Textbook Head
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Textbook Head Reviews Summary
Textbook Head has 61 customer reviews and ranks 13th in the Textbook Rentals category. Common review topics include phone number, customer service, this company.
I purchased the book that i needed for class but it was the wrong edition. For months now i cannot return the book and cant get that return label
Huge scam. Sent several emails, and still never got my money back or book. Do not order from them! I repeat do not order from them!
Never got my textbook, its been over 3 months. Emailed them they don't reply. I should have read the reviews!
I am sure we can all agree that these people were running a scam... Now I am left with the textbook and don't know where to return it. Am I supposed to keep the book?
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So after ordering a book and receiving the wrong version of it, I am trying to return the damn thing. As some of you, I have also received an auto reply email, and they did not contact me after that. I found an address that is published to be their address
230 N. Kenwood St
Burbank, CA *******
Thats where I will be sending them their $#*!ty book and if they charge me for anything I'll just tell my bank about it.
I ordered a book for this Fall 2016 semester and never received it. After emailing and being accused of receiving the book, I argued back and forth... end result never received the book! TOTAL SCAM!
So, I got my book late and it was the wrong edition but I didnt mind and now that I need to send it back I can't find a way to do it? How do I return the book? I emailed them and they told me to email costumer service to give me an address and I did but, they haven't emailed me back. After reading the rest of the reviews I'm afraid and I just want to get rid of the book. Do they take your card information? Because I did not do it through paypal but, through my card. Someone please help
Never received my textbook or refund nor any customer service to resolve issue
I have never gotten my book after 3 months! This is a horrible website and I'm extremely upset as I have money to just spend and waste!
Ordered a book and it didn't come, so I sent them an email and got a response back telling me they would expedite it. Never got that one either. I keep sending emails and, big surprise, no response. Definitely a scam.
I ordered a book. Of course i paid extra for faster delivery. No book. No refund. Its been 6 weeks! They wont reply to you so dont try! It's a SCAM! I should have read the reviews! I literally gave my money away! Somebody has to stop them!
Happened to me this fall semester of 2016. Its this simple what can we do about it!? Money that we worked hard for just gone, just given to some F***. Sorry about that but I think we can all say the same. For me only $27 but ill be damn if I just going to say owe well! So what can we do yall.
Report them to the Federal Trade Commission. Their website has been taken down and reported as phishing.
I took a 6-week course. I ordered my rental book before the start of class. After several e-mails, my book finally arrived during the 5th week of classes. I returned the book after their customer service assured me I would receive a full refund. I have not received a return e-mail nor my refund since notifying them I returned the book.
I am looking for anyone who has been swindled by Textbook Head. I intend to contact an attorney but I need to have more people willing to stand up to this company. Feel free to e-mail me at *******@gmail.com put "Textbook Head" in the subject please. Thank you for your help in advance.
I purchased a book from this company and received the wrong book. I emailed them about the book and was instructed to return the book, so I did. I emailed them to tell them as soon as I returned the book WEEKS ago and still haven't received a refund. I emailed again to check in on the refund and rather than answering my question, I got an automated response saying they are shipping another book! I have emailed them again and again telling them to REFUND my purchase, and have not received anything back. Do NOT order from this company!
I order a book for rent on the 1st, paid extra for 3-7 day shipping. 15 days go by and I email them. Only after a second email do I get a response, and they say that my book was "definitely delivered" and I was wrong. After reviewing the tracking information it was delivered to my billing address NOT shipping address, that day. I have been struggling through my college class without this book, and this company has done nothing to help. DO NOT USE THIS SITE!
Took three months to get my books
They sent all the wrong books than what I ordered
Returned my books almost three months ago And STILL have yet to receive my return
I am beyond pissed
Do not order from this site
It is nothing but a joke and they are crooks!
I wish I had seen these reviews first. Terrible company. They charged me for the same book twice. Then the books came weeks later and I refused them like the representative said because I had to rent the book from another website. My refund would appear in 48 hours and I never received it. They charged twice as much as other sites. It was my first time renting textbooks. My experience everywhere else has been great with book rentals.
I ordered a book and typically read reviews before doing so but made a mistake and didn't this one time. Thank god I ordered it through PayPal and will get my full refund but these people never respond their emails there is no phone number and they don't even send a tracking number of confirmation number! Stick to Amazon, chegg, or valore books. May be a bit more but you'll actually get what you pay for! This company needs to die.
Same scenario as everyone else. Book arrived months late. I returned it but never got a refund. I've emailed several times but no response. I am going to file a complaint with the BBB next. Stay away from this company. They are the worst!
