on the generic response.

Date of experience: February 4, 2024
Minnesota
1 review
0 helpful votes
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Easy transaction
February 4, 2024

If you know your ISDN, then the process of valuing your books is easy! I valued my books, packed them up, dropped them off at UPS. A few days later, TextBookRush confirmed receipt and than a day or two later, they confirmed the payment to me. Easy Peasy! I'd use them again.

Date of experience: February 4, 2024
Ohio
1 review
0 helpful votes
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Good because its straightforward and fair. The book arrived quickly and was in great condition. Exactly what I wanted.

Date of experience: January 30, 2024
Texas
1 review
0 helpful votes
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I got my ebooks quickly and it was easy to access them.

Date of experience: January 28, 2024
Arkansas
2 reviews
0 helpful votes
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Easy Peasy!
January 29, 2024

Easy to use and understand. Happy with my offer. It was easy to send the book, get the payment and it all happened as they said it would. I would recommend

Date of experience: January 28, 2024
Rhode Island
3 reviews
0 helpful votes
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This is my first time finding this awesome textbook site and it certainly will not be my last time! So far so good with finding the books and placing the order!

Date of experience: January 26, 2024
Nebraska
1 review
0 helpful votes
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Smooth and speedy
January 23, 2024

So easy to work with and money back to us in no time

Date of experience: January 23, 2024
California
1 review
0 helpful votes
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Was nervous about using an online buyback, but from start to finish, within 3 days payment received notification from PayPal! Efficient Communication from TextbookRush every step; books received, verified and payment processed. 👍🏻

Date of experience: January 21, 2024
Virginia
34 reviews
151 helpful votes
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Suspend accounts for no reason
January 28, 2024
Updated review

I used to sell books for buybacks. I always got paid selling stuff monthly. When I tried to sell book for buyback, they stated account was suspend. I never got email or nothing. They suspend my account for no reason. Waste of time. I'll go elsewhere where my business is better appreciated.

Date of experience: January 20, 2024

Buyback ripoff
October 25, 2023
Previous review

I didn't get paid and TextbookRush claimed water damaged book. There was no water damaged. If they didn't pay, they should return book back.

Date of experience: September 25, 2023
Washington
1 review
0 helpful votes
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Wrong book
January 27, 2024

I received the wrong book for the hardest class in my degree program, who has open book exams but only if it's the right book.

Date of experience: January 20, 2024
Michigan
1 review
0 helpful votes
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I had a couple of college textbooks I didn't need anymore and Textbook Rush offered the most money for the books. It was super easy to do and my return was processed quickly, within about 3 days and I got the money straight into my Paypal account. I would definitely recommend it.

Date of experience: January 18, 2024
Ohio
1 review
0 helpful votes
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Quick fast and in a hurry!
January 15, 2024

Great website to use for old textbooks for a quick couple bucks!

Date of experience: January 15, 2024

From the business

Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.


textbookrush.com
Founded in 2002
Grandview Heights, OH