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The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
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It's been well over 10 days, it's been over 3 weeks since I ordered one book I was charged twice for and still no book. I've emailed the company multiple times now. Not helpful what so ever. They blamed it on being shipped from a sister location and said I wasn't charged twice and that's that but my bank account shows 2 charges.
I ordered a book and paid extra to get it in time, but it never did. I ended up buying a book, something I was avoiding to do. I sent an email, got not response. They have no phone number, no one to contact. I would absolutely not recommend!
Easy to work with. Quick payment. Very positive experience.
Very easy to navigate. Prompt service, quick processing. Pleasure to work with.
Sorry, I can't give a positive feedback response because my order was canceled and I never got the opportunity to receive my order. This is regarding Order # *******. Could I get an explanation for why my order was canceled? Did another order for the same book/item # come in before I placed my order?
I placed my order on 2/29/24 and a little while later the credit card I used for the order, called me to confirm that I had placed the order and that it wasn't a fraudulent transaction. I was wondering if the delay in approving my credit card transaction caused me to miss out on fulfilling the order that I had placed.
When I placed the order, I had checked "overnight delivery" and paid $39.99 for that service. The package took 2 business days to leave your warehouse, and then it was sent by ground, not air... I got it 3 days after that... you really need to improve your internal controls to deliver what you say you can do... this situation was clearly not a "Textbook Rush"!
Order No. *******
Surprisingly, frustratedly unable to pick the desired shipping rate it was an UN-wanted expense.
Unable to pick the desired shipping rate
My puchase came in a few shipments over the course of a couple weeks. The first shipment arrived in a couple days, but my final shipment arrived in a couple weeks, with no communication between other than an email inquiry and unhelpful, non-specific response which didn't address the issue.
Book I got was what I wanted but could use a tracking number as an option for shipping
I was pleased with the price for both of the books I ordered.
The book ordered through a third-party doing business on textbook rush came through with no problem.
However, the book ordered directly from textbook rush somehow disappeared after I placed the order, and I was informed that the order was canceled with no attempt to supply it to me via another copy. That was disappointing.
Shipping tracking was, not wonderful.
Great prices, but the checkout process was a little wonky (I had entered my billing address, entered my card number, etc., and when I hit "place order", it erased my address and card info and I had to start over again.
The book was delivered, and just as the description said, it was in "Very Good" condition. Had I not known that it was used, I would have said that it was a brand new book.
Great prices, but the checkout process was a little wonky (I had entered my billing address, entered my card number, etc., and when I hit "place order", it erased my address and card info and I had to start over again.
I figured the entire process would take weeks, but I was wrong. It was just days. It took longer for the Postal Service to deliver my check than it did for shipping to check-cutting time! I will definitely use this service again.
Our organization, Friends of the Eagle Library, sells books online to Textbookrush that have been donated to us. Our mission is to encourage literacy in Eagle, Idaho as well as to provide the Eagle library with funds for necessary education and reading materials.
Got the offer packed the books and sent them off. Communication via email was fast and check was sent quickly. From shipment of my books to receive check maybe 10 days.
Good price and delivery was within the advertised window. I just wish it was made a little clearer it was shipped most of the way by a commercial carrier and only hit the post office for the final leg of the journey.
The last two times I have attempted to add a book to my cart, your website immediately tells me the book is unavailable. Even though it was advertised in your inventory less than 1 minute prior.
Great and easy service. I enjoyed how easy this process worked.
Easy way to sell your college textbooks..
Answer: My main complaint with this company is that they agreed to take my returns/trade-ins that were brand new books, but then later they said the (new!) books were unacceptable and refused to say why. They sent them back to me and I sold them to another company, who gave me no trouble or shady answers. I would suggest Amazon student- they deliver exactly what that say, and are fair about returns and trade-ins.
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.


Hi Sara,
I appreciate your feedback on your experience with our other facility. On our website, we quote 7-10 business days for expected delivery from that facility.
I've sent you a separate private message so we can discuss the financial activity.
Thank you,
Alison