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The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
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I found this service through selling a book. The whole transaction was very easy, smooth, and worked exactly as described. I'll be back!
Very simple and quick to use, to do exactly what I needed.
The exchange was very quick. I received my payment within just a few days after sending my textbook.
This site is easy to sell and buy books needed for the semester. I haven't had any issues all year using them. Pay is quick and delivery of the books is quick! Highly recommend.
Very simple to return books and receive payment in a timely manner
Quick delievery and looks new! Always a pleasure to order from TextbookRush because I know these books will arrive.
Good deals on books for college. When you have questions some customer service reach out promptly via email. Other times I have gotten confused by responses, but I usually recieve what I need.
Ordered a book advertised his brand new and when I received it, I had permanent marker on it and the CD that should've been in the back of the book was missing. It was also scuffed and dented. The company had shrink wrapped it though, to pretend that it was brand new. This is unlawful and many other reviews are saying the same thing that is why I'm filing a report with the Better Business Bureau. They simply refunded me three dollars when I requested a return label.
Being able to purchase the books I need and a cheaper price has never been easier. I always find good deals on here. I do wish the books can get to me a little faster than the options I am given but for the price I can accept it.
Takes at least 10 minutes loading or not at all:" internal server error" I have an ethernet connection so its not my connection.
Best buy back experience I've had they are quick to process orders and they pay the price they quoted. I love this company and will always sell here even if another company is offering a higher buy back price
This is my 3rd time selling back books. Each time they have been fair on the prices and quick to turn around a payment. I will continue to purchase and sell books here!
The book I purchased was listed as used but arrived in like new condition, probably never used at all. The price was very reasonable for the quality.
I love that they make it so easy to return books. Hassle free and fast service.
There were no problems. It was easy to use, the services was quick and efficient.
The process was very easy to sell back books, and payment was quick.
All around good experience so far. I hope this transaction is as simple as the previous ones
Great experience unloading books. Quick and easy. Easy instructions
Never had a problem with any other service, but in the past using your company inhave been treated poorly and paid unfairly. I'm willing to try again., but usually I use 3-4 of your competitors bc they are reliable and always pay as agreed.
I read the reviews, but because my textbook was in pristine shape, I thought I would have no issues with the buyback. However, like everyone else, I received a payment of $0 after my work of packing and shipping the product. Do not use them; they are scammers!
Answer: My main complaint with this company is that they agreed to take my returns/trade-ins that were brand new books, but then later they said the (new!) books were unacceptable and refused to say why. They sent them back to me and I sold them to another company, who gave me no trouble or shady answers. I would suggest Amazon student- they deliver exactly what that say, and are fair about returns and trade-ins.
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.
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