Textbook Head

Bought a book for a class 20 days ago, never recieved it, opened a claim in paypal, after one response, i escalated the claim and they stopped responding all together.

Bookscam - If you ordered and wonder where your book is, do not hesitate open a claim with your bank. You won't get any customer service with this scam.

9/16/2015 05:01 PDT - PayPal: Buyer escalated this dispute to a Claim.
9/16/2015 05:01 PDT - Buyer: Review sites, legitimate ones, list this seller as a scammer. Items come wrong, never come, or customer service stops after complaint.
9/15/2015 08:51 PDT - Buyer: Thank you for responding that's more than I expected from you. But the BBB has 12 claims against you, none resolved. The Company Rating Sites all give you negative feedback. And your skirting the questions, shows this polite lack of customer service. If you are notified when the package makes it to a shipping facility locally, that's called tracking. There obviously is some for everyone but me. To Resolve this case without this case being escalated to PayPal for their resolution I need 1 of two things to happen. 1) Who You Used To Ship This Item, Where the item originated from, and What Class of Mail/Parcel Service was used.OR2) I need to be refunded in FULL, That includes book price, handling, and shipping fees. Pick one and respond accordingly. Failure to respond in 24 hours and I will escalate this case for PayPal Decision.
9/15/2015 07:23 PDT - Seller: Hi Justin, I'm sorry you feel that way, definitely not a scam, just a very busy small business. Thank you for your purchase! I have confirmed we definitely shipped this book to the address we received with your payment. Unfortunately we do not have a tracking number for you at this time, but our system should update with a delivery confirmation number when the package hits your local shipping facility.The book is still in transit and I assure you I will do whatever it takes to resolve this for you if it doesn't arrive in the next couple of days, including a shipping cost refund or a full refund, whichever is appropriate.-JennyTBH Customer Support
9/14/2015 20:14 PDT - Buyer: Additionally based on real people reviewing this site, at http://www.sitejabber.com/reviews/www.textbookhead.com# https://shopping.yahoo.com/merchantrating/?mid=*******http://www.bbb.org/atlanta/business-reviews/books-textbooks-new-and-used/textbook-head-in-tyrone-ga-*******/complaintsand other sites, this is a scam and i fell victim. I will likely, like all these reviewers not recieve a book at all, and not get a response from this company. I plan on escalating this dispute in 24 hours without a refund or verifiable tracking number.

I ORDERED MY BOOK 8/26 RECEIVED A SHIPPED CONFORMATION WITH NO TRACKING NUMBER EMAIL ON 8/28... 9/13 I EMAIL TO EXPRESS MY CONCERNS AND A REFUND. I RECEIVED THIS:

Date: Mon, 14 Sep 2015 12:14:17 -0400
Subject: Re: Order Shipped # AB-
From: *******@gmail.com
To: ME

Hi S,

I assure you I will refund you upon return. Please understand we have to confirm the book was either received, lost, or returned before we issue a refund.

You can either "Return to Sender" if the package appears unopened. Or you can send it using USPS Media Mail to this address:

TBH Returns
115 London Berry Ct
Tyrone, GA *******

Unfortunately we do not have a way to email you a return shipping label at this time.

Let me know when it's done and I will initiate the refund for you. Best Wishes in your class!

-Jennifer

Customer Support

WHAT KIND OF COMPANY CAN'T LOOK AT AN ORDER NUMBER AND TELL YOU EXACTLY WERE IT IS?

IT IS 9/20 AND STILL NOTHING... DON'T WASTE YOUR TIME

Everything in my experience with this company has involved disgusting business ethics. I decided to order a book from this site because they were offering a significant discount for what appeared to be the same book. First mistake. The book took more than two weeks to arrive, it was from a different company other than Textbook Head, and it was three editions behind. They have no phone support and took a very long time to answer any emails (responses eventually ceased). I eventually had to file a dispute through Paypal. That's when it got their attention that I wanted a refund. They gave me a return address for Tyrone, GA and said I would be refunded in two business days. A week and a day passed beyond the delivery date and I ended up filing a claim. Said they would refund me if I mailed to Chattanooga, TN! How are you supposed to re-mail something that was already sent back?! Paypal ended up taking the money away from them forcefully to get my money back, and I am still out the money on shipping charges. My advice is to not trust this company. Period. I am still fearing that in the next few months, they are going to try coming after me for the retail cost of the book.

I ordered my book from textbook head on August 18th with the website confirmed shipping period of 5-7 business days. I received an older (incorrect) version of the book ONE MONTH after ordering it (3 weeks into classes). When I emailed them repeatedly about my concern I was first met with someone who seemed understanding and willing to help. As more time went on I repeatedly messaged that customer support agent and have not heard back in over two weeks. THIS WEBSITE IS A SCAM! STICK TO CHEGG OR BOOKRENTER! I am now currently waiting on a reply about my refund but I sure as hell will not send their book back without my money and I will be getting the Police involved if I need to. I wouldn't even give it one star if I had the option. I hope you're reading this textbook head.

Sincerely,
A horribly dissatisfied customer.

I paid for expedited shipping on a book in which they charged me that day but did not send the book out til two days later. Counting from the actual late shipping day, I still did not receive my book on time. I emailed the company they were extremely nice and even offered to refund me the shipping or total cost. I let them know it'd be greatly appreciated and since I heard such negative things, I'd leave a positive review. After receiving my book, the packing slip said it was only $11 and I was charged $30. When I emailed about this, I never got a response nor did I ever get my money refunded. I am currently trying to dispute this charge. DO NOT ORDER FROM THEM! It is not worth the stress of not having your book on time or not being charged correctly. They do not care about students or consumers time.

Purchased a Health 101 book and summer school was two down out of a five week course. I was told to return to sender and they would gladly send my money back. I wrote RTS on the package after 3.5 weeks of purchase. Some how Textbook heads delivery service through a third party is allowing them to get away with keeping the consumers money. I am out the money and the book. I used Paypal and to know avail they $#*!ing suck as well because they didn't protect my credit. I have escalated this the BBB and am waiting for a response. If I could rate them a negative zero I would. DO NOT USE TEXTBOOK HEAD for anything.

This company is awful, they tempt you with advertisements of the correct textbook (isbn) then send you earlier editions of the textbook. This seems like blatant false advertising.

When I decided to try and get a refund they say to ship it back to them, costing you more, then will not refund the original price paid. Their website states nothing about not refunding the original shipping yet they won't because of this I am out over twenty dollars to a company that places information in odd places and screws you over at every place they can.

They overcharged for the original shipping, which I know because I had to send the book back to them. Then it takes multiple days to hear back from their terrible customer service.

My advice is to avoid them like the plague and instead pay a bit more and go through amazon.

They have poor customer service. They do not even have a telephone number for you to contact them. They send you old editions of the books that you want to rent. I ordered two books with the correct ISBN numbers and even saw the correct book cover when I placed my order, only to find them sending me very old editions of the book. Not to mention the fact that the books arrived late and in different shipments. DO NOT RENT FROM THEM. Save yourself money and time. Go elsewhere! Hope this review helped you. Also when I contacted them, their only response was to have me write "return to sender" and they didn't even have a contact number to help me out. POOR CUSTOMER SERVICE.

Stay away from textbookhead.com! I received an email without a Tracking Number. I emailed back and was told that the number would be provided later. It wasn't. After A MONTH AND A HALF, I received the book. It was not the right one, but the International edition. I did not want the book because it clearly stated, and I quote: FRONT- "This INTERNATIONAL STUDENT EDITION is not to be sold or purchased in North America and contains content that is different from its North American Version. BACK- "This book cannot be re-exported from the country to which it is sold by McGraw Hill. The International Edition is not available in North America." Puerto Rico is a Territory of the United States of America (Duh!). I did not refuse to return the book. However, I expected to receive a prepaid shipping envelope from the company; I had to pay$19.98 for its return after I had already wasted 13.98 on a wrong item. Luckily, American Express did an outstanding job and I received a full refund.
OBSERVATION: They charged me $196.49 (Dollars) for a book that showed on its back a sticker that they forgot to remove with the sale price in British currency: £51.99, or $77.63. Outrageous. Again, stay away from textbookhead.com!

I rented two textbooks from them and paid for expedited service. The day after paying, I received an email confirming my shipment had been sent out. When my books never arrived in the time frame specified (which I paid extra for), I sent them an email. A few days later, I received a response that my books were not in stock and that I'm receiving a full refund. What I do not understand is how long these guys were actually going to hold on to my money had I not sent them an email inquiring about my order. Second, why was a sent a BS shipment notification? Third, why not update your inventory so that customers don't purchase/rent books to only find out, weeks later, that you guys never had them in the first place! This place is run incompetent fools who lure customers in by charging less than other sites. Absolute garbage - stay away. Less

Just to save a few dollars, I tried this company out and realized very quickly that there's no way to get a hold of them other than the one email account they have. I was told my items had shipped but no tracking was provided. I asked for tracking in an email to the one and only email address on their site and was told that I would get tracking once it was uploaded. I had paid extra to have it shipped via FedEx because once a shipment is in the system you can just call FedEx to confirm it. Before you buy anything from them, try to call them and see if you can get anyone to answer. This is the phone number for the merchant *******664 - that number is nowhere on their website. It was given to me by my bank as the contact number for Textbookhead, In fact, there is not one phone number on the website. By the way, I know they provide older textbooks but that is disclosed somewhere in their website. I'm still waiting on my books and my bank says the dispute could take 90 days so if you're in a rush I would probably not try this company.

DO NOT BUY FROM THIS COMPANY! They are not legitimate.
1) They sent me the wrong book.
2) They bought the book from Amazon.com and then sent it to me as a "gift."
3) They refused to pay return shipping
4) They expected ME to pay their Amazon.com return shipping for a book THEY bought online
5) They say they specialize in older versions of books. BS! All they do is search online for the cheapest edition of the book you want, send it to you, and hope you won't return it.

This is a disreputable company they doesn't deserve your business.