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TextbookRush Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The Forgot Password link is not working. I've tried for way too long. All I want to do is buy a book! Nevermind - I'll buy it elsewhere.
The website emptied fields I had already filled in, but I was finally able to complete the order
They had a book that I have been trying to get for weeks for my daughter
I didn't see any pictures of the real book or have a description of its condition.
But when it arrived the book was better than the Acceptable it was listed as!
Easy to navigate on the website and the whole process is transparent
So easy to purchase in website. I got it on time before my next class which helped me a lot for my homework.
Ordered 8/17 and received 8/27. Class started 8/26. Wish the shipping was a bit faster
Everything as advertised and expected, no issues whatsoever
This site usually has the highest buyback offer quotes and the process is user-friendly, easy, and efficient. Communication is top notch. On the rare occasion when a book is rejected due to condition, the assessment is fair.
Works fine, although won't take 2 current text editions of other popular texts; Would like a venmo option in payment
Ordered 8 textbooks. They arrived right on time, and were in excellent condition. Many thanks!
Everything was easy and from finding TextbookRush, to receiving our check was about 10 days. Highly recommend.
Great price on a book I needed! I was able to find a book cheaper than any other site.
The shipping takes way too long. I am still waiting for my book.
So far placing an order has been easy, a bit nervous for the textbook to come in a timely matter
Past experiences have been pleasant. Products were as described and arrived in a timely fashion.
Shipping slow even paying 10. Extra so plan way ahead. Otherwise, book is better than expected and a better price than others.
From the business
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members