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TextbookRush

4.4

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TextbookRush Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

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4,588 reviews

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Colorado
1 review
0 helpful votes
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Still no book I paid for twice
April 3, 2024

It's been well over 10 days, it's been over 3 weeks since I ordered one book I was charged twice for and still no book. I've emailed the company multiple times now. Not helpful what so ever. They blamed it on being shipped from a sister location and said I wasn't charged twice and that's that but my bank account shows 2 charges.

Date of experience: March 24, 2024
Alison B. — TextbookRush Rep
over a year old

Hi Sara,
I appreciate your feedback on your experience with our other facility. On our website, we quote 7-10 business days for expected delivery from that facility.
I've sent you a separate private message so we can discuss the financial activity.
Thank you,
Alison

Texas
1 review
0 helpful votes
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Unreliable, no one to contact!
April 1, 2024

I ordered a book and paid extra to get it in time, but it never did. I ended up buying a book, something I was avoiding to do. I sent an email, got not response. They have no phone number, no one to contact. I would absolutely not recommend!

Date of experience: March 22, 2024
Illinois
1 review
0 helpful votes
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Great service
April 1, 2024
Updated review

Easy to work with. Quick payment. Very positive experience.

Date of experience: March 21, 2024

Prompt and quick
January 2, 2024
Previous review

Very easy to navigate. Prompt service, quick processing. Pleasure to work with.

Date of experience: January 1, 2024
Alabama
2 reviews
0 helpful votes
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Textbook rush
March 31, 2024

Perfect in every way, very fast process and payment.

Date of experience: March 21, 2024
California
1 review
0 helpful votes
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Sorry, I can't give a positive feedback response because my order was canceled and I never got the opportunity to receive my order. This is regarding Order # *******. Could I get an explanation for why my order was canceled? Did another order for the same book/item # come in before I placed my order?
I placed my order on 2/29/24 and a little while later the credit card I used for the order, called me to confirm that I had placed the order and that it wasn't a fraudulent transaction. I was wondering if the delay in approving my credit card transaction caused me to miss out on fulfilling the order that I had placed.

Date of experience: March 20, 2024
Virginia
1 review
0 helpful votes
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Bad Service
March 30, 2024

When I placed the order, I had checked "overnight delivery" and paid $39.99 for that service. The package took 2 business days to leave your warehouse, and then it was sent by ground, not air... I got it 3 days after that... you really need to improve your internal controls to deliver what you say you can do... this situation was clearly not a "Textbook Rush"!

Order No. *******

Date of experience: March 20, 2024
California
1 review
0 helpful votes
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The process to sell back my used books was very simple and I received the check pretty quickly.

Date of experience: March 19, 2024
South Carolina
2 reviews
0 helpful votes
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Can not wait to need more!
March 29, 2024
Updated review

Surprisingly, frustratedly unable to pick the desired shipping rate it was an UN-wanted expense.

Date of experience: March 19, 2024

Unable to pick the desired shipping rate
March 16, 2024
Previous review

Unable to pick the desired shipping rate

Date of experience: March 6, 2024
Michigan
1 review
0 helpful votes
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My puchase came in a few shipments over the course of a couple weeks. The first shipment arrived in a couple days, but my final shipment arrived in a couple weeks, with no communication between other than an email inquiry and unhelpful, non-specific response which didn't address the issue.

Date of experience: March 16, 2024
Massachusetts
1 review
0 helpful votes
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Great prices
March 22, 2024
Updated review

Book I got was what I wanted but could use a tracking number as an option for shipping

Date of experience: March 12, 2024

Fast quote and easy shipping
December 29, 2023
Previous review

Fast quote and easy shipping

Date of experience: December 28, 2023
California
1 review
0 helpful votes
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I was pleased with the price for both of the books I ordered.

The book ordered through a third-party doing business on textbook rush came through with no problem.

However, the book ordered directly from textbook rush somehow disappeared after I placed the order, and I was informed that the order was canceled with no attempt to supply it to me via another copy. That was disappointing.

Shipping tracking was, not wonderful.

Date of experience: March 11, 2024
New Jersey
1 review
0 helpful votes
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I received exactly what I was hoping for.
March 21, 2024
Updated review

Great prices, but the checkout process was a little wonky (I had entered my billing address, entered my card number, etc., and when I hit "place order", it erased my address and card info and I had to start over again.

The book was delivered, and just as the description said, it was in "Very Good" condition. Had I not known that it was used, I would have said that it was a brand new book.

Date of experience: March 11, 2024

Great prices, but the checkout process was a little...
February 29, 2024
Previous review

Great prices, but the checkout process was a little wonky (I had entered my billing address, entered my card number, etc., and when I hit "place order", it erased my address and card info and I had to start over again.

Date of experience: February 28, 2024
Indiana
3 reviews
0 helpful votes
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Speedy
March 10, 2024

I figured the entire process would take weeks, but I was wrong. It was just days. It took longer for the Postal Service to deliver my check than it did for shipping to check-cutting time! I will definitely use this service again.

Date of experience: March 10, 2024
New Jersey
1 review
0 helpful votes
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Selling books
March 9, 2024
Updated review

Our organization, Friends of the Eagle Library, sells books online to Textbookrush that have been donated to us. Our mission is to encourage literacy in Eagle, Idaho as well as to provide the Eagle library with funds for necessary education and reading materials.

Date of experience: March 9, 2024

Easy peasey
August 8, 2023
Previous review

Easy peasey

Date of experience: August 8, 2023
Wisconsin
1 review
0 helpful votes
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Quick offer quick check
March 9, 2024

Got the offer packed the books and sent them off. Communication via email was fast and check was sent quickly. From shipment of my books to receive check maybe 10 days.

Date of experience: March 9, 2024
New York
1 review
0 helpful votes
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Good experience
March 7, 2024

Good price and delivery was within the advertised window. I just wish it was made a little clearer it was shipped most of the way by a commercial carrier and only hit the post office for the final leg of the journey.

Date of experience: March 7, 2024
Minnesota
1 review
0 helpful votes
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All was great
March 6, 2024

All was great with the books
That is all I have to say.

Date of experience: March 5, 2024
Nevada
1 review
0 helpful votes
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Eraing Cart
March 14, 2024

The last two times I have attempted to add a book to my cart, your website immediately tells me the book is unavailable. Even though it was advertised in your inventory less than 1 minute prior.

Date of experience: March 4, 2024
Florida
1 review
0 helpful votes
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Professor
March 4, 2024
Updated review

Great and easy service. I enjoyed how easy this process worked.

Date of experience: March 4, 2024

Easy way to sell your college textbooks..
January 17, 2024
Previous review

Easy way to sell your college textbooks..

Date of experience: January 17, 2024
Texas
1 review
0 helpful votes
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Fake Book
March 13, 2024

Very disappointed that I spent money buying a book that was fake. And I lost my money selling it here.

Date of experience: March 2, 2024

From the business

Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.


textbookrush.com
Founded in 2002
Grandview Heights, OH