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The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
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First of all, this is my first time using Textbookrush and their marketplace listings and all that. To say I was anxious is an understatement! Not being able to see the books offered made me uneasy about using the site, and emailing sellers to get confirmation only to be told they didn't know made things even worse.that was, until I found Alibris Marketplace. The specific book I was looking for has tons of different copies and different cover art, and to find the one I was looking for was proving super difficult. Until! I saw Alibris had several listings for the book, and emailed them to ask which copy one specific listing was(thinking I'd get the same "I can't check our warehouse idk" answer as always)! But the next day, I had confirmation that it was exactly what I was looking for! The second that happened I bought it- at an amazing price for the book and shipping btw- and it got here quickly! I can't thank Alibris Market and Textbookrush enough for helping me get a book I've been agonizing over. Seriously, if I could I'd give Alibris Marketplace 100 stars I would!
The website was extremely easy to use and they were quick to send me my check!
I was quoted for a textbook, then I packaged it well and sent it off. I got emails when the book was received, checked in, and then when they submitted the PayPal payment to me for the price I was quoted for. I would absolutely do this again.
Textbookrush had the best prices for the books I sold. Good communication regarding receipt of books and when sale would be processed. I haven't received the check yet but it has been processed.
Ordered an ASE Mechanic textbook. Arrived quickly, no issues with the website
Easy to print a shipping label. Resale prices of textbook excellent. Easy to use website
I ordered the textbook earlier at the end of January into the beginning of February and it still hasn't arrived. It's been in limbo for a few days and it hasn't moved. I checked and it is still pending.
I thought it would take a while to get paid, but it was fast. They kept me informed about status.
Sent end some textbooks that where in good condition. Got a little more than they quoted. Easy service to use. Would use again.
I found this site offers much better buy back prices than the campus bookstore. Get your price on Sunday night and mail out Monday with their prepaid shipping label. Email communication is good, they emailed me by Thursday that they received book. I had a check by the following week.
I have not received my textbook yet.
It is still on the way to my local post office.
My experience was super easy. All I had to do was input the ISBN and they gave me a quote for the book, and I had to package and ship it. It was effortless.
Within a day of placing my order it was cancel because it was apparently no longer available or in stock. This has been a listing I have been watching for over a month and I finally decided to buy it and am very disappointed my order was cancelled.
I have dealt with these book exchange companies before. This one is by far the best! Good prices, great response time, and I got my books paid for within two days of sending them which is what I needed. Thanks textbookrush!
I placed several orders that were canceled a week later because of lack of inventory. Meanwhile my semester has started and I'm still without a book. They placed holds on my credit card that last for days past cancellation, holding up cash that I could have used. Lost all my future business.
I recently ordered a hard to find book from TextbookRush and was thrilled with the product I received. It was in excellent shape even though it was used and very affordable! Highly recommend their business!
Website is easy to navigate and shipping was easy. They processed my payment within 48; hours after receiving my shipment. Very impressive.
This site doesn't respond to messages. Its rude and unprofessional. No customer service exists. Think its a scam.
Answer: My main complaint with this company is that they agreed to take my returns/trade-ins that were brand new books, but then later they said the (new!) books were unacceptable and refused to say why. They sent them back to me and I sold them to another company, who gave me no trouble or shady answers. I would suggest Amazon student- they deliver exactly what that say, and are fair about returns and trade-ins.
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.

