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TextbookRush Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great I can get in touch with someone on the phone really a plus. Because of that I sell all the quantities to you
I've placed multiple orders from here. I typically search between here and Amazon. I live in Hawaii, so shipping isn't cheap. Even with shipping charges from here, my books are usually consistently cheaper than anywhere else. Plus when they buy back, I don't pay to ship which is also great. Thanks for a great service and reliable delivery. All my used books have been in decent shape.
SUPER EASY returns and easy to find what I need. Worth shopping around but Textbook Rush usually has the best prices.
Always had excellent results in the past the check is received in a timely manner
I loved it all and it was very helpful, but I sent my return in a month ago and it still does not show that you all received it. I just wish there was more communication or a way to see that it was being processed or sent back, etc.
Overall happy. Thank you for your services online and via email.
Easy to find books, not so easy to cash out. MY GOD. I had to put in my address 15 times, diff ways and then you couldnt accept my payment when I know there is nothing wrong with it. I sure hope I like my book. LOL
My mom ordered this for me for school and it canceled my order and said it was no longer available after waiting for it and paying for it.
So far so good. Waiting to see hours fast I get it for my daughter.
The Textbook Rush buyback program is great. They are always fair in evaluating the condition of the books and the payout is speedy. It's my favorite buyback company to work with by far!
I can scan several books then get the results. I like the app.
You do a good job. I like the fact I can keep scanning books to get quote.
Found the book a needed. Ordered and waited, and waited, and checked the status, and waited. Only to finally get an email, a few weeks later, I was being refunded. I could have ordered the book off Amazon and saved myself the time. Disappointed!
Quick check out process. Time will tell if this was a good purchase. Hopefully, it arrives soon.
Smooth ordering, clear options. No pop-up ads or other distractions.
Always great, they have so many options, and reliable descriptions.
The rental prices and books are good. Thank you Textbook Rush for helping to make a difference!
Thank you for your help and service!
Was pretty easy to order and a good deal. The book was perfect condition and at very nice price!
My order was cancelled for some reason and no one reached out to me to tell me why.
Awful payouts ………………………………………………………………………………………………..
Initially I was skeptical of the website due to it looking shady, but I got my book and it was in good shape. They do however charge a dollar before they send the book which caused me to be concerned. However after a quick email to them, they said the extra dollar was just to make sure the purchase goes through and after they send the book the exrtra dollar would be refunded which it was.
From the business
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members